US FidelisRip Off

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Review updated:

They sent me a letter saying that it was my last chance for an extended warranty for my vehicle, so I had my boyfriend call and see if it was a good deal. The guy on the phone gave him a quote of 2, 400.00 for a pretty good warranty. About two weeks ago, my a/c went out, so I took it in the other day to get it fixed. They told the mechanic that the problem with my vehicle wasn't covered. I went back and looked at the contract, and it said that it was. I called today and they told me that the original contract wasn't for the state of Florida, so it was changed. I didn't get a phone call from them or anything in the mail saying that my contract had changed. So I fought with them over the phone and he told me there was nothing that they could do for me. I've been told that they used to go by a different name, and that they have quite a few claims against them, for the same thing. They get you to buy what you think is a good thing, then they change it to something totally different. Its a rip off!


  • Da
    Dale Nov 10, 2008
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    a verified customer
    Verified customer

    Thank you because this will help make others aware of these kinds of companies.

    2 Votes
  • Ro
    Rob Nov 13, 2008
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    a verified customer
    Verified customer

    In the USA in 2008, I think it is safe to assume that any offer of any kind is some sort of scam. Once a company has your money up front, there is no profit in honoring any agreements.
    Just my opinion.

    2 Votes
  • Rj
    rjmiller Nov 13, 2008
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    a verified customer
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    stay away from these guys. i worked for these ### for a year and it is nothing but a high pressure boiler room atmosphere. they hook you by saying that your car doesn't qualify. Ex...if you have 43k miles on your car then the cut off is 40k so they have to get permission from a manager to make an exception. if you have 53k then the cut off is 50k. it's all high pressure sales. these guys are laughing all the way to the bank. the owners are darian and corey atkinson. corey built a big 16, 000 sq. ft home and darian is building a 33, 000 sq. ft mansion in lake st louis missouri and doing it by screwing people all day long

    3 Votes
  • Do
    dond Nov 18, 2008
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    a verified customer
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    Look, if you have an older car that is out of warranty, you had better put way a little money each month into a repair fund and make it an interest bearing account. That way, the money goes into YOUR POCKET instead the slimeballs at US.Fidelis. I don't trust ANY insurance company let alone the ones that advertise on postcards and on daytime TV.

    2 Votes
  • Ji
    Jim Irwin Nov 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just got a call this afternoon from these guys, very pushy they have an answer for everything. When I first talked to them the price was 3, 200 I backed off and said I don't make snap decisions. About an hour later the phone rang agin, wala he had talked to his sales manager and because I take such good care of my van the price is now 2, 500 but I must do it now. How the heck does he know that I take good care of my van (which I do) sure am glad that I looked this up.


    3 Votes
  • An
    Annie Truth2 Nov 25, 2008

    US Fidelis sent me a paper saying that my factory warranty is expired and to hurry and act on purchasing theirs. Here is the deal... I have a new car that is 1 year old. There is no way that the "Factory Warranty" is expired. I also purchased an extended warranty. After much calling around to Dodge, the dealership, and my extended wattranty provider, FIDELITY, not FIDELIS, I still have a good warranty.

    3 Votes
  • Ca
    Carl Barrier Nov 27, 2008
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    a verified customer
    Verified customer

    Thank goodness for the Internet. Got a letter from this company about my Prius. Thought i'd call to see what they had to say? But first, let me look them up in Google. Come to find out, there are a lot of people posting comments about being ripped off by this company. Thank you for taking the time to let others know. By the way, have you found a good after market warranty company?

    2 Votes
  • Ab
    Abdul Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    this company is ### dont fall for it. now i have to change my phone number b/c they wont stop calling.

    they went from offering me 2999$ to 1000$ ### no company does that in 10 seconds

    2 Votes
  • Ca
    carbuff Dec 06, 2008

    you guys are all idiots

    -2 Votes
  • No
    noneya Dec 18, 2008

    I am so glad I read this..I got a letter too and then called..They did the same to me went from 2300.00 to 1800.00 in 1 I put him on hold and called a dealership..they said don't do when I told the guy on the phone that he said of course they did they want you to buy theirs..whatever...of course i was told the offer would be no good if I hang up and call back..

