Winn-Dixie

I am a 15 year customer of Winn Dixie in DeFuniak Springs, FL. We spend about $200 per week for groceries. I switched my prescriptions to this store when I retired for convenience & the fact they accept GoodRX.

Pharmacy service has declined horribly. I’ve been told it had an old system, then it was the phones, etc. I know it is difficult to hire good employees in this area so I try to be understanding, but pharmacy’s service is deplorable. Had a conversation with the pharmacy manager several months ago and he said they were doing the best they could. Most recently, I submitted my RX refill orders thru the app on Monday. On Friday, I stopped to pick them up but waited over an hour and they still weren’t ready. I finally told the pharmacy manager to forget it, I will go elsewhere. He started the same story about how hard his employees work and that he was working without pay that day..

Such service is unacceptable. I am just one customer but there must be many other dissatisfied customers as well. If the pharmacy business for this location declines, this should help explain it.

Darla Fridley
138 Schofield Road
DeFuniak Springs, FL. 32433