Menu
Login
Ultra Solar send out their Area Agent: Benjamin Pools & Heating on the 17 Oct 2023 to complete 3x quotes they have given me for Solar, revamp of swimming pool (fiber) and paving around the swimming pool. The swimming pool was done twice because the fiber was not smooth and the job was not according to standard - after I have complaint about it Gerald from Ultra Solar came out and agreed that it was not done correctly. Agent Benjamin re done the swimming pool. Until now the swimming pool paving is still not done correctly, the cement grout is still cracking in between the paving stones.
It looks like the cement was finished and they used just a little to mix with the sand to grout in between - as some of it is done correctly.
The paving workmanship is not up to standard and I am very disappointed - now after 4 weeks they still come to patch it up here and there but the whole paving job is over all looking uneven. 6 months warranty on the paving is on the job as per their Quote.
Every week they are coming to "Fix" it but it is still not fixed. They put me under emotional stress, I must take off from work or arrange with someone to be present when they come to my premises.
I wanted to upgrade my swimming pool, paving together with the solar to increase the value of my property but after four weeks the paving is still a issue.
Claimed loss: I have already paid them 80% R12 800 of the job and they are battling to get the paving job correct to be able to receive the 20% outstanding payment R4400.
Desired outcome: I would like Ultra Solar's Area Agent: Benjamin Pools & Heating to refund me the 80% payment of R12 800 towards the paving and I will get professional people to do the paving properly.
