Toyota reviews and complaints 1
View all 1215 complaintsToyota - bad service dept + service manager
Two years ago I went to determine the cause for check engine light coming on. They give me the reason and charged me $100. I followed thru by going to Oak Brook Toyota dealers and they give me a different reason and once again I paid for the diag and got the issue resolved since most of the work was covered under warranty.
Then I go back to Elmhurst Toyota and ask for a refund because their diag contradicted what Oak Brook said. After showing all of the paper work to Brian Corrigan, he agreed to refund me my $100. Unfortunately for me, I never saw the $100 and just let it go not caring to waist any more of my time with them. So I figure I will only use Elmhurst Toyota for oil changes and will not have my car repaired because they do not seem to credible.
Today I go for an oil change with a coupon of 30 min or less or else oil change service is free. In summary,
a) they take an hour to get me out of there
b) the service manager indirectly calls me a liar saying that he heard the service work tell me up front that it will take 45 min at least; therefore refused to give me a refund of $26.
c) they skipped the courtesy car wash
d)
Now they have zero credibility in getting any work done. I didn’t really care for the $26 dollars but simply wanted to make a point that their service stinks and not all customers are suckers ...
Maybe it will benefit the dealership to send the service manager for some type of customer service/honesty classes.
The complaint has been investigated and resolved to the customer’s satisfaction.
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