Tires Plus Total Car Care review: the worst customer experience ever ( 1 comment)

Sometimes customer service reps and managers get caught up in the moment too, as I'm sure this customer did as well. Every customer never acts like a jerk or anything to the managers, they are always right as rain. it's always the company agents who are jerks. Always. ANYWAY, the point of this is to make a note about the oil low thing. MOST companies I know of will NOT change your engine oil if your vehicle arrives at their shop and there is no oil reading on the dipstick. The reasoning is that they don't know just how low it is, and since the oil is the life blood of the engine a low-oil condition can cause damage and wear, even if it's not apparent at the time of the oil change. Then, 3000 miles later when the engine goes low on oil again (and since the customer is OBVIOUSLY not checking their oil like they should) and the engine blows up, then the pissed customer goes back and blames the last person to touch it; The shop. In THIS case the company was well within it's rights not to change the oil, and the customer has a RESPONSIBILITY to at least know enough about the car in order to maintain it while it's not at the shop, such as checking your oil once a week. It is, after all, YOUR car.