UltaMovers review: Moving services

I used UltaMovers (Optimas Movers LLC) for my move on October 1, 2026. A month later, I still do not have the brand-new Marshall Stanmore III speaker that was in their crew's custody on move day. It was still in its original unopened box — one standalone item, not packed in with anything else — and it has never been returned or accounted for, despite weeks of calls and texts from me asking for a solution. My sectional was assembled wrong and had to be completely rebuilt. Furniture was damaged, and nobody told me — I found it myself and sent the company photos. Instead of a solution, I got a process. I got promises of next steps — and in a month, not one response from Vincent Castell that included an actual remedy. And when I finally told their representative, Vincent Castell, that I would be filing a BBB complaint and writing reviews, he called me on a Saturday, angry, to lecture me about my rights as a consumer — one week after he had told me he is not in the office on weekends and put my call off to a Monday. Using my rights as a consumer is not something to be lectured or criticized about. His obligation as a business was to make this right. The call was threatening, demeaning, and belittling — and I told him so in a text minutes after it. When he told me all calls are recorded, I said I hope they are — and asked if he has the recording of him promising me a 30-day process. I am a customer with a simple request: a solution and a remedy. Return my speaker or pay for it, and answer for the damage. A month of chances was not enough for this company to do either. Vincent Castell brought this review on himself: a month of asking never produced one response with a remedy in it. I did not want to write this review. I held off for weeks because I wanted a solution, not a fight — it was the angry phone call that left me no choice. Vincent Castell is a [censored] artist, and in my experience this company runs a scam: they take your money, your property goes on their truck and never comes back, and when you ask about it, you get yelled at. Do not let them move you. I do not recommend them.