Tophatter review: Charge on account

A payment was taken out of my account on nov 2 this year but there is no order number at all. Have tried to contact them exactly 15 times with no response I need help. The only thing I can do is to cancel my card and report fraud which I really dont want to do. I have tried to contact them by phone but there is not any line to reach. I dont know where to go or who to call