LongHorn Steakhouse reviews & complaints 1
View all 390 complaintsLongHorn Steakhouse - Employees do not consistently wear masks
What is LongHorn's PPE Policy for staff? Is it out of view, it's not necessary? I observed several employees enter the restaurant, to begin their shift, without wearing masks. Two employees even greeted the kitchen staff and walked behind the bar without masks. It was their actions that made me take a closer look. Upon focusing on the kitchen, and grill line, I saw cooks lower their masks and engage in conversation. I realize that the kitchen is probably very warm and that wearing a mask is quite uncomfortable, but the public is trusting restaurants to do just that. Everytime someone frequents an establishment, they are doing so thinking that the said establishment is following CDC guidelines. While I do not want anyone to be out of work, I think life has to take a greater value than your employees are displaying. Please re-evaluate your policies and management staff who oversee compliance. I have photographic evidence of all that I have referenced. I trust that you will sort this matter out.
Desired outcome: Enforce that staff wear masks at all times, not just when in view of customers.
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