The complaint has been investigated and
resolved to the customer's satisfactionResolved UK Fixings Direct / East Coast Fasteners — BAD Customer service
resolved to the customer's satisfaction
I bought an industrial power tool from UK Fixings Direct in January 2012. There were a number a flaws and faults with the machine, so I asked UK Fixings Direct to collect the machine and give me a refund. I was instantly accused, by a Mr Nick Grimmer at UK Fixings Direct, of being a "con man". He did not even bother to read a detailed letter that I had wrote, detailing the faults with my machine in some detail. He accused me of "using the machine for a big job, with the intention of returning it afterwards". To rub salt into my wounds, he then asked me "if I was drunk" when I was speaking to him on the phone. This is my worst ever experience as a consumer, by a long, long way! Buy from this company at your peril. I wouldn't wish my experience on my worst enemy!