Menu
CB Travel and Vacations Banana Bay Resort & Marina 4590 Overseas Hwy, Marathon, FL, 33050, US
Banana Bay Resort & Marina company logo
Banana Bay Resort & Marina
reviews & complaints
Banana Bay Resort & Marina company logo

Banana Bay Resort & Marina

4590 Overseas Hwy, Marathon, FL, 33050, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
J
11:38 am EST

Banana Bay Resort & Marina - Resort room conditions

***UNSAFE*** I would definitely AVOID! Price/performance ratio is very low here for a “resort” and safety hazards are not top on their priority list.

The staff was very friendly at the front desk however, from the moment we set foot in our room it was a disappointment. Nothing special, rooms are quaint but, you can hear everything going on in the hallway and in other rooms.

There are advertised amenities such as the "beach" that do not exist even though you pay for them with resort fees. I rarely go on vacation so I was really looking forward to enjoying my stay at a resort but was very disappointed.

The floors appeared to be wet from where they had just been cleaned which only became more concerning after we walked on the floors. We could only assume that whatever cleaner was used left the floors extremely slick and dangerous.

Bathroom tub was just as slick as the floors so we had to use part of our towels in bottom of tub to keep from falling down while showering. Not to mention that when they remodeled the bathroom that someone must have forgotten to cut off a two inch bolt sticking up out of the floor in front of the tub. Another visible safety hazard that is obviously being disregarded.

Do yourself a favor and pick another place to stay. Everything is on a cheaper level, but we still paid out the wazooo because of their location. I would avoid the place primarily for the safety concerns but, it is definitely not resort level standards.

Desired outcome: I’d appreciate a response and refund due to lack of empathy.

Read full review of Banana Bay Resort & Marina
Hide full review

Latest Banana Bay Resort & Marina Reviews

Resort room conditions hotel

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.