Menu
Write a review
File a complaint
CB Retail Stores Dollar General 2160 W Ramada Ln, Carbondale, IL, 62901, US
Dollar General company logo
Dollar General
reviews & complaints
Dollar General company logo

Dollar General

2160 W Ramada Ln, Carbondale, IL, 62901, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 9:00 pm
Sun
8:00 am - 9:00 pm
ComplaintsBoard
N
6:40 pm EDT

Dollar General - cashier

At approximately 1:30 pm on October 28th 2015 I had entered a Dollar General in Carbondale, IL the Ramada Ln location. I was there to run an errand for a client. When I run an errand and the client does not come with me, my employer requires that I provide the client with a receipt and a duplicate (or some other proof of purchase) to be turned in with the rest of my paperwork. This is to cover our butts in case the client complains that money or items are missing. When I requested a duplicate copy of the precept, the cashier got an attitude with me and told me that they don't provide duplicates, never have and never will. She also told me that if I wanted a copy I needed to go to Mail Boxes etc to make a copy. When I tried to tell her I needed a copy for my job, she interrupted and said that they only print single copies of receipts. I have been in some stores (like Walgreens) where the cashier is unable to print a duplicate receipt due to the way the system is set up. However, they were able to print off a proof of purchase sheet for me that had the item or items that I bought, how much it was, the amount I paid and the change I got back. It has never been a big deal, especially when I tell them that I require a duplicate for my job. This cashiers attitude was rude and unnecessary. There is zero reason why she couldn't print me off a duplicate copy (I worked as a cashier for a time and know that there is a re-print or copy button on the machine). I also do not believe that they do not give copies when my company has gotten duplicates from them before.

Read full complaint and 3 comments
Hide full review
3 comments
Add a comment
A
A
Anonymoos3
Chicago, US
Send a message
Nov 28, 2015 5:42 pm EST

I don't know how other got duplicate receipts at walgreens but if they did they must have gone through more steps. I know from experience that none of my local Walgreens' can print out a duplicate receipt. If you want another you have to talk to a manager and he'll go to the offce, ask for your shopping info, etc... Couldn't you have just made a copy at work or home? It's not the cashiers job to give out multiple copies of receipts.

A
A
Anonymous 1985
Stavanger, NO
Send a message
Nov 03, 2015 12:01 am EST

All you had to do was go make a copy yourself but instead you want to complain about nothing.

A
A
Anonymous 1985
Stavanger, NO
Send a message
Nov 02, 2015 11:58 pm EST

Well I work for Dollar General and there is no option to reprint a receipt. Every retail store is different. I can see that you think you know everything. I am pretty sure you shopped in dollar general before then to know that dollar general does not have that option. The typical customer always want to complain.