Logan's Roadhouse

1395 Interstate Drive, Cookeville, TN, 38501, US
Sun 11:00 am - 10:00 pm Working Hours
Sun:11:00 am - 10:00 pm
Mon:11:00 am - 10:00 pm
Tue:11:00 am - 10:00 pm
Wed:11:00 am - 10:00 pm
Thu:11:00 am - 10:00 pm
Fri:11:00 am - 11:00 pm
Sat:11:00 am - 11:00 pm

Reviews and Complaints

good way to lose a lot of business!

My office that I work for (Dr's Ofc) went to Logans for a farewell lunch for one of my co-workers. We had placed our order at which time our drinks were brought to us and then we waited.

Then salads were brought to those who ordered them. We the proceeded to sit in the restaurant for a total of 45 minutes waiting for our food at which time the Doctor informed the waitress that we could not wait any longer that they need to bag our food to go. They brought the bags to us and we paid for our bill. When we got to our office and began to give out the food we found out that 3 peoples food were missing. The Doctor called to the restaurant to complain and the assistant manager stated that she could not give back our money today that the General Manager would have to do that tomorrow. our office has done business with this restaurant on many occasions with the drud rep's who come to our office and brings food. I believe this is a very poor way to conduct business with any one who visits their restaurant on a regular basis. This is a good way to lose a lot of business.

  • Updated by lnltreasures · Jan 17, 2018

    Logan roadhouse in cookeville tn. need to update your slaw recipe and give more steak options and add a soup such as broccoli and cheese.

  • He
    Hector Vasquez Jun 26, 2007

    Me and my family goes to logan's to eat once a week and to have a nice time we enjoy going to eat there. And yesterday was the first time we ever experience a problem at Logan's in Corpus Christi Tx. The waitress took long to wait on us, we had to ask for dinner rolls, ask for utensils, and the waitress took for ever to bring them to us, she brought my salad and I had to ask for utensils twice. My fish was raw they had to bring me another one still was not well cook maybe cause it was time to close (9:30 p.m.) and they were in a hurry. Also the men restrooms were very dirty and water all over the floor and smell ugly.

    0 Votes
  • Se
    Secret Shopper Apr 07, 2010

    This complaint seems PAR for their course. My family and i went one time just cause we hadn't ever been there before and my wife ordered chicken something and I the T-bone steak that happened to be the most expensive on the menu (also claimed to be the largest judging by the menu) 16oz i think it was. When we finally got our food (took way too long for no more people that were there) I explained to a manager and told him that i was VERY displeased with the quality of my food and specifically it was that about 2/3 of my steak was not edible (mostly gristle and fat) and i was greeted with "Well did you enjoy the sides?" to which i replied " I didn't order your $20 steak to walk out after eating only the sides" They refused to refund my meal or even offer credit. My wife was so upset because she was the one to convince me to try them.
    After this experience i swore that i would never step foot in there EVER AGAIN!! and have continued to tell others of their blatant disregard for costumer satisfaction.

    1 Votes
  • Fu
    fudgedream Feb 14, 2011

    My family went to Logan's in Clarksville, TN and I must say this is the first time ever from any resturant that the service and food was this terrible. We were seated and waited 15 minutes before the waitress came to ask what we would like to drink. It took another 15 minutes before she brought us our strawberry lemonade drink. It look nothing like the picture on the menu. 10 minutes later we had to ask for some dinner rolls. The waitress then brought rolls 15 minutes later without any dish to put them on. We had hungry teenagers so we just open our napkins and use them to put the rolls on. NEVER in LIFE have I been to Logan's and there was "NO" peanuts in the bucket. The waitress said she would bring some but never did so I went to fill our bucket. The waitress finally came back and took our order. It took 20 minutes to bring us our salad and another 20 for our food. The steak was tough, the chicken breast had no parmesan peppercorn sauce on it and the rice look and taste like dough. To top it off, the chicken breast was BURN and my son fork had hair on it. In all we spent a total of 2 hours in this resturant.

    0 Votes
  • Li
    lisa553 Oct 02, 2011

    We visit your new Logan's in Chattanooga Tn #514 on Oct 2, 2011 around 2:30pm. Everything started out great...as we were seated and waited over 10 minutes before our waitress came to our table. By now we are not only ready for our drink order but for our dinner order as well. I order a salad with my meal. When I got my salad it had so much ranch dressing on it that I could not eat it. The onion petals were good...fresh and hot!! We waited almost an hour to get our food. When it came out my daughter's shrimps were COLD. She had to send them back to be cooked. My 6oz. sirloin didnt even taste like a steak all I could taste was SALT. My son's Jr Steak Tips were ok. The Nachos were ok ..they could have at least been warm. Our waitress (Chloe) was ok. She seem to want to talk more than anything. I had to ask for a togo box for the nachos three times. The only thing she was fast on was getting our check to us. The manager NEVER came by our table!! This was our first time at this Logan's and we dont know if we want to go back.

