California Family Fitness

I am requesting an adjustment on a pull-down machine. There are three of them and two of them have straps that are too long. I would like the straps to be shortened by six or seven inches. I have made the request to several people at the front counter and I'm not getting a satisfactory response. There is no way to resolve this issue. It is a reasonable request. The response seems to be that they are not willing to do it. I want to elevate my request and there are no options. No matter how hard I have tried to find any kind of contact information so that I can rout this request through a proper channel, it does not exist. California Family Fitness is not accommodating at all. I just want people to realize this before they decide to join.