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TSSA Customer Service Phone, Email, Contacts

TSSA
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tssa.org.uk
tssa.org.uk

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2.3 3 Reviews

TSSA Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with TSSA, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TSSA reviews & complaints 3

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1:27 pm EDT
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TSSA Operating engineer renewal

2023 - Fees increase every year on May 1st, but they decided to send invoices with the new amount for renewals before the increase date.
No one in customer service can/will help. Keep getting told different stories by different people. Could take 3-4 days, could take 7-10. Now they say up to 17 days to escalate.
Last year (2022), they double booked me for an exam, despite their assurances that is impossible. Took two months to resolve, and only got a credit on my account. Took another 3 weeks to actually apply the credit to my license renewal. Afterward, I received an invoice saying my account was delinquent, as the old invoice for the 2nd exam was never deleted. Took another month to resolve.
Completely unprofessional staff, once they are flustered and proven wrong, you are put on hold, then the call "disconnects."

Desired outcome: 1. My invoice price adjusted.2. Apology for wasting my time.3. Assurances this will not happen again. (yeah, right!)

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8:40 am EDT

TSSA Ignoring my requests for help after being a member for over 10 years

I am utterly disgusted by this company! They are meant to be there to help in the event of problem at my place of work. I have paid in thousands to them over the years in membership fees and yet when I have a contract change at my place of work and I ask for advice I have been totally ignored.
I have phoned the help desk 5 times and got an answer machine and I have emailed copies of my changed contract proposals over 3 times in the last 10 days and have not even received an acknowledgement.
I cancelled my membership yesterday because I refuse to pay them a penny more but it does not resolve the fact that that no one has even bothered to acknowledge I need advice and help. I am at a loss as to what to do and what to make sure no one else joins this organisation in the misguided belief they will be there to help you if you need them.

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12:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TSSA - Bogus service over billing

These crooks have been over billing for bogus inspections for years. There is no accountability whatsoever with TSSA. It is quasi-government and they hide behind telephones & policy. Deaths have resulted from failed TSSA work resulting in explosions in Toronto. This failure of a control agency ought to be closed and replaced with a functioning, accountable agency. If you feel the same way please get vocal.

Read full review of TSSA and 17 comments

Is TSSA legit?

Our verdict: Complaints Board's thorough examination reveals TSSA as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, TSSA stands out for its commitment to quality and security. Clients considering TSSA should delve into its customer service record to gauge compatibility with their expectations.

TSSA earns 96% level of Trustworthiness

Perfect Trust Endorsement: TSSA achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Tssa.org.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tssa.org.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tssa.org.uk you are considering visiting, which is associated with TSSA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Tssa.org.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tssa.org.uk may offer a niche product or service that is only of interest to a smaller audience.
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Contact TSSA customer service

Phone number

+44 207 387 2101

Website

tssa.org.uk

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