Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Online Surveys Toluna
Toluna

Toluna review: Toluna robbed my earned $50 survey completion cash

J
Author of the review
12:15 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For months Toluna Influencers had no rewards available for payout. Their excuse was that they were trying to ''upgrade'' their payout rewards. When Toluna finally showcased their ''upgraded'' reward payout, I noticed only some new giftcards being added & I personally do not see anything upgrades what have you that required months for these quite incompetent Toluna people to deny their survey participants from redeeming survey points. Toluna payout remains fairly poor value & uncompetitive comparing to many of their online survey competitors that I am aware of. By & large, NOTHING HAD BEEN UPGRADED WHATSOEVER WITH TOLUNA REWARDS & THEY KEPT US WAITING FOR PETTY MUCH NOTHING FOR MONTHS! An d I guess Toluna has robbed 1000s of earned survey points from many of us this way because apparently these earned survey points at Toluna EXPIRE after one year since credited!

Over 2 weeks now after I redeemed my usual gift card, not only it is totally inaccessible for use, both the reward issuer & Toluna were either ignoring or dragging with no further action after my multiple requests for help.

Then out of the blue I started to experience account log in problem with no REAL help from Toluna who then told me yesterday that my account was suspended. I asked for explanation & no reply from Toluna.

Including the unusable $20 gift card that I redeemed successfully that cost me 60000 points, I still have over 90000 points saved when Toluna suspended my account for nothing wrong that I am aware that I did.

My experience in contacting Toluna has been very much & highly negative. Toluna keeps sending a ''Solved'' reply automatically EVERY TIME I CONTACTED THEM, thus requiring me to keep spending more time & sending Toluna a NOT SOLVED message. It also seems to me that Toluna almost always sent back conflicting if not all confusing/useless responses, thus costing me lots of extra time on every help request with Toluna. AND TOLUNA STILL USES THEIR AUTO AI SOLVE RESPONSE & THIS HAS NO CHANGE SINCE I JOINED OVER THREE YEARS AGO DESPITE MY MULTIPLE COMPLAINTS ON THIS.

TOLUNA appears quite an increasingly scam-like online research provider in my experience & ROBBED MY HARD EARNED $50 + SURVEY COMPLETION CASH BY DENYING MY ACCOUNT ACCESS BECAUSE I ONLY CHOSE SELECTED SURVEYS TO TRY, ANSWERED QUICK VOTE & PLAYED DAILY WHEEL & NOTHING ELSE & I DID ALL THESE AS A DECENT, HONEST & RESPONSIBLE PARTICIPANT ALL ALONG.

$50 is all Toluna is worth in terms of business integrity & reputation & BEING A ONLINE SURVEY CHEATER

More
Send message
Copy link
Report
0 comments
Add a comment

More Toluna reviews & complaints

Toluna - Failure to Pay 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Toluna - Blocked account 2
Replied
The company left an official comment to this complaint.
Toluna - Avoid this fraudulent site at all costs 1
Toluna - Rewards that are earned
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Toluna - rewards
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Toluna - Unethical Practices and Frozen Rewards: My Disappointing Experience with Toluna
Toluna - Toluna Review: Frustrating Surveys and Shady Practices?
Toluna - Toluna is so pretentious & a big lair 1
Toluna - suspending my account
Toluna - Toluna influencers is a total shameless scam
View all Toluna reviews and complaints