    I agree with the other your money each month that you would be giving them :)

    2 Votes
  • Ca
    caamay Dec 20, 2008

    This company uses a Predictive Dialer, a voice blast caller, that calls people repeatedly until they get a result, including cell phones, fax machines, business lines, Do Not Call numbers, etc. When they do get a hold of you, they lie about what they are selling, they are directed by owners to get a down payment no matter what. They will tell you it is refundable upon cancellation, but then they delay and delay and delay until they can keep your money, and you get nothing but headaches.

    This is NOT a REPUTABLE company, does NOT have REPUTABLE owners, does NOT do business in an ethical manner, and they prey on people mutliple times.

    Suburb of St Louis, Missouri

    2 Votes
  • Fo
    Former Employee Jan 10, 2009

    Before you do business with US FIDELIS, I BEG YOU TO READ THIS…………I USED TO WORK THERE! I could go into so much more about this company but I am praying that you will read this entire post and it will be enough information to trust that I am doing this in hopes of saving people from being scammed.

    **** US FIDELIS is now advertising
    their CAR WARRANTIES on

    Please notice that I have backed up this content with
    web sites from government websites and organizations that protect consumers. I also have links from media sources.

    PEOPLE DO YOUR HOMEWORK!!! DO A SEARCH AT THE BETTER BUSINESS BUREAU for DEALER SERVICES…THEY ARE NOW US FIDELIS and they HAVE A GRADE OF ** F ** A+ is the highest, F is the lowest; just like an academic report card.

    Don't believe me? Go to the Better Business Bureau's website and do a search. If you need to narrow down your search, go to the St. Louis area of the BBB site. Wentzville is on the outskirts of the St. Louis Metro area. They are at 100 Mall Parkway and also 200 Mall Parkway in WENTZVILLE, MO.

    “The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and failure to remove names from mailing lists. These complaint patterns are reflected in the complaint statistics below."

    Scroll down to Business Contact and Profile and you will see all the names this company uses.

    I was shocked when I found out that US Fidelis will be sponsoring Rusty Wallace racing for 35 NASCAR races. Steve Wallace, Rusty's son will be driving the US Fidelis car. I cannot imagine why his business …Rusty Wallace Racing…would do business with US Fidelis when they are under investigation by several state Attorney General's; most notably the one in their own state…Missouri. See the link below.

    Rusty--- go to the Missouri Attorney General Website and to the Better Business Bureau of the St. Louis Area and look who you are dealing with!

    You will see that they are also US FIDELIS and NAWS and NATIONAL AUTO WARRANTY SERVICES; and THE ATKINSON GROUP OF COMPANIES. The company changed its name to US FIDELIS because Of bad publicity. They have been investigated and fined by the MISSOURI ATTORNEY GENERAL'S office as well as ARIZONA'S and no doubt several others.
    The name of the company at that time…..National Auto Warranty Services of Wentzville, MO

    Postcards sent out from Dealer Services/NAWS/US Fidelis can be seen in the links below.They had a special group of employees that worked calls that came in as a result of these cards. 90% of the people who called were under the impression that these cards were from their car manufacturer. I know; as I worked in this group for about 3 months.

    Channel 13 News in Jefferson City, MO:

    Florida Attorney General investigating…Here is a report on Channel 6 in
    Miami, FL

    Reports from MSNBC---the first link has been aired on MSNBC during the last few weeks of December 2008:

    ALL OF THE ABOVE ARE reports on the company who has changed their name to US FIDELIS…Notice the cards are all the same.

