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CB Online Surveys Toluna Toluna is so pretentious & a big lair
Toluna

Toluna review: Toluna is so pretentious & a big lair

V
Author of the review
7:11 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Toluna sent me the following quite useless & totally pretentious responses via email & Trustpilot as per my recent negative experience posting with Trustpilot dated April 26, 2005 involving Totula stealing my hard earned survey completion cash & suspended my Toluna account in an unilaterally & unjustified manner & so on.I did ask Toluna for an explanation & was ignored. I asked to be contacted by a supervisor & Toluna again ignored my request prior to my posoingI am still getting no "update" whatsoever regarding the so-called "investigation" after nearly 3 weeks. What a lie!

"Hailey Evans (Toluna) Apr 28, 2025, 16:55 GMT+3 Hi xxx (private), Thank you for getting back to us. Please allow me to investigate this case further and I will get back to you with an update. Best regards,
Hailey Evans"

"Reply from Toluna
Apr 29, 2025
Hello,

Thank you for taking the time to share your detailed experience with us. We’re very sorry to hear about the frustration and disappointment you've faced — this is certainly not the experience we want for any of our members.

Our rewards catalog was recently updated, and while we aimed to introduce improvements, we understand that changes did not meet everyone’s expectations. We also apologize for any delays and confusion related to your redeemed rewards, as well as the handling of your account inquiries. Please know that account suspensions are only carried out after thorough internal reviews based on our Terms and Conditions; however, we fully understand how upsetting it can be, especially when you have been a loyal and active member.

We truly value your feedback and would appreciate the opportunity to review your case again. We invite you to contact us and if you are not satisfied with the initial response, please request to reopen your case for a full and detailed investigation.

We are committed to treating every concern seriously and fairly and would like the chance to clarify and assist you properly.

Kind regards,
Toluna Team"

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  1. Toluna Contacts

  2. Toluna phone numbers
    +33 140 897 100
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    100%
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    France
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    USA, Dallas, TX
    +1 (978) 983-2500
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    +1 (203) 834-8585
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    USA, Wilton, CT
    +1 (416) 733-7562
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    Canada
    +44 208 832 1700
    +44 208 832 1700
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    United Kingdom
    +61 292 382 002
    +61 292 382 002
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    Australia
    +49 698 700 199
    +49 698 700 199
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    Germany
    +39 258 215 321
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    Italy
    +31 208 466 743
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    Netherlands
    +40 256 406 900
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    +34 914 367 390
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    Spain
    +86 215 237 9150
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    +86 139 1145 7546
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    +852 35 120 600
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    Hong Kong
    +91 124 412 6700
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    +972 48 501 586
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    Israel
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    Japan
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    +65 69 091 875
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    Singapore
    +971 44 280 992
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    UAE
    +55 113 587 1385
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    Brazil
    More phone numbers
  3. Toluna emails
  4. Toluna address
    5 avenue du Château, Vincennes, Connecticut, 94300, France
  5. Toluna social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2025
  7. View all Toluna contacts
Toluna Category
Toluna is ranked 29 among 32 companies in the Online Surveys category
#27 Peanut Labs Media Peanut Labs Media #28 Vindale Research Vindale Research #29 Toluna Toluna #30 Send Earnings Send Earnings #31 Victory Fort Bonifacio Victory Fort Bonifacio

Most discussed complaints

Toluna is so pretentious & a big lair
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(opinions to this review)
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