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Total Life Changes (TLC) Customer Service Phone, Email, Contacts

Total Life Changes (TLC)
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1.0 4 Complaints
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Total Life Changes (TLC) Complaints 4

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R
5:20 pm EST

Total Life Changes (TLC) The shipping department and management

My down lines purchace two multi packs and had problems getting them weve recieve one already but now they claim that they sent it and it was recieved but it wasnt i strongly believe that there is some kinda thing going on with the workers in the shipping department besides that because i ask about it many times they have since closed my account without any warning ...how can a company have problems with people money and dont even care about people in their company ...because of that all the persons that came under me has withdrawn their interest in this company

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R
1:45 pm EDT

Total Life Changes (TLC) Charged double for a single order and cant get a response from customer service

I submitted an order using my AMEX card on 8/30/15 for $45.62 and tlc charged me twice. When my rep called they denied it. I have not been able to reach customer service by phone, they just keep you on hold until you give up. I sent an email and they said that i want a refund i should refuse to receive the product When it comes. I explained too them that that's not the point, they charged me twice and need to return my funds. No reply. I'm going report them to the BBB, someone should shut them down. Also noticed that the email is half in Russian, that would explain why customer service doesn't exist, they don't follow USA consumer rules.

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7:43 pm EST

Total Life Changes (TLC) No product received

On February 3rd I placed an order for IASO tea from total life changes. The tea is a weight loss tea that is about $40.00 a pack. I ordered 2. The total for my order was $85.57. The money was removed from my account immediately. Now, before you are able to place your order, you must contact a rep and they have to give you their rep number in order for you to even get on the site. I found my rep online and she posted her rep number on FB. Once the order was placed I waited and didn't hear anything from the company, not even a thank you for your order auto response email. After about 5 days with no word from this company I decided to call. The phone lines are constantly busy. I called for 4 days before I finally got a rep on the phone. Jessica (tlc rep) tells me that they are very busy and that I have to wait 10-14 days for my order to be processed. in the mean time I call the rep that I got the number from and her phone goes straight to voicemail. Automatic red flag. I had a feeling that I wasn't going to see my product or my money. I then sent email after email requesting a refund. At that point I received auto response messages that my email would be responded to. Finally I got a response saying that my refund would be processed in 5-7 days. I am still waiting. I have no product, no money and no way to contact these people. Stay away from this company. You will lose your money and be extremely frustrated trying to deal with them.

Read full review of Total Life Changes (TLC) and 11 comments
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Eberer Okeke Ifemegbunam
US
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Oct 21, 2016 4:56 am EDT

please does anyone have an email from the account department or the Risk management team? i need them to re-active my credit card that was blocked for entering that data incorrectly, so that i can continue placing my order. thanks.

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Life changer
CA
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Apr 27, 2016 8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have made 8 orders within the last 3 months got everyone within 7-10 days.

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Jefferson Faudan
US
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Feb 06, 2016 12:27 pm EST

I'm not so sure what everyone is talking about here... i got my tea along with the rest of the people I have that joined the product.
I also got paid by TLC for my referrals and it shows on my TLC and Payoneer account... so? I also used the tea and lost weight wherein i attached the pictures myself... so i'm not sure what's going on will all you guys out there...

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Reviewer36727
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Sep 18, 2015 9:35 am EDT

I bought a multi pack through my up line since 24 th July and no products to date has arrived and my up line is getting his

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Life2015
US
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Aug 10, 2015 3:45 pm EDT

I called the only phone known at this time [protected]. You will wait on hold until a call center representative can assist you. The call center representative sticks to her rehearsed line saying there is no supervisor available or all the supervisor's is in a meeting. No issues will be resolved. They will pass you on to representative to representative hen eventually on hold only to disconnect the line. They sent the wrong product and told me to pay to return it and then they would sent the correct product to me. I did not received the correct product, so with that being said why would I pay for postage for their mistake. All efforts have been made to correct their mistake causing me stress and off track of self commit to make life change for myself. I spoke to Jessica, Mia, Sandra and Cesar. Mia especially is the rudest of them all and likes to hang up as well as Sandra. If you ask for employee ID name or number they will give their last names as "Iaso" and laugh about it, very unprofessional. I have made contact the Michigan Attorney General who gives the company 30-days to correct their problem. If anyone needs this information go to: michigan.gov/ag you can file on-line or print out a complaint form to send it to them. Michigan Attorney General ph [protected] or toll free [protected].

