The complaint has been investigated and
resolved to the customer's satisfactionResolved Toronto Truck Driving School — False Advertising
resolved to the customer's satisfaction
Toronto Truck Driving School runs an ad which states, among other things, in class lessons and late model trucks.
I did not receive any in class lessons.
The truck was old with many malfunctions (horn, lights)
They charge you per hour, telling you that each lesson is 45 minutes. The truck was never ready to go when I arrived so I was usually waiting 10-15 minutes for it. At the end of each lesson they will have you sign a sheet that states 1 hour, so you are unwittingly using up 15 minutes of your time. So if you booked for 6 lessons, you are actually getting only 4.5 lessons.
It's complicated how they explain it, but basically they tell you that each lesson you took was a full hour, but you were only paying for 45 minute lessons, so each extra 15 minutes (which was spent waiting for the truck to arrive), is taken off your next lesson.
They, of course, don't explain any of this until you have run out of paid time. That's when they suddenly can speak english again to explain that you have to pay more money. And when you refuse to pay more moneyh, the instructor pretends to be on your side, telling you that you are not ready for the test and maybe you should give them more money...give "them"?
They sold me a study guide, which was actually the answers to the ministry test, I guess this is in place of in class lessons, which I never received. Anyway, I took the study guide with me to the test and it was taken from me by the ministry, it is ILLEGAL. ($20 wasted)
Anyway, the lessons were awful, I failed my test and all the points that I failed on were never even mentioned to me during my lessons, they were a complete surprise to me. If I had forgotten something I would have been ok with that, but I studied everything very well. I was just not given all the information because the instructor was on the phone most of the time. Can you believe that after 6 lessons I didn't even know my instructors name? A miserable man, please stay away from this school, save your money.