My elderly mother ordered clothing which was supposed to come with free shipping. The clothing did not fit her, so she asked to return it. They told her to send it back, and they would send her another piece, which may fit her better. She did not want to, but the phone sales lady convinced her. The item arrived and it did not fit her, so she again returned the items. She then recieved a bill for $7.50 for "UPS return." This bill arrived when she was spending a month visiting family out of town. By the time she returned home, there was a second bill for $27.50, for "late fees." My mother does not have a lot of money, being on a fixed income. She did not know what to do. Sure enough, they kept increasing the amounts, and now has received a bill for $87.94, with threats to ruin her credit. She finally told me about it, and I am seeking to have the company investigated for scamming and scaring elders. They are still harassing her and increasing the amounts. Again, she has not items from the company. She returned everything!! What immoral behavior by a company.
Roaman's - www.roamans.com
I ordered from Roaman's catalog a three piece outfit, all sold separately. I received the jacket and pants and not the tank. The jacket requires something underneath. Later the tank was on back order, then it was "unobtainable". They insisted on me either paying for the rest of the outfit or paying S/H to return it. I requested free S/H, Roaman's Customer Services refused.
Also, I ordered a pair of pants. I tried to put them on and found the leg was sewn closed mid-thigh. I sent them back with my complaint . They are charging me for the S/H. They will not respond to this complaint.
I have not payed the balance on the bill, which involves these items. I've e-mailed my complaint three times with specifics on the items and my requests to no avail. The final email I stated I was taking this matter further. I had been doing business with this company and its affiliates for many years. I have never complained before, but yet they don't seem interested in keeping their customers happy.