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aaron yarbrough
Atlanta, US
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Jun 02, 2015 1:30 pm EDT

This company is a complete scam! They are always finding a reason not to send your your tea. i ordered 5 packs on April 6, I just received it June 1, that is absolutely ridiculous. they have NO CUSTOMER SERVICE and yet say they are a company in profit. Red flags are all over the place. Also my friend tried the resolution drops and she said it tasted like water, and she even gained weight. stay away from this scam of a companny

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M Duryeax
Philadelphia, US
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May 12, 2015 11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Extremely poor customer service standards. Patterns of IBO's /Distributors not getting paid.
Company cant keep its products consistently in stock...to many products on back order. Leadership in the company slow to make adjustments to growing trends. Leadership in the company fails to accept accountability of mismanagement.

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upset2015
Memphis, US
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Apr 30, 2015 11:27 am EDT

I ordered the iaso tea on April 1, my credit card was charged April 2, I have not heard from the company nor received my order. I have filed a dispute for my money to be returned. My order was 75.45 I am beginning to see this company as a ripoff. It's recruiting members who pay to sell but no products available, especially the popular tea. My suggestion stay away from total life changes until they get a store you can walk into and shop.

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Kermit the frog
Memphis, US
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Apr 25, 2015 3:58 pm EDT

I signed up as a rep and placed an order $42.xx on March 11. My money was immediately taken from my account. For weeks I called...busy signal. They then tried to bill my account for auto ship which it declined. I responded to the decline email asking how they could charge me for a second order when I haven't received the first one yet. I filed a complaint with the BBB. Needless to say I didn't get my order until April 24. The customer service with this company is very poor. No communication to customers at all.

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crystal.w
Cincinnati, US
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Mar 31, 2015 9:11 am EDT

Its so unfortunate how they are able to take peoples hard earned money. I ordered from a rep on fb. I haven't received my refund or product!

Is Total Life Changes (TLC) Legit?

Total Life Changes (TLC) earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Total Life Changes (TLC) to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Total Life Changes (TLC) is known for their high standards and safety. If you're thinking about dealing with Total Life Changes (TLC), it's wise to check how they handle complaints.

We found clear and detailed contact information for Total Life Changes (TLC). The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Total Life Changes (TLC)'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Totallifechanges.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Totallifechanges.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a totallifechanges.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

We looked up Total Life Changes (TLC) and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Totallifechanges.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • We have detected an internal review system on Total Life Changes (TLC)'s website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
ComplaintsBoard
M
8:42 am EDT

Total Life Changes (TLC) Items have never been delivered

I placed an order of some items form TLC Products. These items have never been delivered to me. I came to their office and it was closed. I came in the nearest shop and asked about TLC Products. I was told that this company moved out some time ago. I left without money.

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Overview of Total Life Changes (TLC) complaint handling

Total Life Changes (TLC) reviews first appeared on Complaints Board on Sep 4, 2012. The latest review The shipping department and management was posted on Nov 28, 2015. Total Life Changes (TLC) has an average consumer rating of 1 stars from 4 reviews. Total Life Changes (TLC) has resolved 0 complaints.
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  1. Total Life Changes (TLC) Contacts

  2. Total Life Changes (TLC) phone numbers
    +1 (888) 873-1898
    +1 (888) 873-1898
    Click up if you have successfully reached Total Life Changes (TLC) by calling +1 (888) 873-1898 phone number 0 0 users reported that they have successfully reached Total Life Changes (TLC) by calling +1 (888) 873-1898 phone number Click down if you have unsuccessfully reached Total Life Changes (TLC) by calling +1 (888) 873-1898 phone number 0 0 users reported that they have UNsuccessfully reached Total Life Changes (TLC) by calling +1 (888) 873-1898 phone number
  3. Total Life Changes (TLC) emails
  4. Total Life Changes (TLC) address
    6094 Corporate Dr, Fair Haven, Michigan, 48023, United States
  5. Total Life Changes (TLC) social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Total Life Changes (TLC) Category
Total Life Changes (TLC) is ranked 16 among 59 companies in the Weight Loss category

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