Ford

We brought our 2015 Ford Escape in for oil change, tire rotation; the service man told me they checked the transmission fluid and it had metal flakes in it and recommended
that the transmission should be repaired. They said it was under warranty but it would cost me $100.00. They indicated it would take 9 to 10 days and would be
done after Xmas; approximately the 27 or 28. We called 3 days after Xmas and service
dept said the parts were still not in. We called on 01/02 and service dept told us that
they would not get part til 01/04 and it would take at least one week to complete.

At this point I requested a loaner car and was told they would put me on a list.

Is the dealer/service dept being honest? Or does Ford Motor have a problem with
the parts dept.

Thomas Miller 817/657-5457