TLC; The Lawn Company review: Unresolved and unsatisfied

I have been with TLC for several years. Last year in the fall, they spread fertilizer across my sidewalk into my pachysandra twice, causing it to burn and die back. I didn't intend on using them again but they showed up this year even though I didn't prepay in full for the year as I had every year. I called to explain the issue and they were rude and refused to deal with the damaged plants because it occurred "last fall." I didn't call right away b/c I'm a single parent (busy!), I rarely complain, and I thought it might recover. Terrible customer service. So rude and accusatory towards me. One star is one too many. Being a loyal customer was not reciprocated when they damaged my plants.

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