Turtle Wax

I was a loyal customer of Turtle Wax since ordering product from their online store in July, 2023. My first experience fell short of expectations as I did not receive my complete order. I only received 2 of 4 items. After I had contacted Turtle Wax Customer Support, I was told that a Customer Service Representative would make contact with me within 3-5 days... that never happened.

Although Turtle Wax failed on my first order, I wanted to give the company a benefit of doubt. However, following several orders there after, Turtle Wax continued to either deliver damaged product or incomplete their delivery orders. After repeated complaints to the company for the same issues, Turtle Wax still was not able to resolve the problems with their deliveries and/or order fulfillments.

The final and last order occurred on 8-14-2023. I I placed an order (40692) for Hybrid Solutions Pure Shine Detailer 20 fl oz (x3) for $60.00, Mister Cartoon Slick Wash & Wax 48 oz (x2) $27.98, Hybrid Solutions Scratch Repair Kit (x1) $22.00 with tax of $7.08 (Discount $24.19) = $92.87. I received the order and AGAIN Turtle Wax failed to provide adequate packing which resulted in damaged parcel and product smashed.

FURTHERMORE, the order was INCOMPLETE AS THE PACKAGE DELIVERED DID NOT INCLUDE THE 3 Hybrid Solutions Pure Shine Detailer 20 fl oz and ONLY 1 Mister Cartoon Slick Wash & Wax 48 oz AND 1 EMPTY BOTTLE THAT WITH A LID THAT WAS UNFASTENED!

This is so disappointing! Turtle Wax still have not responded to my other complaints that I filed back on 7-9-2023 and 7-13-2023.

Needless to say, after I had filed numerous complaints to Turtle Wax it appear that Turtle Wax had blocked my phone number and continue to ignore my emails.

Be that as it may, this is the worst service I have ever experienced by a known company doing business in America.