    Here is a document on the Missouri Secretary of State's website to prove that
    this company is in fact owned by the Atkinson brother's:
    Notice the 100 Mall Parkway address; sometimes the address will be 200 Mall Parkway; depending on the correspondence and if they are using National Auto Warranty Services or US Fidelis.

    Here is something else…..the building that NAWS/DEALER SERVICES/US FIDELIS is in …the owners also opened an alcohol free nightclub called EXODUS. Funded no doubt by the money they have made using unethical and possibly illegal business practices.

    “Darain and Cory Atkinson own US Fidelis in Wentzville, Missouri. Out of the blessings from their business, it was their desire to do something significant that would honor God and be purposeful to the community. From this desire, the EXODUS concept was formed."

    This statement almost sickens me. I have seen first-hand the unethical business tactics used to make “the owners" money. It would be better fitting to say the Business practices are sleazy and underhanded. They target the elderly and undereducated people and use strong arm business tactics. How can they keep a clear conscience? Moreover, sales people acquire banking and credit card information by creating a sense of urgency…."Buy it now or you won't get this great offer again." This is the standard sales tactic. The sales people avoid informing the potential customers of the fine print in the warranty such as ridiculously long waiting “transition" periods before the warranty can actually be used. Because the sales people work for commission only, they will avoid They will process the banking or credit card information before a customer gives the ok to continue so that they (the salesperson) will have the “deal". This is very common towards the end of the month when the salesperson needs to reach a level for a bonus or to make more commission (they are paid per “deal").

    The Atkinson brothers also provide space for their church in the building. It is non-denominational and is called ‘The Element'. Ironically, the majority of the US Fidelis management attends THE ELEMENT church. This church is very much like a cult, focusing on money and success. Watch the QUICK TIME presentation at the website below. There is a married couple on this video in which the husband is an assistant manager and the wife is
    a manager at the newly named “US Fidelis". They are the bi-racial couple (and please note that I am only stating that they are bi-racial to point out who they are….I am not being prejudiced.


    2 Votes
  • Vg
    Vgfrazier Jan 19, 2009

    I don't know what it will take to get an answer from your cmpany by e-mail, but this is about the 3rd time I have tried. I have given all the information you asked for all 3 times but haven't recieved a quote or even an answer. I am really interested in covering my 2006 chevy impala.
    Can somebody please get back to me on this?

    1 Votes
  • An
    Angelo Waiters Feb 07, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Vgfrazier use your own money fix the car yourself, dont get scammed

    0 Votes
  • Te
    TexasTwister Jan 23, 2009

    I called to ask about a warranty and to get a quote. When I asked if they had a sample contract online or could email me one the lady actually told me that I was making a big deal out of it. Hello? When you agree to a contract in exchange for your hard earned money you want to see it. And know the terms. Then she told me she had never seen a contract. Then how can she tell me what is in the contract? Say again, Sheri? That was dumb of you to say. I wont go on and on but long story short these people are bad con artists. They can't even keep their own stories straight. Thank God I asked questions. And I still have my money.

    PS- to the jerk, Greg Thompson who took over the call how dare you tell me you are doing me a favor? Where I come from favors do not include the exchange of money or a contract. It is called doing business. And you do a poor job of doing business. So I will do you a favor and keep my money. You're welcome, little man.

    3 Votes
  • Mr
    Mr.B Jan 26, 2009

    I just called them today looking for a quote on my 2005 Ford Focus with about 40k miles. They immediately told me the cutoff is 36k miles, but they were going to "do me a favor" by allowing me to get the 36k bumper to bumper warranty for my car which will be good for 5 years or 100k miles.

    As soon as I told them what car and I had and the mileage, I was transferred to someone who said, "Thanks for calling Mr. B, the warranty we're pleased to offer you has a down payment of $395, which major credit card would you like to put this on?" I know nothing of the warranty, what makes you think I'll pay for it?

    Here are some of the notes I took while on the phone with them:

    $100 deductible for all repairs.