    0 Votes
  • No
    NotThat Hungry Jan 03, 2012

    Logans Murfreesboro Tn
    We usually got to Logan's a couple of times a month but the past 3 times I have been there the service was horrid. We went again today at lunch and waited for over 2 hours to get simple meals. There was only 5 of us at the table and we didnt order anything that was extremely hard. The manager came over and informed us that they were just busy but oddly the people who sat beside us came in after us had already been served and ate and left before we ever received our food.
    That was my last trip to Logans Murfreesboro has far too many other choices to receive such crappy service from a place of business.

    0 Votes
  • Li
    LilGlav Jan 05, 2012

    Logans Roadhouse Alpine ave. Grand Rapids MI
    This Logans branch has managed to fail multiple times at concern for food allergies, simply tried to discuss the matter with the "manager" however they just seem too carefree to not correct the problem, not to mention that even when the food cannot be consumed, you are still expected to pay. Incompetent manager leads to mishaps in service. BE CAREFUL FOLKS.

    0 Votes
  • Dg
    D>H> Oct 19, 2012

    We just had a luncheon at Logans in Mcalla, AL. Our complaint is very similair to the first one listed. We too work at a Doctor's office, arrived just a few minutes after noon, ordered, waited 45 minutes with still no food. I then proceeded to the manager and made him aware of our situation, which he then went to the kitchen and about 5 minutes later, food for all but one of our patrons was brought forth. Five minutes later, he then recieved his lunch at which the time was about 55 after. Drinks were empty long before they were refilled during the wait as well as with the crammed meal that mostly left in a to go box. The manager never offered a comp or even an apology for the situation. We had patients waiting our arrival at the clinic, that we had to apologize. Now when patron goes to a restaurant our their lunch hour, they assume they will be able to eat and return to work. This Logans was not crowded on this day, so that is not an excuse. We will not be returning with any future business to a place whos employees have the 'could give a ### less attitude'.

    0 Votes
  • Ch
    Chose Jan 31, 2014

    My son and I went to Logan's in Tallahassee Florida. My son's shrimp tasted rancid and were very expensive. My Prime Rib did not taste like anything close to a steak or prime rib. The Au Jus was so salty that I could not even mask the taste of the meat with it. I would not recommend anyone try it. I would be astonished if anyone went back there twice.

    0 Votes
  • Ts
    T. Strode Sep 13, 2014

    Today my daughter and I attending the Pearl, Ms location and though the service by my waiter was good I do have concerns about the manger that goes by the name Barbra. It is my opinion that her attitude and the way she speaks to her employees is unacceptable. For example, calling a waitress stupid while correcting a mistake that was made on a order. To me the way employees are treated before customers is just as important as the service that is given to the customers.

    0 Votes
  • Sa
    savvy17 Dec 05, 2014

    We visited the Logans in Jackson, TN. We sat in the bar area to avoid the wait. There were several employees standing around doing nothing. We had a waitress finally come by to take our order. She was very rude, like she didn't even want to wait on us. Come to find out, she was not our waitress but was sent to help ours. I'm guessing she wasn't happy about that. We ordered our drinks, appetizer, and meal because we had waited long enough to know what we wanted. After 20 minutes passrd, with several employees passing us, I asked the bartender about our drinks to which she replied she didn't have our order. After the couple next to us received both their appetizer and food at same time, I asked about my appetizer (chips n dip). Finally got it and then I made the mistake of saying let me finish my appetizer before bringing my food. Well that only delayed my food. When I got my food, it was child sized portion. I asked about it and wad told the first waitress put it in as an appetizer. I asked for the manager, I got a females assistant that gave me $4 off my meal. I did tip my waitress, NOT the one that originally took my order. I once again asked for the manager. I hot a man this time n told him everything that happened. His response was ok. I said I wont be back. He didn't seem to care. I found out some customers got free meals and I know everyone around me got $4 off. My bill was still $40, so not worth it for a lunchanged that ended up 2 hours long n the worst possible service ever. And the first waitress felt the need to glare at us. If u don't like your job, then leave. We will never return to this location.

