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1.0 216 Reviews

Tophatter Complaints Summary

0 Resolved
206 Unresolved
Our verdict: Engaging with Tophatter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Tophatter reviews & complaints 216

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2:35 pm EDT

Tophatter I have not received my order that was paid for on 9/23

I order sweater on 9/23. Have not received. I don't know if this is the number or not but this is what shows on bank statement. [protected]. Total. 10.59. Please text me back asap! Thank you. My phone number is [protected]. My email is full. Thank you! I don't know what else to say. You should answer any questions. You have been paid so give me an answer. I am not trying to write a book! I don't know of company. I thought top chatter was the company. Pleas forward this. Bad business!

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Update by Gloria Matney
Oct 03, 2019 2:44 pm EDT

Sorry. Languish on bank statement.

Update by Gloria Matney
Oct 03, 2019 2:42 pm EDT

Sorry. Ordered on 9/16 not 9/23. Also on bank statement besides your number was this languish.. Total 10.59

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juan matos
, US
Dec 05, 2019 10:36 am EST

orden #[protected], #[protected], #[protected], adres 202 bloomfield av, Newark, nj 07104 dhe orden no recib plase ay ni may mone bad call me 973.8610758, att; juan matos

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P
12:25 pm EDT

Tophatter Delivery was to arrive 16th sept. Today 18 no product yet!

Women s v neck cotton / polyester t shirt floral black s

Size: xxl, color: yellow
Delivered
Delivered on: september 17, 2019
Sold by bebpiloo
Item price: $5
Shipping: $8
Tax: $0
Total: $13
Paid on august 30, 2019 — paid with mastercard ending in 5074.
How is this item?
Shipping address verified

Susan weiss
7617 praver drive east
Jacksonville, fl 32217
Usa

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7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter ipad

My name is bobby, I want to say I am really upset! I want to face time with my girl friend laura! I have a foot fetish and want to see her socks! And her beautiful face!

I want my ipad now! It said it would be here in 3-5 days & havent received it! Want it now!

Call me right now! Before I have to close the door!

(four, eight. 0) four, four, o _ sever, three, one, five

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12:21 pm EDT

Tophatter Airpods

I bought these AirPods on June 11, 2019 and it says the expected delivery date was June 16 and they're not here they're not even shipped yet it says that y'all sent a warning there send them and I paid for these so I want them so I'm just wondering when are they going to send just wondering because if it does not get sent I'm going to get someone involved and refund it and delete this app so please send it

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R
12:59 pm EDT

Tophatter As a whole

out of 9 orders I recieved 2. The shipping is either late or it never comes. There is no way to contact sellers, you have no customer support number to recieve live help, yet you advertise one. You are also not a registered buisness listed with the secretary of state of North Carolina and are therefore doing buisness here illegally. At this time, after several other customers have come foreward with the same issues, I will be acting as a private attourney general and seeking injunctive relief to shut down tophatter unless it can change and become an honest and ethical buisness. With the customer service and all other things it advertises becoming a reality. At this time I request the contact info of your agent in NC if you have one so legal notice and service of summons may be issued. You can send the requested information to [protected]@aol.com.
Have a nice day

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11:05 am EDT

Tophatter Purse that I purchased

on april 12, 2019 I bid on a purse, and I won. well, when I received it, it was full of water. I haven't used it and would like to return it. I have tried several times to resolve this issue through the web account online. but, I have never heard back from your customer support, that is why I'm weriting to you this way. please advise me on what i should be doing now.

Sincerely,
Dusty Hall
[protected]
email: [protected]@gmail.com

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2:34 pm EDT
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Tophatter Order# [protected] (1) $5.00 1934 bill

I ordered $5.00 bill 1934 when it went into payment it added a $5.00 1953 bill that i did not order and i want it removed and my money returned. I enjoy ordering but do no enjoy this sort of thing (addition placed on my order) the name said Sold by Claudia & Steve Kepplinger and i believe i got something from them before. Please hehp me fix this. Veronica Patterson.

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2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter They won't allow me to leave a review

I decided to give this co. A try because it's fun bidding, and even though I had 3 bad experiences, decided to pay attention to the remarks about items before bidding. Nine winning bids later, i'm pretty upset that every item was not as pictured at all! I even complained to the co... They messaged back and told me if they get to many complaints that's the sellers are reprimanded and not allowed on their site. I'm wondering how many complaints it takes? Here is my latest issue: because I complained as well as left at least three bad reviews on items. They have blocked me from leaving a review (leaving me a message pop up, telling me to check my connection). It's obvious they are not letting all the bad reviews posted. To all that read this, fair warning, they are selling junk that you can buy at a dollar store. I'm thinking they blow the photos up on the jewelry (6 rings later), nothing like pictured, much smaller, especially the bands. One ring I got was said to be man or women's, with a wide band... When I got it lol, trust me no man would wear this! Looks like a pinky ring, so thin and can hardly see the stone. Clothes are a real joke! I'm very amazed this co. Is getting away with this, and i'm guessing there is a lot of bidding junkies... I was one, but think I will stick with ebay for that. Any problems with ebay sellers are taken care of and i've never been banned from leaving a review.

