Menu
CB Animal Hospitals Banfield Pet Hospital 6434 Sunrise Blvd, Citrus Heights, CA, 95610, US
Banfield Pet Hospital company logo
Banfield Pet Hospital
reviews & complaints
Banfield Pet Hospital company logo

Banfield Pet Hospital

6434 Sunrise Blvd, Citrus Heights, CA, 95610, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 7:00 pm
Tue
8:00 am - 7:00 pm
Wed
8:00 am - 7:00 pm
Thu
8:00 am - 7:00 pm
Fri
8:00 am - 7:00 pm
Sat
8:00 am - 7:00 pm
Sun
9:00 am - 5:00 pm
ComplaintsBoard
K
11:30 am EST

Banfield Pet Hospital - Hospital fee

This is my dogs 2nd ultrasound and her first one was done in may 2022 for $420 with no hospital fee and now bringing her in for 2nd ultrasound not only am I paying for specialist to come in for $400 I have to pay addition $120 to banfield as an administrating fee when they are not even doing the ultrasound! Absolutely ridiculous. No one even mentioned the price change. Ultrasounds have little to no prep and I have been a member with banfield for 20 plus years. And even if I wanted to change my mind knowing the price change today I would still get charged about $120 for canceling the day of. This is not fair to your customers. I should have been notified at the time the ultrasound was discussed I would have taken her in sooner if I knew the price was changing or may not need to do it at all. I request to have my account credited the $120 that I was wrongfully charged! No other procedure has ever charged me an additional fee, what the hell is the membership for if banfield keeps charging us fees!

Desired outcome: Return or credit my banfield account $120 hospital fee

Read full review of Banfield Pet Hospital
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.