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i bought a product from the web from viv3 labs.i thought i was signing for a free 15 day trial but was stung and the only pounds i lost was from my credit card. after signing up i tried to cancel and all lines of communication were dead.on the 27th July i was billed £149.02. on the 13th of aug i recieved 2 further tubs of pills but this time there was a name trading planet ltd, and a phone number. when i rang i was greeted by a woman who could speak next to no english but this soon improved when she could see i was not hanging up.she cancelled my order but said no refund.it is a risk free trial and if you do not wish tocontinue with the trial you must phone within 15 days, your out and get to keep the product, if you do not phone you will be billed for the tablets you have recieved as part of the 15 day trial, work that one out. and i could not get through because they are a busy call centre and i should of kept trying says her that can hardly speak english but ended up with an acsent of someones hailing from the midlands. this company are using the terms and condition to hide this scam in, so the best thing to do is do not buy at all. boycot the firm al together.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi guys I google there address and got there emails hope they still work
hostmaster@viveraglobal.com,
clay.douglass@localbillinglimited.com,
mitch.platt@localbillinglimited.com,
claydouglass@gmail.com
I'm also going to send them emails, I phoned the no on the invoice for the last 4 days with no luck. I'll post a comment if I get reply back from them. Good luck all. I also had to cancel my credit card. The sad thing is the first time I use my credit card online it's for scamer.
I have just discovered that i have been the victim of this scam today. Signed up for the free introductory trial, the money (postage only) was duly debited to my credit card. The shipping date was 7th August and I received the trial supply about a week or so later. Today the bank confirmed for me that the missing $292 from my account has been taken in this scam - leaving me without sufficient funds for rent etc.
No mention was ever made of the cost of these supplies or notification given if and when a charge would be made. I shall attempt to follow this up but as I live in Australian this could be a costly business.
I also fell into the trap of receiving a second supply of both Life Cleanse and Acacia Berry costing me over $160.00 AUD. This second package of supplements took me by surprise as I hadn't even started the trial bottles that I did order. I then noticed that they had already billed me for the second lot which I had not wanted. I agree I was not aware of the 15 day trial policy and I certainly didn't know that the next bottles were going to cost me $82.95 each. If they were some kind of wonder drug, maybe, but unfortunately I feel I have done my doe!
I only got the two free sample bottles and they have debited over £222.39 out of my credit account, i also tried to ring but they cut me off everytime i said i wanted to cancel finally well after the 15 days time line i got an answer, too little too late, i am fighting it all the way,
I placed an order too totally unaware that this is a scam. I read the terms well and knew that I could cancel within 14 days. But as soon as the order was placed, I received a call from my credit card company stating that I was charged in $$. Now, that was foreign currency to me! The invoice that I received after the order was placed showed a charge of just 3.95 Indian Rupees (I am based in India) that is not even $1. Now this was News! Delivery of 3 to 5 days anywhere in India? Huh! I am yet to receive it. Someone ought to teach them a lesson. This is absolutely ridiculous! Is there any email Id where these guys can be contacted?
I dont know, my email bounced back. I will have to confess to my hubby and cancel my credit card.
Hey I thing Trading Planet LTd are the same people as viv3Labs...I went on the trading web site after being rip off by viv3Labs and they are using the same pictures as viv3Labs...please people be very careful as they are there only to rip you of for as much money as they can possible can...be very careful..I had to cancel my credit card as they wanted to keep taking..as much as they could...for a free sample it costed me almost 165.00 before I cancelled...take care because they are out to rip everyone of...they will not return my money...
I agree with what has been said above, they don't give enough information when you first buy the trail. They should clearly state that if you dont ring this number... then you will be billed monthly for these products until you contact them cancelling. I have been stung for nearly £ 150.00 and i really am not happy. Thankfully another poster on here gave a number to phone in the UK, i phoned these and they have cancelled my accounts i had with them. Unfortunately they have said because of their terms and conditions they cannot offer me a refund of the £ 150.00. The phone number which i used was [protected]. I strongly recommend that people avoid this company as you will only be out of pocket like alot of others if u don't.
what do we do now?
This is ###!
This is ridiculous...!
