Dollar Tree reviews and complaints 1
View all 2962 complaintsDollar Tree - rudeness / lying/unethical behavior.,
My wife and I went to Store # 5994 at 872 Longwood, Florida at 7:30 0n 3/28/16. We bought 2 cards which came out to $1.07 in Cash. She piid with a $10 bill and 7 cents. She started talking to the clerk who was also a Redhead. In the process no change was given. We then went over to the Supermarket and discovered that she had not been given $9 in Change. We then proceeded to go bactkto the Dollar Tree and explained the situation. All we asked was that the manager ring up a subtotal and see if she was in the vicinity of $9.00 over. her Reply to my wife was that she weighed the money and there was no overage. We have both worked in retail and never have I heard that you can tell if a drawer is over or under by weighing it. She absolutely refused to honor our request. We were even amenable to her counting at the end of the night and calling us back. This too she refused to do. My wife asked the name of the day manager so she could talk to him. When she called in the morning, the manager over Tiffany ( the night manager ) said he had reviewed the tape and stated that he saw my wife hand the clerk a $1.00 bill.( p.S.- Walt was the Day Manager's name ), THis is a crock. First of all, a $1.00 bill and a $10.00 bill weigh the same. Second, how could a survalence camera mounted some distance away clearly see the denomination. This all could have been settled amicably if the manager -Tiffany - just checked the drawer. Instead she was obstinate, rude, and disrespectful.Feel free to call us at [protected].
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I do agree they should have recounted the drawer to even see if in fact it was over but I managed Dollartree for 4 years and they always used this money machine to count the drawers at the end of the night and it makes no difference if all the money weighs the same or not but I am willing to bet u she might have put $10 bill but instead of it being under $10 she didn't reset it and maybe she was counting it as $5 or $20 and this then makes your whole total off.But they could have ran a simple report would have taken not even a minute and problem would have been solved.So maybe she could have explained better what weighing the money was and heck of all else fails do it old school and count the dang drawer by hand, believe me that's too hard for most ppl that work there.Exactly why I quit my assistant manager position.They work u to death, u hardly ever get a lunch but yet they say don't work on lunch or on your clocked out breaks haha what a joke that never happened.And u know what Dollartree was in a Class A lawsuit because of just that.Not all Dollartrees are the same but most of the managers don't do crap and that's y the shelves aren't stocked and there is crap everywhere because they take no pride in their work.And that I can say was the complete opposite of me in my case I got tired of the only person that cared. And other managers put all their work off on me.Thinking because they knew I would do it they figured screw her she will do it.Well screw them I gave them a 2 week notice and quit.Btw went to the store last week and it looked horrible reshops everywhere, empty shelves, rude management.Gotta wonder who really runs the show over there.But guess what I could care less they are on their own.Good luck to all u future shoppers at Dollartree.