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S
2:40 am EDT

Tophatter A car mirror with video cam

Said it was undeliverable, I have no tracking no. Would like one now. My name is suanne telles, 27 d chapel st., newport ri, 02840. [protected] would like to trace and check with post office. Your co is sub quality, especially with paperwork. Is this because of your communist partners. Now im getting very angry you people suck, I dont have enough words. You took my money right out of my account then you treat customers like [censored]. Dont have common decency to have a human being in your organization. I will never deal with china this way.

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5:35 pm EDT

Tophatter 7 inch hdmi allwinner a33 tablet pc quad core wifi dual camera 512mb ram 8gb rom

I received the above item after about 19 days. All was there as shown. The instruction booklet was in very poor English and the writing was so small that the reading could barely be understood. I used a magnifying glass and still could not understand most of the writing, which was needed to operate the IPad. I have not been able to get the Ipad function able, because I can't read the instructions.
I tried to contact Tophatter "contact us" to complain and get instructions of how to return this item without success. My final resort was to show my frustration here, in hopes that something can be done by Tophatter, to stand behind their obligation
as they state to return this POOR ITEM within 30 days ( it has been only two days now).and get my $58 refund.
My order # is [protected]
My tel No is [protected]
My email address is [protected]@aol.com
I would appreciate a response.
William Wagenbrenner

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5:29 pm EDT

Tophatter Order #84146319

I ordered this for my wife and some how the choice of buy one get one for $14 was selected and was not wanted! However their was no way for me to go on order and edit! So I was charged $14 extra dollars which I would love for you to fix and put back on to my card! Asap! This is absolutely ridiculous you want the sales but then have noone around to fix this junk

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1:08 am EDT

Tophatter Return instruction for order #81763037

I asked to return car dvr lcd dash camera but I was advised by my post office that the charge would be $a20. As this is almost the cost of the camera I have decided to buy a car adaptor so I will be keeping the camera. I am pleased with camera as it covers a large area and is quite clear.
Thank you for your help. Sorry to have had a complaint
Roderick blake

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J
6:11 pm EDT

Tophatter cbd oil price $16.00

When I go to the item to buy I deal with paypal and it tells me it cannot finall=ize ythe order because it is a duplicate order. Please advise via email [protected]@yahoo.com. Tophatter keeps telling me to pay for order. This is to let you know that paypal will not pay for order because of some duplication of that order for the cbd oil for $16.00. I would like toget this item if possible. I just do not know what else to do. Please advise on this problem. Thank you or your time.

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M
5:22 am EST

Tophatter Did not receive all my order

I ordered two rings one size 8 and one size 9. the tracking number is [protected]. I ordered it dec 10th.Its says its still in China. I want my rings. I can't believe the trouble I am having. I have ordered from top hatter before and no problem. Noone seems to know why my order is being held and not transporting to me. I want my rings. So please help me, cause these rings were a Christmas gift.
My name is Marlene Corey phone number [protected]. Please give me more info and ehy my rings aren't being sent forward.

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J
12:32 pm EDT

Tophatter Its taking forever to get the things I bought

I bought a ear ring sept 25 and it said it would be here oct 13 it is now the 17th then I bought a set of watches on sept 30 and said it would be here today and ive already ot my mail today both tracking numbers are
ear ring LY770384902CN
watches LY794923941CN
im not looking for a refund, return, or a repair I just wanna know where my things are that I bought

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S
1:29 pm EDT

Tophatter Delivery time from yanwen, china

I have several items I ordered that are coming from Yanwen, China. One in particular I ordered on 8/18, it was shipped 8/19 and tracking shows it arrived at destination country on 8/23. Nothing else after that. 17 days later still no other tracking. What is happing now, why does it take so long after it reaches the USA. I have 4 or 5 other items also from Yanwen, just sitting somewhere in the us. Can you explain to me what is going on.. None of the other items I have ordered that came from other parts of China have had this problem, all of the other deliveries have been in a reasonable time frame. I am frustrated.

I don't want refund, I just want to know what is going on.

the order # is [protected].

Sheryl Banks, [protected]@aol.com is my email address

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thepapa
, US
Oct 15, 2018 3:23 pm EDT

Do you show an order for a RC Quadcopter that was delivered in late September from China that was put in from Tophatter?

