Valvoline Instant Oil Change [VIOC]

On Tuesday, March 15, 2022 at about 6:50 p.m. at the Valvoline location in Glen Carbon, Illinois, I had an oil change in my Honda CRV.

The oil change itself went very quickly — in under 10 minutes.

However, the customer service was not at all what I am accustomed to at this location.

When I arrived, the store was completely empty. There were no employees in the store and none outside the store. Within a few second, though, someone ran up to the store from a back parking lot and waved me into the bay.

Once inside the bay, he asked what service I was there for, and I said an oil change. Another employee had arrived by that time. From behind the raised hood, I heard him ask the employee at the POS monitor if I really needed an oil change.

During the oil change, no one confirmed that the oil filter was changed, no one showed me the air filter, and no one asked if I wanted the cabin filter changed.

The first employee did ask about the tire pressure, but I saw no one actually check the tires.

No one checked the turn signals or the headlights.

I was not shown the dipstick to confirm the oil level at the end of the service.

I question whether there as a manager on site and if the manager was paying attention to the employees. This is substandard service.