Tires Plus Total Car Care reviews and complaints 1
View all 149 complaintsTires Plus Total Car Care - the worst customer experience ever
The worst customer experience I have ever had. "Really" ... I brought my car in for an oil change, dropped it off like normal and figured I would simply just get a call when it was ready. But Nooooo... After 2 hours later a tech said to me since my oil was too low they could not change the oil because of a liability issue. "?" (That is the point for an oil change... They have to drain it all the way anyway.) I voiced my concerns and he transferred me over to the Store Manager. He just said the same thing... and I said, well I am going to complain about this and his response to me was that they do tons of business and it won't matter. He said he was doing his job, I said your job is to change my oil and his response was F*** Y** and hung up. I have been trying to get a district manager to help me but all the Exec Staff is out and about and my car is still there. UNBELIEVABLE
The complaint has been investigated and resolved to the customer’s satisfaction.
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Sometimes customer service reps and managers get caught up in the moment too, as I'm sure this customer did as well. Every customer never acts like a jerk or anything to the managers, they are always right as rain. it's always the company agents who are jerks. Always. ANYWAY, the point of this is to make a note about the oil low thing. MOST companies I know of will NOT change your engine oil if your vehicle arrives at their shop and there is no oil reading on the dipstick. The reasoning is that they don't know just how low it is, and since the oil is the life blood of the engine a low-oil condition can cause damage and wear, even if it's not apparent at the time of the oil change. Then, 3000 miles later when the engine goes low on oil again (and since the customer is OBVIOUSLY not checking their oil like they should) and the engine blows up, then the pissed customer goes back and blames the last person to touch it; The shop. In THIS case the company was well within it's rights not to change the oil, and the customer has a RESPONSIBILITY to at least know enough about the car in order to maintain it while it's not at the shop, such as checking your oil once a week. It is, after all, YOUR car.