Plaza Home Mortgage

I have called multiple times to figure out why my loan payment magically went up and they have made me cry each time and have made me feel bullied. Horrible customer service, supervisors have never called me back, they refuse to speak to my title company. It would be Christmas for me if they would sell my loan to a different company, I'm sick of dealing with them and cringe every time I have to speak to a new person. They will literally keep passing the phone around until you give up and hang up, the last person I got off the phone was the last representive said "oh God, how are you not understanding this?". Thank goodness the call was recorded. :) No compassion, no care, they are not humans.