I went to the Subway Shop with my elderly mother today (Tuesday, June 11, 2019). There was a rude, bald man behind the counter. There were very few customers in the shop. It was not busy at all.
He was rude, condescending, and impatient. The sandwiches were skimpy, sloppily made, and expensive. After we received our food, I sat down with my mother at one of the tables but went back just a few minutes later for a small, plastic bag that he had already offered earlier. He rudely stated, "No. I you refused it when I offered it earlier!" I spent almost $20.00 on two small, simple meals, and yet a small, plastic bag was somehow a big imposition! A small woman who had not been behind the counter earlier seemed to be almost as rude as he was. They did not seem to be very interested in their jobs (especially him).
The behavior of your employees (especially the bald, chubby man) was inexcusable. It reflects badly on your corporation and your corporate values, whomever trained and promoted him, and on him personally. He did not represent your corporation well.
I have patronized that particular shop before, but I will never go again. There are a lot of other choices in D.C., especially in that very busy part of downtown D.C. In fact, we had received much better customer service and basic courtesy and competence at a much busier McDonald's a few blocks away earlier today. We also got more food for less money.
Some changes need to be made at the Subway on 1712 L St, NW in Washington, D.C.
A Very Unsatisfied Customer