CB Online Surveys Toluna Complaints #2-21

Toluna review: Non-stop empty promises & lies from Toluna

Justice Fighter 01 of Toronto, CA

Nov 11, 2025 11:41 am UTC

Verified customer

Featured review

I never received my last rightful redeemed petty survey incentive from Toluna Influencer from April 8/25. And soon after, my account was terminated by Toluna with no detailed infomation provided as I kept requesting.

Toluna robbed my $50 worth of earned survey points as a result on top of insulting me as a legitimate & honest member & wasting lots of my valuable time contacting Toluna's often robotic & often quite incompetenet customer support team.

The following is an example of Toluna' s lies & playing with their empty promises:

May 27/25 email reply from Toluna

''Please note that your account has been reactivated.

As for your reward request, I have forwwarded this to the concerned team and they will cancel your oder and recredit the points to your account balance, so that you may place a new order.

Thank you kindly for your understanding.

Best regards,
Hailey Evans''

May 26/25 my email respond to Toluna:

''I trust that it has been long enough for your already over a month long investigation & it is very unfair for Toluna still denying me access to my earned & redeemed reward as of April 8, 2025

I request to communicate with your supervisor concerning what was the reason for my account suspension & giftcard access denial since a month ago. Thank you''

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Toluna Contacts

Toluna phone numbers

+33 140 897 100

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France

+1 (972) 732-7323

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USA, Dallas, TX

+1 (978) 983-2500

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USA, North Andover, MA

+1 (203) 834-8585

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USA, Wilton, CT

+1 (416) 733-7562

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Canada

+44 208 832 1700

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United Kingdom

+61 292 382 002

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Australia

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Germany

+39 258 215 321

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Italy

+31 208 466 743

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Netherlands

+40 256 406 900

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Romania

+34 914 367 390

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Spain

+86 215 237 9150

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China, Shanghai

+86 139 1145 7546

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China, Guangzhou

+852 35 120 600

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Hong Kong

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India

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Israel

+81 354 591 067

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Japan

+60 322 020 872

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Singapore

+971 44 280 992

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UAE

+55 113 587 1385

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Brazil

More phone numbers

Toluna emails

supportna@toluna.com

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Support

Toluna address

5 avenue du Château, Vincennes, Connecticut, 94300, France

Toluna social media
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Oct 23, 2026
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