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TomTom International Reviews and Complaints

TomTom International review: they promised refund, I never received it

Alainba of FR

Sep 22, 2011 8:50 am UTC

Resolved

Last December I bought online from Tomtom.com website (the American branch of Dutch-based Company Tomtom) two GPSs, ref. XXL 540 S TM WTE.
My bank charged me international transaction fees ($10.81) because they thought I bought these navigation devices from abroad.
I bought from a Company located in Concord, MA, I paid with an American Visa card drawn on an American bank account to be delivered to Florida.
As a matter of fact the accounting system of Tomtom is located in their main office in Europe (the Netherlands).
So be aware of where you buy your next GPS: you might be unduly charged international transaction fees for buying American!
Daniella, Tomtom customer service supervisor, promised me a refund she never gave me…
So my advice is: STAY AWAY FROM THIS COMPANY! If you have a choice between Garmin and Tomtom, go for Garmin.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Keywords:

accounting system american bank account american visa card customer service delivery garmin gps navigation devices refund transaction fees

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TomTom International Contacts

TomTom International phone numbers

1300 135 604

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Australia

+1 (800) 123-4123

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India

1800 815 318

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Malaysia

+31 207 575 000

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Netherlands

+44 207 949 0134

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United Kingdom

+1 (866) 486-6866

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United States and Canada

+49 180 500 3842

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Germany

+33 170 363 582

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France

+39 245 281 004

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Italy

+351 808 781 222

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Portugal

+34 913 496 508

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Spain

+54 114 109 3000

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Argentina

+55 800 892 1259

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Brazil

+64 800 450 973

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New Zealand

+65 800 616 2269

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Singapore

+90 212 356 9707

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Turkey

+27 800 980 670

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South Africa

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TomTom International emails

customer.relations@tomtom.com

100%
Confidence score: 100%

Support

TomTom International address

De Ruijterkade 154, Amsterdam, 1011AC, Netherlands

TomTom International social media
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