    0 Votes
  • Ch
    chrissea Robinson Feb 19, 2015

    The food was dry, I had the ribs but my kids enjoyed it so that's a plus our waiter was also nice but at the end, I paid with a credit card, didn't tip him on the card left cash...4 days later I look at my account activity and my card was charged for a extra tip so he got out of us a total of $37 I'm highly upset never returning

    0 Votes
  • Na
    nawli25 May 12, 2015

    I went to Logan's 451 in MT Juliet TN---I have never had such a bad experience...#1 she never looked any of us in the eye, , , and may us feel as though we were bothering her... she passed by the table next to us there was aparty of about 15 people and she didn't remove the used plates...she was the same with us-she brought our food to the table and did not take the dinnerware from the rolls we ordered, nor did she ask us if we wanted more rolls or desert...we did inform the mgr on duty and his reply was he would speak to her...I dought we'll revsit logans Cheryll cheramie

    [email protected]

    0 Votes
  • Fr
    Freerapp Jul 31, 2015

    My family and I dined at Logans Roadhouse in Memphis Tennessee. Poplar location. The service was horrible. Food was disgusting. Waited One Whole Hour for our meals. I asked for a Medium Rare Steak and it came back WELL!!! When asked to see the Manager the server got upset and I waited for 30 minutes to speak to her. As I'm looking out the window I see a woman with blonde hair smoking a cigarette. Low and behold she was the Manager !!!, I'm saying to myself saying what type of Manager would be outside smoking and not in the building WORKING!!! BAD BAD BAD...MY KIDS AND HUSBAND WERE VERY UPSET!!! AND SHE ONLY TOOK OFF $5 MY MEAL... WHEN MY DAUGHTER STEPPED IN AN SAIS I THINK SHE SHOULD GET HER MEAL FREE THE MANAGER WAS ARGUMENTIVE AND TOLD US WELL I TOOK $5 OFF THAT'S ALL I CAN DO... NEVER GOT MY STEAK!!! BAD EVERYTHING!!! NEVER EVER WILL WE RETURN!!!

    0 Votes
  • Mj
    mjcstrat63 Aug 29, 2015

    My wife was a server at Logan's Roadhouse on Osceola Parkway in Kissimmee Florida. She was recently fired from her job there. She had no warning, just fired. She went there today with a loss of employment form from the State of Florida that she needs to have filled out for her medicaid. The manager on duty, Estelle, was very nice and supportive and took the paper to the office to fill it out.
    After filling it out, the general Manager, Ben Jacobs, came in, took the paper and tore it up. He said that it's against Logan's policy to fill it out. How do you treat your employees this way? Bad enough she was fired without any chance to tell her side of the story, but now you are interfering with her health insurance? Who does he think he is? She was in tears when she got home. He made her feel small and insignificant, not to mention the embarrassment, and the waste of gas and time to go to the state office to get the paper and then bring it to Logan's.No wonder many of the employees there hate working for him. I will tell anyone who will listen to stay away from this Logan's for employment. Bad business practice, and very unprofessional.

    0 Votes
  • Ai
    Aimee Lancaster Sep 28, 2015

    Staying at the Comfort Suits Hotel in Goldsboro, my Husband and I were enjoying our stay. We were excited to find that we were staying on a day that the guests of the Hotel were being catered by Logans Roadhouse. Having only driven through Goldsboro before now, we were excited to have a taste of the resteraunt my sister spoke highly of. Brea lives in Greenville and goes to the one closest to her, she loves it. Waiting with for the food to arrive, some of the guests have gotten restless and went back to their rooms. The young lady, Bethany, whom I believe was in charge did her best to keep the guests happy and insure them the food is coming. Almost an hour past the time they were suppose to be there, when a young lady came in with bags of food, dropped it off and walked out. With not so much of a sorry or helping hand out food. I feel sorry for the young lady working at the hotel having to deal with all the guests at the hotel and the rudeness of the employee at Logans. My stay was wonderful at the Comfort Suites, whereas my view on Logans Roadhouse is disrespectful, rude, and the food was mediocre at best. 9/28/2015 6pm-8pm

    0 Votes
  • Vi
    Vinny M Nov 07, 2015

    I frequent Logan's on a regular basis in Sumter, South Carolina, until tonight. First off, when I called the restaurant, to make a take-out order, the "phone assistant" said, "Hello, this is Logan's could you hold please?" And then she put me on hold without hearing a word from me. I started to hang up. OK. I overlooked that. When I went to pick up my order, I walked in the door and no one said anything to me until they felt like it. The young lady that took my payment got an attitude with me because I wanted my change. And as I was walking out the door she made it her business to say to me, "Enjoy your change. Have a good night." The customer service in this restaurant STINKS! I will never spend another dime in Logan's as long as I live. 11/7/2015

