ASUS

Today's Date 4/12/2021

First Motherboard: Purchased on [protected]
1. This motherboard worked correctly for 10 days.
2. Upgraded BIOS due to so many issues as stated in bios description.
3. POSTED HDD02 and no video after that point.
4. Sent in under RMA for repair using original OEM box bubble wrapped and put inside original Amazon shipping box.
5. ASUS sent an image of superficial damage of Amazon box and edge of circuit board with damage while shipping was using ASUS shipping label and shipper.
6. Sent a bill for replacement, approximately $800.00, which is basically original cost.
7. Disputed and sent second used motherboard which was replacement for original
Second Motherboard: Received on March 26 which was supposedly tested.
1. I took pictures of the box as shipped and circuit board and found manufacturing defects from FOXCONN, missing pins and molding defects.
2. Installed motherboard and ended up with same HDD02 post code.
3. Sent back under RMA for second time with pictures of manufacturing defects and charge of $80.00 for repair of manufacturer defects which they are calling customer induced defects.
4. I am now sent back picture from ASUS Indiana as if I removed the pins and made the plastic mold defects from FOXCONN. This is absurd as ASUS is blaming me for shipping problems on first motherboard and now for manufacturing defects and second motherboard.

My monitor (MG28UQ) recently went bad and I put a claim in on under my 3 year warranty. (Active Case# N200436157) The monitor was registered with Asus with a copy of the dated purchase receipt. There ad for this monitor states that you get "Rapid Replacement 3 years warranty service with free cross shipping is included, so you can game on, worry-free" (taken directly from their on this model. Well, this is a total lie and I have been waiting for 2weeks since I turned in my claim. Asus customer service said that they manually have to check stock for replacement. They also said that if they do not have a replacement, my monitor would have to be shipped to them for a repairs. Of course this could take at least another 2 weeks or more. What happen to their ad stating Rapid Replacement. Very bad customer service here!