    $466 per year, $395 down and offered 18 months of no interest or finance charges for "under $100 a month." Sales rep said he could "work with me" by extending the finance period from 18, 24, or 26 months. Math didn't add up, $466 x 5 years = $2, 330, not $2, 382 I was told.

    Warranty covered parts and labor at any Ford dealer in the US as well as "certified shops" such as Goodyear and Firestone. Mechanical and electrical components are covered under the warranty. Sales rep gave me a big speech about how ECU modules on Focus' are failing all over FL due to the humidity.

    75 miles of towing, road-side assistance, and rental car assistance.

    Sales guy was VERY pushy. I told him that I needed some time to make a decision, he became angry and asked what I need to think about. Excuse me? I don't need to discuss my business plans with a SALES PERSON.

    He told me that he was doing me a favor by allowing me to get the bumper to bumper warranty, even though I was past the cutoff mileage. He said if I tried to call back, I would only be allowed to purchase "powertrain only" warranty, which Ford covers anyway up to 100k.

    Glad I didn't go through with this, I knew something didn't feel right about this. After reviewing their history on the BBB website, my thoughts were confirmed.

    2 Votes
  • Bi
    bigboost17 Feb 02, 2009

    I don't want to repeat what has been said many times, but I do want to let others know that they really need to do research on this company. I unknowingly purchased a contract from this company on Thursday. and feeling uneasy ( I didn't do any research, which is not like me ) I did an internet search, and my feelings were confirmed! I felt like a fool. I called them this evening ( Monday ; within 3 business days ) to cancel, and sure enough I get the sales pitch again! I said repeatedly to the girl " are you not hearing me, I just want to cancel" then the same reply " I am aware of your concerns, ...regardless of our F rating, you are insured by an A rated Co. I proceed to tell the girl I want out, and her rebuttal was" as a courtesy for your concern I will give you the $400 employee discount" . I said Melanie are you not hearing me? She says I am, then I say " if I go to Macy's and return a pair of jeans, and the employee asks why I am returning, and I respond they don't fit. I said do you think the salesperson argues with me as to why I should keep these jeans, NO, they return them, and credit my account. Now thats what I am asking you to do, do you understand now???? Finally after this analogy she says fine we will credit your credit card in 3-5 business days. I say can I have an authorization # and she says " we dont have one". I said you claim to be this big company in business for x amount of years and this is your authorization process, your word?? She says yes I am the only Melanie here, and I am taking care of it. I said your company is a joke, call any other co. telephone, cable, cell, and if you cancel they give you an authorization #. I will be calling back within 5 days if I don't have a credit. Also as a precaution I have canceled the CC I originally gave them so as not to have any future problems with them if they don't cancel the policy. What a JOKE this co. is!!!

    2 Votes
  • To
    tom r. wharton, tx Feb 04, 2009

    I wonder if these people had anything to deal with Warranty Gold? I purchased a policy with them back in 2000 and they went out of business a year later and declared bankrupt with nothing to show for my $2300 I spent with them. I would never purchase another car warranty unless it is with the dealer and it is with the manufacture. You may pay more but get what you pay for.

    Tom R. Wharton, TX

    2 Votes
  • An
    antiscam Feb 06, 2009

    I work for this company. I quit my job at the wrong time and this is the only place that hired me, so i have to stick with it, only been there a short time and already see how they are ripping people off. The sales people tell you that you have to take it now or no deal, but then another department calls you back and tells you we can offer you a better rate??? WHAT!! Makes no sense. If your just shopping for quotes, give them a fake number, like The phone does have caller ID, buts sometimes the whole number doesn't show. But they will ask for your number if your a first time caller, GIVE THEM A PHONY NUMBER! That way they won't bother you if your not interested. Very sorry to anyone who gets blasted with calls. I do my best to put customers on the "do not call lists" when they say there not interested! When you get what you want to hear from the sales people don't listen to them when they tell you "you have to take it now or your done" just call back when your ready. But hopefully you won't end up buying from this company. SCAM! SCAM! SCAM! When customers ask us about being sued, were suppose to tell them "thats all been taken care of" NOT! They have to spoil employees with basketball courts, video games, ping pong, and an exercising room..just so they will stay there. DON'T BUY FROM THIS COMPANY!!! Have a great day!

