The complaint has been investigated and
resolved to the customer's satisfactionResolved Top Bridal Dresses — did not receive
resolved to the customer's satisfaction
First of all, it might help if I give you a case number which I received when I first called to complain about this company. The number is [protected]. It concerns an item that I ordered and paid for on March 28th, 2009. I specified delivery for the 1st of May as we needed the dress by the 10th of May. I e mailed the company on May 2nd and inquired where the dress was. To make a long story short, I emailed at least 7 or 8 times, and tried to call three times, with no answer. I finally received a number of emails saying the dress was made in the wrong size, and kept giving me different delivery dates. One email said it was their fault. So, the dress never arrived until after the ceremony. Two days before, I went and bought another dress for my granddaughter. I h ad to choose off the rack, and being the last minute, I had no time to shop around. The dress cost me 139.00. The one I had ordered costs 89.oo. I want a refund on my credit card, and I want the difference I had to pay for the new dress I had to purchase. I think this is only fair, since it was their fault.
I have copies of all their emails and mine, and this is really a fly by night outfit. They do not list their country of origin, and I only found out when the dress came, it came from China. Had I known this to begin with, I never would have ordered it. I asked several times where the company was located, and received no reply.
I hope you can help me with this, as it was a terrible experience for my whole family. This was a big occasion, and we just about did not have a dress for it.