    0 Votes
  • Ka
    karen manuel Jan 20, 2016

    I was verydispoint my ribs steak today all was fat waiter it was supposed be my maccheese was cold and wasn't. Very friendly when brought bread she. Didn't bring a plate we ask her one and napkin so go to their any more it use good but was not good thanks Karen. Manuel

    0 Votes
  • Li
    linda bryant Mar 09, 2016

    I had been a waitress for quite a few years, so I know what service means. We went to Logan's in Hattiesburg, MS and I believe I have never been so disgusted with the service or the food. We sat in the bar area and there were four booths along the wall that we sat at with two larger ones on the end. Can you believe that every booth except one had to return their food. I specifically asked our waitress Danielle if I could get my chopped steak cooked medium rare, and she assured me that that would not be a problem. My husband ordered the same thing with all the fixings. Well when his came out there were no fixings on it. Back it goes. He had ordered it cooked medium and that is how it was cooked. When mine came out there was a well done sticker on it, and my mushrooms were not on the plate. His food was returned and mine taken away with the excuse that i could not have it cooked medium rare. Fine, then why was I told that I could have it cooked medium rare. We got to the restaurant about twenty to twelve and I got my food about one o'clock. The potatoes were lukewarm, as was the meat. I don't understand how you people plan on staying in business, with all the complaints listed above. There are so many choices out there, one does not HAVE to go to Logan's for a nice lunch, which, by the way you probably won't get. The manager looked like he was the janitor, unkempt beard, sloppy blue jeans, dirty shirt, greasy hair, etc. The waitress was very argumentative when she realized she had messed up our food, immediately got very defensive. Kept telling us to see the manager, she was way to important to be bothered with our petty complaints. I could go on, but, needless to say, we will not return to Logan's. We have an Outback, O'Charley's, Longhorn's, just to name a few if we choose not to spend our money in an establishment with such poor service, piss poor attitude and such crappy food.

    0 Votes
  • Pe
    Pedro Herrero Apr 14, 2016

    I had the misfortune of going to this chain for the first time in Cool Springs, TN. I wish my only complaint was about the service. It was ok but my issue is with their $10 cheeseburger. For that amount, you expect a decent hamburger. Mine tasted like it was loaded with fillers and was not even a thick burger. I asked the General Manager if they use 100 % beef which he assured me they did. I told him it was the worst hamburger I had eaten in years. He said he was sorry and was willing to cook another one for me. Thank God I declined his offer as I had diarrhea the next day. Needless to say, will never go to this chain again. If you want a good hamburger for $10, go to Rafferty's. Unfortunately, they haven' opened one in our area.

    0 Votes
  • Ma
    Maureen8950 Jul 29, 2018

    Today we ate at Logan what a big mistake! We order whole chicken barque, what a laugh we received a cornish hen. On the menu they show a big chicken and no where does it say cornish hen. We complaint to manager and all she said everything is done in corporate. You also need to be aware if you use your credit card and pay cash for the tip, if you leave tip line blank and they will put their own tip. They have done this to my brother three times and to us once. This company is very dishonest and I will never go back! I feel this fraud when they add their tips.

    0 Votes
  • Ln
    lnltreasures Sep 02, 2018

    you need to change the slaw recipe it is not your best it has change for the worst several of my friends have noticed the change. and you need to give a better selection of steaks and need to add a soup such as broccoli and cheese soup would be nice.

    0 Votes
  • Lo
    Lorraine Wernicki Romeo Sep 18, 2018

    Kate was wonderful. The entire staff was helpful. Food came out fresh, hot and with a smile. I recommend Logan's roadhouse in plainfield in. Again thanks late for making a rough day into a great night.
    Kym and Lorraine

    0 Votes
  • Jo
    Josephar Oct 14, 2018

    How do you only cook only a few chickens on a Friday. When lots of people come out to eat. You might put on your menu try your luck. Glad I go don't come here a lot. Just give apple bees. this place sucks.

    0 Votes
  • Jk
    Jkralik100 Nov 06, 2018

    Last visit I was given a glass that had lipstick still on glass ridge
    This visit. Dirty silverware
    And table was filthy, see pic attached
    Need to reserve so many hours of work to clean up! Service was good but brought me the wrong steak which was raw bleeding to a dry steak. That I could not even finish.

    0 Votes
  • Ap
    April Oliver Feb 12, 2019

    We ordered a kids chicken tender meal and the chicken tenders weren't cooked all the way. They were pink inside and we didn't notice until my child had eaten 2.😣
    Absolutely unacceptable and I'm extremely disappointed.

    0 Votes

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