Unisamylife email account impossible to access

B Review updated:

I cannot access my MyLife email account. The system indicates that I have already 'claimed' my email account but I have never done so. I do not know the password or the secret answer.

I have contacted the Microsoft LIve helpdesk to send me a new password. This password can only be emailed to the MyLife address which I cannot access.

Microsoft has advised that I be in contact with the Unisa Mylife helpdesk to send me a password. I have emailed the Unisa MyLife helpdesk twice already but no response has been forthcoming.

I urgently need this matter resolved. At present there is no way of communicating with the University. They phones are unanswered and Unisa Parow couldn't assist either, after I sat in the Information queue for over an hour.


  • Ph
    Philangezwi Feb 27, 2011

    It not easy to create the mylife account I have been trying for the past 40 days

    3 Votes
  • Nk
    nkopane Jun 04, 2011

    I cannot access my Mylife emal account.The system indicates that I have already claimed my email account.I do not know the password or the secret answer.

    0 Votes
  • Mm
    mmeli mbatha May 06, 2012

    i lost mylife password, please help me to get it

    0 Votes
  • Za
    zatec Jun 20, 2012

    i want to log on to my life, my password is no longer working this system of email is messing me around because its not easy to get a lost password and when u call or email help desk no answer, now all my results is outstanding.unisa sucks big time.

    0 Votes
  • An
    anna poto Jul 30, 2012

    icannot access my acount, i forgot my password and never used unisa on line for any of my correspondence, the system says i must start afresh to join mylife, but when i start it says the acount for the student number has already been claimed but not activated, ihave tried several times in vain, icannot access my study materials and the assignment dates are due.anna.32236786

    0 Votes
  • An
    andoooo Aug 06, 2012

    i also forgot mylife password...please help

    0 Votes
  • Li
    Lingani phambuka Sep 02, 2012

    I lost mylife account password the student number is 51555441

    0 Votes
  • Pr
    Precie Jan 21, 2013

    I have the same problem...student no 42403359 PLEASE HELP

    0 Votes
  • Fr
    Francis Odhiambo Owino May 21, 2014

    Hello, My name is Francis O. Owino. My student number is 39439305. I have been trying to access mylife email account without any success. I have used my password with no breakthrough. Kindly assist.

    0 Votes
  • Jo
    Josephine Nokane Jul 30, 2014

    Hii my name is Josephine Nokane, My student number is
    43310028. I cant access my life email account, kindly assit me.

    -1 Votes
  • Se
    serokaCKH Feb 01, 2015

    Hello am Comfort Seroka, my student number is 57281246 and am failling to sett up my life student account... please assist me aswell !!!

    0 Votes
  • Mo
    MOKETE Feb 05, 2015


    0 Votes
  • No
    nomusa innocentia mgwaba Feb 10, 2015

    my student number is 39550370 I cant access my life account and its a pity cause 1st bpt assignment is due this week

    0 Votes
  • Pr
    Prisca Boya Jan 07, 2016

    I am quite sure that myLife unisa email was created to simplify things for us, but oh no it's doing the exact opposite. I've been trying to log in since last year, requested new passwords and I still can't login. this is so bad please help I need to get started already

    -1 Votes
  • Re
    Reviewer41729 Mar 01, 2016

    May you please assist. I applied for PGCE in November last year to study in first semester 2016. My application status is still saying "Application pending decision". I submitted all the necessary documents but up to now no response.The registration due date is 4 March 2016.

    0 Votes
  • Li
    litiyar Mar 02, 2016

    Yesterday (1March) I received an email offer to study from UNISA but cannot access my student portal account as I am failing to login to accept the offer. I even got a response saying my student number 59131381 does not exist. I have sent several emails to several UNISA address but no one has responded. What do I do now because registration ends this Friday 4th of March

    0 Votes
  • Ph
    Phalatsane Mar 22, 2016

    Hi my name is Harold Phetoe and student no is 37956191, i tried to access my life email account, and the other thing i receive a message stating that an email of confirmation letter has been sent for teaching practice placement, but never got the email, please kindly assist me.

    0 Votes
  • Fr
    frustrated UNISA student Jan 13, 2017

    i registered for UNISA a week ago. I tried to sign in with the MyLife email I received, but Office 365 is telling me that it doesn't recognise my user ID or password. I signed in once, and now I can't.

    -3 Votes
  • An
    Angela Sefaamela Jan 17, 2017

    I have registered with Unisa two days ago and I have been trying to login without luck. This is frustrating .

    -5 Votes
  • Fa
    Fathima Noormahomed Feb 20, 2017

    Dear sir/madam My name is Fathima Noormahomed and my student number is 45938644 I have tried to access the myunisa website in order to register for the first semester 2017 from the day registration opened 3rd January 2017, but to no avail, it would not allow me access. I then went to the Unisa campus in Durban and tried to follow the never ending queue, which went round the building, block and down the street in the hot scorching sun, early morning till late afternoon until the unisa officials would come out and tell us that they had reached their count for the day and come back the next day .All the other students had the same complaint.The site refused to allow me access until the 28th of January 2017 I tried on my nieces computer not mine and it allowed me to register, but only had an option for the second semester. After failing to have an answer to numerous emails and phone calls I decided to register instead of missing the registration closing date and try to go in again to the Unisa campus and try to change the semester, but incurred the same problem. I had done my payment before the closing date.Getting into the Unisa campus was impossible.The students were having loud huge demonstrations and protests out of frustration . They were threatening to burn down the Unisa building.This matter was reported in the local newspapers, and we were informed that the Unisa officials were on a slow go wage increase protest .I'm so disappointed to say that after making so much of an effort, I am not registered and have missed out on a whole semester.I have registered for tuition for my modules, paid for them, attending them and am not registered for the modules and exam. After sending numerous emails to people begging for help, receiving no response, I receive a welcome message from some professor, who is in no way sympathetic to plight and actually insults my intelligence to state that i could not register myself and made someone else do it for me.I feel so cheated and unjust because this is so unfair. The bad part is that i am not the only student to have suffered this fate and no one seems to care

    0 Votes
  • Sl
    Slindile Mar 01, 2017

    Good day, my name is Slindile student number 37431692, I can't access my life email account. An error message says " something went wrong, refresh the page". Please help, thank you

    0 Votes
  • Fo
    Fortran Mar 12, 2017

    @Slindile Hi did you get any help. I have a similar issue?

    0 Votes
  • Mi
    mitchell gates Mar 09, 2017

    please help...been trying to access my email account...WHY IS IT SO DIFFICULT...my student number 61844527

    0 Votes
  • Ne
    Nelisiwe Makhubela Feb 05, 2018

    I am having aproblem with mylifeunisa account I cant;t access it because of the password they keep on telling me that it is wrong and I request the other password but yhey say a same thing it is wrong I'm been told to call my admni but also I cant;t find the contact of my admni I try to call unisa but the phone is not answered please help me

    0 Votes
  • Je
    Jennifer Nel Mar 20, 2018

    Guys, I had the same problem when trying to log in. "Something went wrong" or "That Microsoft account doesn't exist". I knew this meant something was wrong with my account on UNISA's side, because I had correctly followed the steps of claiming my mylife account. I e-mailed a few times, with no response and eventually phoned them on +27124293111 (option 6). They picked up the phone! The issue was that my account was not licensed. They just need to fix this on their side and you're good to go. Hope this helps (but you need to phone them).

    0 Votes

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