Hartford Hospital

Why not make HIM more friendly to patients having HIM issues that are best dealt with by direct phone contact and verbal conversation between a HIM representative and such patients? I find that HIM provides a digital brick wall preventing my opportunity to have had a telephone conversation with HIM today. I have an authorization on file and my need is emergent.
I submitted an authorization and request for records on January 27, 2021 that is valid to 12/31/2022. On or about February 5, 2021, HIM provided me with a disc of requested records through January 25, 2021 I need updated records through the current date in an expedited fashion for urgent medical consultations that hopefully will result in treatment. I have advanced prostate cancer that dates back to 2011. Surgery failed; radiation failed; and I was notified on June 28, 2021 that I now have 2 cancerous lymph nodes in my pelvis I didn't have before. Cancerous nodes are a dramatic, substantial and serious turn of events for me, with substantial consequences that include how long I'm able to live.
I have two consultations scheduled very soon with two specialists for which I need my records. Pursuant to my signed authorization dated January 27, 2021, I would like 2 discs with each containing: either my medical history through to present preferably, or each containing my updated-only history from January 26, 2021 through to present.
I complain simply that HIM provides no opportunity for emergency requests by a patient with an authorization already on file, via your digital portal.
I would hope that HIM can accommodate my request for an expedited process under these circumstances.