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CB Grocery Stores and Market Stater Bros Markets 3460 Ontario Ranch Rd, Ontario, CA, 91761, US
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Stater Bros Markets
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Stater Bros Markets company logo

Stater Bros Markets

3460 Ontario Ranch Rd, Ontario, CA, 91761, US
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Working hours
Mon
6:00 am - 11:00 pm
Tue
6:00 am - 11:00 pm
Wed
6:00 am - 11:00 pm
Thu
6:00 am - 11:00 pm
Fri
6:00 am - 11:00 pm
Sat
6:00 am - 11:00 pm
Sun
6:00 am - 11:00 pm
ComplaintsBoard
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1:42 pm EDT

Stater Bros Markets - Unprofessional staff

I'm fairly new to the community and decided to visit this market due to this was the closest market to me. I'm a Walmart, Raphs and Albertson shopper. After my experience at this location. I will remain with the above mentioned stores. I visited this market on Labor day 2021, I was impressed how clean it was.. I wanted a particular kind of slab of ribs so I went to the meat area and located a slab of ribs. Due to the labeling I was unable to identify what kind of ribs they were. I kindly asked a staff member (later identified as RANDY T.) which came off a little stand offish but I figured it was only a simple question. I asked if the ribs on the rack the only ones they carried and what type were they. I specified I was looking for "baby back ribs." He chuckled with a smirk and pointed to the rack of ribs behind me and said those are "baby back ribs" sarcastically. I asked how could you identify. He stated, "It's on the label as back ribs." I embarrassedly said my apologies. I'm use to reading the word written "Baby back ribs." He replied, "Yeah". I asked another question. If they had St. Louis ribs. He pointed in an unknown direction and said, "Yeah, over there at the counter." I looked in the unknown direction and didn't see where he was pointing. I said where are you pointing I don't see that area. He said, "Over there by the counter, you have to look for them." The direction he was pointing was the meat case area (meat department). I assumed that was the "counter" he was inquiring about. He then walked away. I minute later, I walked in that direction to check out the quality of the meat selections. I approached the end and observed RANDY T. talking with a coworker and overheard RANDY T. saying she's dumb. I listened closely and heard him say verbatim, "I had to tell her the ribs behind her was the baby back ribs. She looked at them and said ohhhh. it says back ribs and I said those are baby back ribs it just says back ribs. She act like she didn't understand with a dumb look on her face. She then asked for St. Louis ribs. I told her where the other ribs where she was like where is behind the counter. She look like she didn't understand me again. I was like duhhhhhhhhhhhh. They right there." Mimicking wrongly. He was re-enacting with hands and facial gesture as if I was a slow person and doing a ape like moment. I immediately confronted him of his unprofessional actions. He turned around shocked with a huge smile on his face. Saying, "I'm sorry, you're right." I advised him how unprofessional he was and how dare he mimic me wrongly to another coworker. I asked him why would he talk about me behind my back to another coworker. He approached me closer and begin to apologize with a smile on this face. I walked away upset and angry. To prevent a further scene at the location. I left. I felt he discriminated against and racially profiled. I spoke with a supervisor over the meat dept. He only advised he would speak to him. WOW... I will never returned to this market again. Didn't know Stater Bros. hiring racist workers who mock customers unfamiliar actions.

Desired outcome: Deal with accordingly

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