Tymebank review: I want my r5000 back

I have taken out a TymeBank Card at Pick & Pay. Supposedly to be very safe and your money is safe if you are using it as a savings account.
Saturday morning on the 27th of November 2021, I have made a payment from FNB account to my tymebank acc, received a sms stating its in the tymebank acc. Yesterday on the 30th of November, I wanted to use my money in tymebank acc, and all my money was drawn out. Accorsing to the call centre, round about 3pm my money was drawn out of my tymebank acc!
They cant even tell me where or what place my money was drawn from my acc! I AM VIVID FROM ANGER!
PLEASE HELP ME GET MY R5000 BACK!