  1. Toluna Contacts

  2. Toluna phone numbers
    +33 140 897 100
    Click up if you have successfully reached Toluna by calling +33 140 897 100 phone number 2 2 users reported that they have successfully reached Toluna by calling +33 140 897 100 phone number Click down if you have unsuccessfully reached Toluna by calling +33 140 897 100 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +33 140 897 100 phone number
    100%
    Confidence score
    France
    +1 (972) 732-7323
    Click up if you have successfully reached Toluna by calling +1 (972) 732-7323 phone number 3 3 users reported that they have successfully reached Toluna by calling +1 (972) 732-7323 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (972) 732-7323 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (972) 732-7323 phone number
    100%
    Confidence score
    USA, Dallas, TX
    +1 (978) 983-2500
    Click up if you have successfully reached Toluna by calling +1 (978) 983-2500 phone number 0 0 users reported that they have successfully reached Toluna by calling +1 (978) 983-2500 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (978) 983-2500 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (978) 983-2500 phone number
    USA, North Andover, MA
    +1 (203) 834-8585
    Click up if you have successfully reached Toluna by calling +1 (203) 834-8585 phone number 0 0 users reported that they have successfully reached Toluna by calling +1 (203) 834-8585 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (203) 834-8585 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (203) 834-8585 phone number
    USA, Wilton, CT
    +1 (416) 733-7562
    Click up if you have successfully reached Toluna by calling +1 (416) 733-7562 phone number 0 0 users reported that they have successfully reached Toluna by calling +1 (416) 733-7562 phone number Click down if you have unsuccessfully reached Toluna by calling +1 (416) 733-7562 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +1 (416) 733-7562 phone number
    Canada
    +44 208 832 1700
    Click up if you have successfully reached Toluna by calling +44 208 832 1700 phone number 2 2 users reported that they have successfully reached Toluna by calling +44 208 832 1700 phone number Click down if you have unsuccessfully reached Toluna by calling +44 208 832 1700 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +44 208 832 1700 phone number
    100%
    Confidence score
    United Kingdom
    +61 292 382 002
    Click up if you have successfully reached Toluna by calling +61 292 382 002 phone number 1 1 users reported that they have successfully reached Toluna by calling +61 292 382 002 phone number Click down if you have unsuccessfully reached Toluna by calling +61 292 382 002 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +61 292 382 002 phone number
    100%
    Confidence score
    Australia
    +49 698 700 199
    Click up if you have successfully reached Toluna by calling +49 698 700 199 phone number 1 1 users reported that they have successfully reached Toluna by calling +49 698 700 199 phone number Click down if you have unsuccessfully reached Toluna by calling +49 698 700 199 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +49 698 700 199 phone number
    100%
    Confidence score
    Germany
    +39 258 215 321
    Click up if you have successfully reached Toluna by calling +39 258 215 321 phone number 1 1 users reported that they have successfully reached Toluna by calling +39 258 215 321 phone number Click down if you have unsuccessfully reached Toluna by calling +39 258 215 321 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +39 258 215 321 phone number
    100%
    Confidence score
    Italy
    +31 208 466 743
    Click up if you have successfully reached Toluna by calling +31 208 466 743 phone number 1 1 users reported that they have successfully reached Toluna by calling +31 208 466 743 phone number Click down if you have unsuccessfully reached Toluna by calling +31 208 466 743 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +31 208 466 743 phone number
    100%
    Confidence score
    Netherlands
    +40 256 406 900
    Click up if you have successfully reached Toluna by calling +40 256 406 900 phone number 1 1 users reported that they have successfully reached Toluna by calling +40 256 406 900 phone number Click down if you have unsuccessfully reached Toluna by calling +40 256 406 900 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +40 256 406 900 phone number
    100%
    Confidence score
    Romania
    +34 914 367 390
    Click up if you have successfully reached Toluna by calling +34 914 367 390 phone number 1 1 users reported that they have successfully reached Toluna by calling +34 914 367 390 phone number Click down if you have unsuccessfully reached Toluna by calling +34 914 367 390 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +34 914 367 390 phone number
    100%
    Confidence score
    Spain