    2 Votes
  • De
    Dennis Schade Feb 17, 2009

    Dennis Sun City AZ

    I just got off the phone with this company, after a long talk and after reading all the notes here. I would like to say thank you to everyone for your comments and the time everyone did in researching. You saved me time and money for I too did not spend any of my hard earned money with them. Of course they were not happy, but i think they'll get over it.

    2 Votes
  • Wa
    wayne Feb 20, 2009

    Thank you everyone now I know I won't be buying from this company!!!

    2 Votes
  • Fi
    firebird19 Feb 23, 2009

    Yes, Thanks for everyone's comments I was looking into this company for my 2004 KIA. Is there a fair Warranty co. out there?

    2 Votes
  • Bo
    Bob Mar 10, 2009

    I emailed CNN to tell them that since it seems they run an ad for this company during every break, that they should look into all the complaints. I am disappointed to say that they did not respond. Maybe if a lot of people emailed them, they may check it out. Go to and there will be a link to contact them

    2 Votes
  • Kd
    kdoggrox Mar 14, 2009

    I called these guys last night after hearing an ad on TV. They sounded super legit, and it seemed to make sense. I'm buying a used Ford Expedition and thought that it would make sense to get some additional coverage, and I just wanted to get some info before I took delivery on the car. The plan was to buy the car then start the policy. Everything happened exactly the same as these complaints allege. The price for a policy which covered everything--and I mean everything--under the sun was $2, 795, with $250 down. When I balked the first time, the rep said that although the car had over 110, 000 miles he wanted to chat with his manager. He did, and came back saying that they'd give me a break and I'd get the under 100K rate, which was only $2, 295, with $125 down. I thought that was fair, but since I don't actually own the car yet, said I'd call back in week when I took posession. At that point, I was still honestly planning on buying the policy. So I asked in the mean time if they could send me something--e-mail, brochure, PDF, anything--to look at in the interim and was told no, they'd read me the policy. (Who has time for that useless exercise.) This is when the high pressure stuff started. Magically the price dropped to $1, 795, but I needed to give my payment info right then. (I of course didn't.) As we were discsussing my reason, the call was dropped--I assumed the rep realized the sale wasn't going to happen. Two minutes later he called me back, saying "somehow we got disconnected." As soon as this occurred I realized that my ph0ne number had just been validated in their system. His final ploy was to lower the down payment to $80 and he would simply take the payment info but not actually run the card until next week. By now it was a game for me since there was no way I was going along with any of this. I told him that under no circumstances was a "deal" happening until I actually bought the car. Despite all of this, I still thought about maybe calling them when the car arrives and signing up.

    Until I found this website. Thank God for that, because I respond very badly to being blatantly ripped off. Which is what this obviously is.

    2 Votes
  • Wi
    Wise Country Guy Mar 15, 2009

    Did you contact your attorney general? Did you know that there is a Class Action Lawsuit against US Fidelis?

    go there and get email and phone information

    2 Votes
  • Za
    ZACH2865 Mar 16, 2009

    I just got off the phone with U.S. Fidelis 30 minutes ago. I am looking for some bumper to bumper coverage for my 07 Dodge Ram Diesel with 37500 on it. They other day it was going to cost me 2250 with 150 down. "Today only" I could get it for 1950 with 100 down!! It sounded good but like others, I wanted a brochure. According to the lady the only thing they send is an obligated contract that I cant recieve untill I put down the initial 100. Well thank everyone for this information. You all saved me a bundle!!!

