Ford

So my mom had a recall on her transmission two months ago and they said they'd be able to get it fixed and it'd be ready after July fourth. It is almost august and she has been trying to call the dealership that has her car and nobody is answering. Everyone in the family is extremely frustrated with the company and their poor customer service, at this point we just want the car fixed and back or have a loaner car given because school is starting back up for me soon and I can't be driving her everywhere and my brother works full time he cannot be driving her around everywhere and neither can I.