    +86 215 237 9150
    Click up if you have successfully reached Toluna by calling +86 215 237 9150 phone number 1 1 users reported that they have successfully reached Toluna by calling +86 215 237 9150 phone number Click down if you have unsuccessfully reached Toluna by calling +86 215 237 9150 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +86 215 237 9150 phone number
    100%
    Confidence score
    China, Shanghai
    +86 139 1145 7546
    Click up if you have successfully reached Toluna by calling +86 139 1145 7546 phone number 1 1 users reported that they have successfully reached Toluna by calling +86 139 1145 7546 phone number Click down if you have unsuccessfully reached Toluna by calling +86 139 1145 7546 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +86 139 1145 7546 phone number
    100%
    Confidence score
    China, Guangzhou
    +852 35 120 600
    Click up if you have successfully reached Toluna by calling +852 35 120 600 phone number 1 1 users reported that they have successfully reached Toluna by calling +852 35 120 600 phone number Click down if you have unsuccessfully reached Toluna by calling +852 35 120 600 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +852 35 120 600 phone number
    100%
    Confidence score
    Hong Kong
    +91 124 412 6700
    Click up if you have successfully reached Toluna by calling +91 124 412 6700 phone number 1 1 users reported that they have successfully reached Toluna by calling +91 124 412 6700 phone number Click down if you have unsuccessfully reached Toluna by calling +91 124 412 6700 phone number 1 1 users reported that they have UNsuccessfully reached Toluna by calling +91 124 412 6700 phone number
    India
    +972 48 501 586
    Click up if you have successfully reached Toluna by calling +972 48 501 586 phone number 1 1 users reported that they have successfully reached Toluna by calling +972 48 501 586 phone number Click down if you have unsuccessfully reached Toluna by calling +972 48 501 586 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +972 48 501 586 phone number
    100%
    Confidence score
    Israel
    +81 354 591 067
    Click up if you have successfully reached Toluna by calling +81 354 591 067 phone number 1 1 users reported that they have successfully reached Toluna by calling +81 354 591 067 phone number Click down if you have unsuccessfully reached Toluna by calling +81 354 591 067 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +81 354 591 067 phone number
    100%
    Confidence score
    Japan
    +60 322 020 872
    Click up if you have successfully reached Toluna by calling +60 322 020 872 phone number 1 1 users reported that they have successfully reached Toluna by calling +60 322 020 872 phone number Click down if you have unsuccessfully reached Toluna by calling +60 322 020 872 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +60 322 020 872 phone number
    100%
    Confidence score
    Malaysia
    +65 69 091 875
    Click up if you have successfully reached Toluna by calling +65 69 091 875 phone number 1 1 users reported that they have successfully reached Toluna by calling +65 69 091 875 phone number Click down if you have unsuccessfully reached Toluna by calling +65 69 091 875 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +65 69 091 875 phone number
    100%
    Confidence score
    Singapore
    +971 44 280 992
    Click up if you have successfully reached Toluna by calling +971 44 280 992 phone number 1 1 users reported that they have successfully reached Toluna by calling +971 44 280 992 phone number Click down if you have unsuccessfully reached Toluna by calling +971 44 280 992 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +971 44 280 992 phone number
    100%
    Confidence score
    UAE
    +55 113 587 1385
    Click up if you have successfully reached Toluna by calling +55 113 587 1385 phone number 1 1 users reported that they have successfully reached Toluna by calling +55 113 587 1385 phone number Click down if you have unsuccessfully reached Toluna by calling +55 113 587 1385 phone number 0 0 users reported that they have UNsuccessfully reached Toluna by calling +55 113 587 1385 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Toluna emails
  4. Toluna address
    5 avenue du Château, Vincennes, Connecticut, 94300, France
  5. Toluna social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 07, 2025
  7. View all Toluna contacts
Toluna Category
Toluna is ranked 29 among 32 companies in the Online Surveys category
#27 Peanut Labs Media Peanut Labs Media #28 Vindale Research Vindale Research #29 Toluna Toluna #30 Send Earnings Send Earnings #31 Victory Fort Bonifacio Victory Fort Bonifacio

Most discussed complaints

Toluna is so pretentious & a big lair
1
(opinions to this review)
Toluna Alternatives
MyOpinionNow.com 3 reviews American Consumer Opinion 9 reviews Valued Opinions 52 reviews Eureka Surveys 4 reviews My Opinions 1 review