    -2 Votes
  • Sa
    samuel Mar 18, 2009

    This seems strange I am a very happy customer they paid in full for my transmission overhaul$1850 ! In the begining I did feel skeptical but they did come though after the 60 days though as they state. My transsmission died 6 months later after I had purchased this warranty. Do more research there is many happy customers just google it. Yes there selling practice does seems skeptical when they pressure you ! If they were a scam trust me they would have been shut down by now !

    -4 Votes
  • Li
    lizzie8686 Mar 18, 2009

    I can not think of any reason that a satisfied customer would even be looking at this. What would they be looking for? This page came up for me when I googled us fidelius scam. Samuel you must work for the company. If the people reading this are smart enough to look into this BS company then we are also not buying your BS.

    2 Votes
  • Fr
    Frank Mar 19, 2009

    I am so glad you people posted what a scam this company because I was seriously going to buy from them. THANK YOU SO MUCH ALL OF YOU

    2 Votes
  • Mr
    Mrtransit Mar 23, 2009

    Contract opened in 2005, paid up in 2007, but not able to get my money back. Only received $1179.58 of the $2568.00 invested. Never used the warrenty, so I was to get the complete amout of money back. I was short changed $1388.42. Better Busineess already hs the bad reoprt, but they acan advertise on TV, Sponsor Nascar driver, and have at lest 4- toll free lines, which they pa for. They can't supply any paperwork, showing that I am taking a lost.

    2 Votes
  • Pa
    PAR Mar 23, 2009

    I just finished talking to USFidelis on the phone. I was asking many questions and asking the "salesman" to repeat what he had said. All of a sudden the call was disconnected. They had confirmed my phone number early in the conversion "in case we get disconnected". While I was waiting for them to call back, I Googled USFidelis and was able to confirm what I suspected while talking to them. They are a bunch of conartists. When I mentioned a phone call I received recently from someone trying to sell me an extended warranty, he immediately told me to be careful about anyone that contacts me and wants to sell me an extended warranty. He said there were a lot of dishonest people out there trying to rip off the public. Isn't that what he was doing? That was not a very bright thing to say. After many questions to him about the warranty and service they provide, I guess he knew that he was not going to get very far with me and he hungup the phone. That's good. He saved me the effort of doing the same to him. Beware of these guys, and Rusty Wallace, shame on you. I do not want you or any other racers or fans to get hurt, but I hope you blow an engine or crash on the first lap of every race you enter.

    2 Votes
  • St
    steve Mar 25, 2009

    Samuel You must work for them because here is what comes up when you google this company
    US Fidelis - Extended Auto Warranties - Home
    US Fidelis™is committed to providing every customer with true peace of mind protection from high auto repair costs. Request a free quote and find out more ... - 8k - Cached - Similar pages
    US Fidelis - Extended Auto Warranties - Request Quote
    US Fidelis™is committed to providing every customer with true peace of mind protection from high auto repair costs. Request a free quote and find out more ... - 13k - Cached - Similar pages
    More results from »
    Rip-off: US Fidelis misleads the clients into believing ...
    Jul 15, 2008 ... US Fidelis misleads the clients into believing there getting a good warranty but there not!!! They scam us! Wentzville Missouri.
    /URL removed/?id=351696 - 76k - Cached - Similar pages
    Jan 12, 2009 ... US Fidelis is NOT a Rip Off- Extended Warranties are DIFFERENT from ... “Darain and Cory Atkinson own US Fidelis in Wentzville, Missouri. ...
    /URL removed/ - 59k - Cached - Similar pages
    More results from /link removed/ »
    US Fidelis Complaints - Rip Off
    Nov 7, 2008 ... US Fidelis Complaints: Rip Off. Cars, Parts & Vehicles.
    US Fidelis — Rip Off - 87k - Cached - Similar pages
    Toolmonger » Blog Archive » Hot or Not? US Fidelis Extended Warranties
    US Fidelis has seen fit to blast their extended auto warranties all over the tube, and we wonder if it’s just a new spin on the old gotcha. ... - 215k - Cached - Similar pages
    Is us fidelis a rip off? - Yahoo! Answers
    Because all they did was change their Name to US Fidelis. ... Google search: NAWS aka. National Auto Warranty Services aka. US Fidelis. 6 months ago ... - 46k -