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thepapa
, US
Oct 15, 2018 2:49 pm EDT

Do you have any order for a RC QUADCHOPTER delivered in late September from China?

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P
11:17 pm EDT

Tophatter Woman's art deco sapphire ring

This is a sapphire art deco filigree ring order #[protected] sold by penny one as a genuine 925 sterling silver ring, the 925 stamp is poorly done I originally gave this item a five star rating, but I am really disappointed in this item and the seller. I wore this ring for about three months only to have the silver color to wear off on the shank, I purchased this ring believing it to be sterling silver as advertised.

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Donna Jean Ross
, US
Dec 15, 2018 1:36 pm EST

I also ordered a Sapphire earrings.Supposed to have been delivered yesterday .December the 9

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P
6:20 pm EDT

Tophatter A few items instructions, notification of soon pay.

Okay, first of all I would like to start with the item I bid on today! It is some silver notes one dollar bills and my debit card is is experiencing an unknown issue and the bank is planning on over nighting a new one due to there technology glitch or something to that effect which has the card being unexcepted. So o may get is tomorrow hopefully, if not 100% Monday or Tuesday! I didn't know of this st the time of my bid. I am truly sorry for this inconvenience for all of us and want to assure I am paying 100% no doubt. When it does I pay until then my account is very inconveniently frozen until further verification and the weekend hours and such may delay all this until mon-tip. Now the two walking liberty, "authentic and real, "the seller said I didn't get it there on time alloted and rude. I got this package just before the 30 day and impossible to get it there as such. I am talking to my lawyers, " SIMON LAW OFFICES, " and they are the best in my state with a 95% success rate." Big boy team of three attorneys are standing behind me if I done be properly compensated and the seller banned. Those coins are intentionally marketed and described as real US coinage of US mint legal currency. This puts the issue to the seller selling counterfeit and participation of highly illegal federal felony statute and 200% will be an investigation possibly affecting tophatter itself for harboring and abiding felony counterfeit smuggling rings. This is a prison sentence of a minimum of 25 years hard time in a Supermax federal penitentiary. I am tired of being ripped off and played as a fool my online scam artists and tophatter amongst other onile stores allowing this. There should be a full check on this before allowing criminals to showcase there bogus fakes. I am taking action and if needed be will go to the Supreme Court with this. Lawyers say my case is in a 1000% success rate. It's in the bag. I will drop charges only if this is made right. Seller wasRUDE WITH CRIMINAL BEHAVIOR! I know where they located too!

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1:00 am EDT

Tophatter Order #[protected]

Purchased item paid on June 29, 2018 which was a US mint 6 piece proof set. Item received on July 3 or 5. One coin was found to have a flawed 10 cent coin. Item was returned to sender on July 6 via USPS with request for refund. Returned to:

Stephen Mandarano

8231 SW 79th Ct.

Ocala, FL [protected]

To date no refund or communication has been received from seller. This problem previously reported to Tophatter on July 13. Refund is again requested.

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7:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tophatter Site says that I cancelled account when I did not

I absolutely love bidding on tophatter but site says that I cancelled account when I did not! I have tried everything I can think of including sending a letter to your company to let them know that I never cancelled account! I am currently spending money on another bidding site but I really want to get this matter fixed, so I can go back to tophatter site. Please help me

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Sharon Owsley
, US
Nov 04, 2018 3:12 pm EST

This happened to me too. Just because my credit card updated my expiration date changed.

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Jason Lerman
, US
Sep 02, 2018 4:22 pm EDT

Spend money on other sites and people will go where they are treated right, , , that's all

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Jason Lerman
, US
Sep 02, 2018 4:20 pm EDT

Tophatter are [censored] bags due to they do this everyone Great buyers are screwed all the time due to this [censored]

Tophatter Customer Reviews Overview

Tophatter is an online marketplace that offers a unique experience for both buyers and sellers. With a focus on live auctions, Tophatter allows users to participate in bidding wars for a wide range of products, from jewelry to electronics to home goods and everything in between.

One of the main positives of Tophatter is the excitement that comes with live auctions. Users can bid against other buyers in real-time, adding an element of competition that is missing from other online marketplaces. Additionally, Tophatter offers a wide selection of products, with new auctions starting every few minutes.

Another benefit of Tophatter is the affordability of the products. Many items are sold at a discount compared to other retailers, making it a popular choice for bargain hunters. The website also makes the bidding process easy, with clear instructions and plenty of resources for first-time users.

While there are some occasional complaints about shipping times or customer service, overall, Tophatter receives positive reviews from both buyers and sellers. With its unique auction format, affordable pricing, and robust selection of products, Tophatter is a great option for anyone looking for a fun and rewarding online shopping experience.
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+1 (888) 502-5501

Website

tophatter.com

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