ASUS reviews and complaints 2
View all 182 complaintsASUS - Rog zenith ii extreme alpha
Today's Date 4/12/2021
First Motherboard: Purchased on [protected]
1. This motherboard worked correctly for 10 days.
2. Upgraded BIOS due to so many issues as stated in bios description.
3. POSTED HDD02 and no video after that point.
4. Sent in under RMA for repair using original OEM box bubble wrapped and put inside original Amazon shipping box.
5. ASUS sent an image of superficial damage of Amazon box and edge of circuit board with damage while shipping was using ASUS shipping label and shipper.
6. Sent a bill for replacement, approximately $800.00, which is basically original cost.
7. Disputed and sent second used motherboard which was replacement for original
Second Motherboard: Received on March 26 which was supposedly tested.
1. I took pictures of the box as shipped and circuit board and found manufacturing defects from FOXCONN, missing pins and molding defects.
2. Installed motherboard and ended up with same HDD02 post code.
3. Sent back under RMA for second time with pictures of manufacturing defects and charge of $80.00 for repair of manufacturer defects which they are calling customer induced defects.
4. I am now sent back picture from ASUS Indiana as if I removed the pins and made the plastic mold defects from FOXCONN. This is absurd as ASUS is blaming me for shipping problems on first motherboard and now for manufacturing defects and second motherboard.
Desired outcome: A working motherboard
ASUS - Warranty service
My monitor (MG28UQ) recently went bad and I put a claim in on under my 3 year warranty. (Active Case# N200436157) The monitor was registered with Asus with a copy of the dated purchase receipt. There ad for this monitor states that you get "Rapid Replacement 3 years warranty service with free cross shipping is included, so you can game on, worry-free" (taken directly from their on this model. Well, this is a total lie and I have been waiting for 2weeks since I turned in my claim. Asus customer service said that they manually have to check stock for replacement. They also said that if they do not have a replacement, my monitor would have to be shipped to them for a repairs. Of course this could take at least another 2 weeks or more. What happen to their ad stating Rapid Replacement. Very bad customer service here!
Latest ASUS Reviews
Notebook L510MA Service Order # 2000036514 Dt. 10.08.2023; ASUS Service No=A2308027706-000 Update ruined my laptop Customer supportGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!