    So how many of those say ripoff oh yeah almost all say it in the title. Just another pushy company trying to screw people

    2 Votes
  • Jj
    jjenson234 Mar 25, 2009

    weve been fans of rusty wallace's for a long time and we were really surprised that his team would take us fidelis as a sponsor. write him and tell him what u think about us fidelis

    1 Votes
  • Wi
    William Mar 26, 2009

    To all, thanks for posting all of your comments, I almost bought their warranty yesterday, and I am so happy that I did not. The customer service rep offer me "their best policy..powertrain warranty, 5yr or 100, 000 miles." I asked him if there were any other option and he repeated the same thing and I asked him what part of "other option" does he not understand. He told me that was the only option and best option, and yeah they also gave me the same sale tactic pressure about "buy now or never" and also the entire you just went over your mileage. Also come to think about it which company will still be in business by taking you at your word that your car is in good shape. I have a 1999 car and we are in 2009...a ten year old car..hmm..would you take my word.

    To all stay away from US Fidelis...I guarantee you in the next years they are going to be on 60 Minutes, or Primetime.


    2 Votes
  • Ar
    arishia c Apr 01, 2009

    ok there has been alot of "bad complaints" with this company, are there any good qualitities at all? well luckily im glad i came across this site because i decided to get my warrenty extended. when i called a woman picked up and switched me over to chris. he then told me that i would be covered in full within 24 months. my D.P. would only be $130.00 and monthly payment would be $101.00. so right when i decided to go ahead get the warrenty, he asked for my card information. luckily i did not have enough to cover the D.P. amount and that i have a prepaid debit card ontop of that. so he was not able to take any money out. i believe i will call US fidelis back and cancel it. thanks to everyone who complained about this company, if it wasn't for you all i would have been ripped off as well.

    0 Votes
  • Jo
    John Q. Public Apr 01, 2009

    I was intrigued by the commercials I had seen for US Fidelis, and knowing well enough to do my homework, I checked the internets first. Some of the ex employee comments are spot on, down to the pre-sales script verbatim. My vehicle, an 8 year old US-Built sedan with 110K miles (Well within the advertised <15 yrs, <200k mi) in pristine condition was "just over the cut off" and required manager approval. After less than 15 seconds on hold the rep came back on the line, and told me I had been pre-approved for the "Powertrain Plus" package, and after asking multiple ways if my vehicle was broken or on the verge of failure, I was told that "should I decline the coverage today, US Fidelis would 'blacklist' my name and vehicle from future offerings", which sounded very fishy. (Sidenote: If you're calling in for a quote, I suggest you use a name other than the one on your credit card, in case you are truly interested; since in your area alone I'm sure there are plenty of people with similar vehicles. US Fidelis doesn't request the VIN over the phone, which means in reality, they can't blacklist anything.) I was then transferred to the "warranty specialist" department.

    I got a man by the name of Jason, who was very polite and courteous, and started the conversation off with a bit of brief chat; he had lived and worked in my area for some time. He explained the package, and when it came down to "free rental car coverage" I asked what the limitations were. In my dealings, most warranties provide a loaner vehicle for the duration of the repair or a set sum (Between $500-$1000). US Fidelis offers a vehicle for "$35 per 4 hours, a maximum of 3 days or a maximum of $150, whichever came first". To be honest, I was a bit shocked and noted my dealings, Jason became very aggravated, with his tone of voice changing drastically. To put the situation at ease, I jokingly said "Well then I'd get 3 days of rental vehicle and 5 days of walking, should the transmission fail under your coverage." This put him over the edge, suggesting I "buy a more reliable vehicle if I expect the transmission to fail." At that point I went silent, never have dealt with such abrasive sales people, let alone someone who just seconds later was foaming at the mouth for my credit card details. I told him to remove me from any potential further contact, and if I was desperate for coverage I would contact them back. Jason tried to further threaten the "blacklist" rule, and at that point I simply hung up.

