Walmart reviews and complaints 1
View all 2777 complaintsWalmart - security guard john
I'm writing on behalf of DevonI'm writing on behalf of Devon on Tuesday July 30th we went into Walmart on Alpine as normal Devon brought his service dog his dog had an accident shortly after we entered the store which dogs do sometimes we cleaned it all up Devon walked away to go look at some clothes and I was interrogated by the security guard about the dog as we were leaving Devon inform the security guard that it is it illegal under the American Disability Act to ask what the disability is in order to have a service dog he may ask for identification as a service dog but not the disability the security guard argued with us about it and told us we were in the wrong he was very rude and unprofessional when asked what his name was he told us it does not matter we got his name from one of the managers at Walmart when we informed him we are going to talk to one of his bosses he told us his boss would say oh well and his boss's boss would say the same thing we figured by coming to the company that hired this man instead of taking legal actions because it is against the law to ask what the disability is of somebody with a service dog that we feel you guys will take matters into your own hands and handle the situation shortly after we left Walmart Devon had a stress-induced seizure he has epilepsy and the stress from The Encounter of the guy interrogating us we hope you guys will make this right the service dog has his identification on him and his service dog vest thank you
            
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