Upstart Loan Operations review: Partial refund of the origination fee

My loan started 7/5/18 with Cross River Bank loan repayment for loan L185534 was paid off 2/1/22 within months of origination, I am being told that I may be entitled to a partial refund of the origination fee. This refund will be credited to my bank account in the month following your payoff date emails have been coming since 02/08/2022 but I still have not received it.

I have all the communications they have sent me stating this.