    For potential customers of US Fidelis, I IMPLORE you to do the exact opposite. If a company is reputable and does it's business ethically and honestly (Which in today's market is hard to come by), they won't bully you or threaten you, and they certainly wouldn't become angry at a customer making a note regarding the service or item they had full intentions of purchasing.

    Yours always,
    John Q. Public

    0 Votes
  • Th
    thank goodness for the web Apr 03, 2009

    Wow, I have read almost every complaint about this company. I went to the BBB and seen the big FAT "F"...I didn't research FIRST, I called this morning just to get a quote and the conversation went exactly how I've read in other complaints. I was on hold briefly and VOILA a better price was available. And here I thought i was going to get a great deal for a good warranty. I told the Thomas guy to call me back around 4pm so I could do some research of my own. He was very pushy but polite. I didn't give any payment info but if or when he DOES call back, I'll give him an ear full and tell him where he can stick the dreaded "black list". I'm glad I looked around. I think I just saved ALOT of money and heartache..oh, my deal went from $395 down and $100 a month for 24 months to $195 down $99 per month on "interest free" financing...and the car rental was 7 days per occurance. They are such a JOKE

    0 Votes
  • Tr
    Trying to help Apr 06, 2009

    Look if you are having a problem with this company it would be best for you to get in contact with your states Attorney General. This company kept calling me under all kinds of phone numbers but when I would call them back minutes later the phone was disconnected or not in service. So like many of you I had to go digging and searching because they continued to call my number and before I could say do not call me...they would hang up the phone and we would start the process all over again. So after I read posts under the reverse number look up and saw there were current employees pretending their company was legitimate I contacted the attorney general for my state provided them with all the info that I had found on the company and received a letter from US Fidelis stating they will be removing my number from their call lists due to the letter they have received from the Attorney General's office. Used your public servants that is what they are they for-to protect you the consumer from unscrupulous characters such as Fidelis. I have used that office some years ago and as long as you have your supporting documentation then you have the law on your side.

    0 Votes
  • Bm
    b more careful Apr 08, 2009

    my dumb ### went and bought a warranty from them, a day later i talked to my father in law and was told to cancell. when i called to cancell the guy asked me y? i said i just don't want it. he gave me 2 options to pick from stating why i wanted to cancell and i still said that i didn't want it then he says u do u not want warranty coverage on your care? do you want tp pay full price for repairs. he was not hearing me and i wanted to curse his ### out. sorry guys but i'm mad as hell. they have a down payment of 200 dollars. it's ok cause i'm cancelling my card. but how do i get my money back??? never again will i make such a stupid mistake.

    0 Votes
  • Ju
    just so you know Apr 10, 2009

    I just called today, and not only the salesperson was as pushy as one could get, they told me after 20 minutes they can't insure me. if this is the way they 'play' people they are definetely a SCAM. So, people beware. Hopefully that lawsuit they're in will bring them down.

    0 Votes
  • Go
    gotoyota Apr 11, 2009

    It looks to me like this outfit is far from legit and that's too bad because I'm a NASCAR fanatic and we don't need negative publicity like this. I respect Rusty a lot and hate for him to pick losers for's already hard to get sponsers these days. But I have a better idea. Buy Toyota and you won't need extended warranty! I have a 1990 Corolla and a 1998 Camry between them 880, 000 KMS...that's 546, 000 American. I haven't spent as much on these two cars for repairs in twenty years as you guys are being quoted for warranty on one car. In 34 years of owning Toyotas, I haven't once made a warranty claim. I'm well aware this isn't the experience of everyone that owns Toyota but just look at who's running to the taxpayers for handouts and I think one gets a clue as to who is doing it right.

    0 Votes

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