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CB Online Surveys Toluna Toluna robbed my earned $50 survey completion cash
Toluna

Toluna review: Toluna robbed my earned $50 survey completion cash

J
Author of the review
12:15 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For months Toluna Influencers had no rewards available for payout. Their excuse was that they were trying to ''upgrade'' their payout rewards. When Toluna finally showcased their ''upgraded'' reward payout, I noticed only some new giftcards being added & I personally do not see anything upgrades what have you that required months for these quite incompetent Toluna people to deny their survey participants from redeeming survey points. Toluna payout remains fairly poor value & uncompetitive comparing to many of their online survey competitors that I am aware of. By & large, NOTHING HAD BEEN UPGRADED WHATSOEVER WITH TOLUNA REWARDS & THEY KEPT US WAITING FOR PETTY MUCH NOTHING FOR MONTHS! An d I guess Toluna has robbed 1000s of earned survey points from many of us this way because apparently these earned survey points at Toluna EXPIRE after one year since credited!

Over 2 weeks now after I redeemed my usual gift card, not only it is totally inaccessible for use, both the reward issuer & Toluna were either ignoring or dragging with no further action after my multiple requests for help.

Then out of the blue I started to experience account log in problem with no REAL help from Toluna who then told me yesterday that my account was suspended. I asked for explanation & no reply from Toluna.

Including the unusable $20 gift card that I redeemed successfully that cost me 60000 points, I still have over 90000 points saved when Toluna suspended my account for nothing wrong that I am aware that I did.

My experience in contacting Toluna has been very much & highly negative. Toluna keeps sending a ''Solved'' reply automatically EVERY TIME I CONTACTED THEM, thus requiring me to keep spending more time & sending Toluna a NOT SOLVED message. It also seems to me that Toluna almost always sent back conflicting if not all confusing/useless responses, thus costing me lots of extra time on every help request with Toluna. AND TOLUNA STILL USES THEIR AUTO AI SOLVE RESPONSE & THIS HAS NO CHANGE SINCE I JOINED OVER THREE YEARS AGO DESPITE MY MULTIPLE COMPLAINTS ON THIS.

TOLUNA appears quite an increasingly scam-like online research provider in my experience & ROBBED MY HARD EARNED $50 + SURVEY COMPLETION CASH BY DENYING MY ACCOUNT ACCESS BECAUSE I ONLY CHOSE SELECTED SURVEYS TO TRY, ANSWERED QUICK VOTE & PLAYED DAILY WHEEL & NOTHING ELSE & I DID ALL THESE AS A DECENT, HONEST & RESPONSIBLE PARTICIPANT ALL ALONG.

$50 is all Toluna is worth in terms of business integrity & reputation & BEING A ONLINE SURVEY CHEATER

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  1. Toluna Contacts

  2. Toluna phone numbers
    +33 140 897 100
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    Brazil
    More phone numbers
  3. Toluna emails
  4. Toluna address
    5 avenue du Château, Vincennes, Connecticut, 94300, France
  5. Toluna social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 28, 2025
  7. View all Toluna contacts
Toluna Category
Toluna is ranked 35 among 39 companies in the Online Surveys category
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