Hi, I did exactly the same yesterday and then read what everyone had said. I've sent an email telling them to cancel the order and not to debit from the account, but to be on the safe side, I've also cancelled my mastercard debit card with my bank and they are reissuing me another card with a different no. They have said that if anything comes off the account after then to contact them and they will then commence action as it is an unathorised transaction.
Michelle
exactly same as the rest of you, I fell for the free trail and returned from holiday yesterday to find 2 envelopes and a bill for £160, am gutted, the robbing mo fo's, but will try to ring in morning and see if I get any joy. although am not gonna hold my breathe after reading all these comments
I have been sent three bottles of the stuff...all claiming it was a free trial & I would only be paying for shipping. These dogs have taken $450 out of my bank account! Phone numbers disconnected & bogas Email!
Recieved 2 lots of tablets that I didn't ask today.when I phoned to complain was told that I would receive an e-mail within 5 working days with details of my refund (£74.51p x 2) and details of how to return the unwanted tablets. Wasn't convinced by her attitude and she kept stalling when I asked her for an assurance that I would receive a full refund. I also told her that it was decietful the way the conducted there business and she put the phone down. I immediately contacted my CC Company to find out if they had taken the money from it and this was confirmed. When I told them of my suspicions they told me to wait for 5 days to see if the e-mail comes and if not put everything in writing. I'm not going to hold my breath after reading all these e-mails but I won't be beaten by fraudsters and will take it all the way to make sure they are put out of business.
I too just purchased 10 minutes ago and cannot find a number that works to contact and cancel before they even send it out. I dont know what to do to try and avoid anything happening, Please help, any number or information is appreciated.
Linda
Vivien, I'm trying to contact these people, with no luck! Could you please let me know the phone # of Trading Planet that you were able to get through to? Thanks, Lesley
I just got done also and am onto my bank now.. They are checking them for fraud.. I definitly didn't ask for anything else to be sent and checked everything I clicked.. Does anyone have a email?
Same as that! Bank can't do anything but worth getting them to make a note as after you've cancelled in writing (emails bounce back) they will try to get money back if you keep copies. Trading Standards say very new company, this month. Here is the proper address (today anyway!) to write to: Ordman House, 31 Arden Close, Bradley Stoke, Bristol, BS32 8AX. Good luck everyone.
Hi thank goodness I googled Trading Planet or I would have never known. I just received the tablets this morning. Has anyone contact Life Cleanse themselves to tell them about it? Thanx
has anyone actually reiceved any money back! Waht a scam i couldnt belive it when got the tabs this morning do they send more or just the next months does anyone know? Only wanted the months trail, better not tell hubby he'll go mad.
I agree with all that has been said, I fell for the free trial thing and low and behold to day received my next months supply which I didn't want and am out of pocket over $140.00. Does any one know the email address of these low lifes.. I have since contacted my bank and told them that under no circumstances allow any money be debited from my account to these shysters. I will be returning todays delivery with a note that would suggest they use them as suppositories..
happened to me to has anyone got their money back i had to cancel my card and all sorts
i reseved your ###in prodact when i didn`t order them.now i`m waiting for my money .you have to send me my money back or you gonna have big trouble...do you hear me and im gonna make a bad name of all your prodacts.
What a rip off. I'm contacting my Bank to make sure no more money is taken. We need to get it out there in You tube or whatever people talk to these days about the false advertising.
Bev
just like the above... recieved tablets in the post today that i wasn't expecting! i'm sure i selected a field that said no to extra tablets! then to find in the envelope an invoice for 82.95. but like others i have to wait for an email from the support team to see if they are able to refund. they cannot be contacted by phone ! what a joke !
Charged 82.95 x2 for something I didn't order, just a scam, and it don't work anyway.
This is a scam and I will follow up... when you phone you get the standard scam answer. She will forward the complaint for review. ? This productgave me stomach upsets They have taken the money from my card because they say that the small print demands that you cancelwithin fourteen days... the triel you pay P and P for lasts a month. You dont see the scam. They have charged me two lots of 82.95.
My complaint is exactly the same as above and when i have tried to ring the number provided on the invoice it just rings out!, i am totaly appauled to say the least as this was just a one months trial NO subscription.
they've done me too I asked for the free sample made me very ill cannot get through on their numbers and e-mail doesn't work £82.95 i do not have
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