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CB Online Surveys Toluna
Toluna

Toluna review: Non-stop empty promises & lies from Toluna

J
Author of the review
11:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I never received my last rightful redeemed petty survey incentive from Toluna Influencer from April 8/25. And soon after, my account was terminated by Toluna with no detailed infomation provided as I kept requesting.

Toluna robbed my $50 worth of earned survey points as a result on top of insulting me as a legitimate & honest member & wasting lots of my valuable time contacting Toluna's often robotic & often quite incompetenet customer support team.

The following is an example of Toluna' s lies & playing with their empty promises:

May 27/25 email reply from Toluna

''Please note that your account has been reactivated.
 
As for your reward request, I have forwwarded this to the concerned team and they will cancel your oder and recredit the points to your account balance, so that you may place a new order.
 
Thank you kindly for your understanding. 

Best regards,
Hailey Evans''

May 26/25 my email respond to Toluna:

''I trust that it has been long enough for your already over a  month long investigation & it is very unfair for Toluna still denying me access to my earned & redeemed reward as of April 8, 2025

I request to communicate with your supervisor concerning what was the reason for my account suspension & giftcard access denial since a month ago. Thank you''

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  1. Toluna Contacts

  2. Toluna phone numbers
    +33 140 897 100
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    Brazil
    More phone numbers
  3. Toluna emails
  4. Toluna address
    5 avenue du Château, Vincennes, Connecticut, 94300, France
  5. Toluna social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2025
  7. View all Toluna contacts
Toluna Category
Toluna is ranked 29 among 32 companies in the Online Surveys category
#27 Peanut Labs Media Peanut Labs Media #28 Vindale Research Vindale Research #29 Toluna Toluna #30 Send Earnings Send Earnings #31 Victory Fort Bonifacio Victory Fort Bonifacio

Most discussed complaints

Toluna is so pretentious & a big lair
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