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CB Auto Parts and Repair Stores Tires Plus Total Car Care 662 Thornton Rd, Lithia Springs, GA, 30122, US
Tires Plus Total Car Care company logo
Tires Plus Total Car Care
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Tires Plus Total Car Care company logo

Tires Plus Total Car Care

662 Thornton Rd, Lithia Springs, GA, 30122, US
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Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
10:00 am - 4:00 pm
ComplaintsBoard
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6:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tires Plus Total Car Care - Terrible company!

My husband and I have been taking both of our cars to our local Tires Plus for a few years now because they're close and open on Sundays, which is very convenient. We took our 2000 Chevy Malibu for a routine oil change in early August. They also recommended a coolant system flush, and we went along with it. However, the next day my low coolant light came on and stayed on while I was on my way to work. Luckily I was almost there. I purchased coolant and added it. The light did not come on again on the drive home.

Two days later, it was on again. We took the car back to Tires Plus, where they claimed that the problem was caused by 'air in the line.' All was fine for another few days, then once again the low coolant light came on and stayed on. So back we went. This time, we were told that the low coolant light was malfunctioning and that there was plenty of coolant. My husband confirmed that the car was not in any danger of overheating. We were not charged for either of these rechecks.

Tires Plus estimated that the repair for the low coolant light would cost around $250. As we did not think we were in any danger, we decided to hold off a bit on that repair. They did not state that we needed to immediately get the problem taken care of. A week and a half later while on an interstate, the car overheated. Before I could even get it onto the shoulder, the car cut off completely. It was a very frightening experience. We had the car towed to the local Chevy dealership.

The dealership diagnosed the problem as a gasket leak and charged us $800 to fix it. Admittedly neither of us know much about cars. But we had no problems with the coolant system prior to Tires Plus flushing it. They told us that we were in no danger of overheating and obviously that was not the case. So either they did something, or they failed to catch something. My point is that I should not have had the car overheat and have to pay nearly $800.

I have gone back and forth several times with Customer Relations and the store manager, explaining this story repeatedly. I got no apology at first. When asked what I wanted, I told them that I wanted reimbursement for the cost of the repair at the dealership. Finally after speaking with HIS manager twice, the store manager apologized and offered me $100. I wasn't pleased with that amount, but was frankly sick of the back and forth and didn't have time for it.

Of course that was two weeks ago and I haven't seen anything. I'm now considering small claims court.

Read full review of Tires Plus Total Car Care and 30 comments
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Justin / Mellow
, US
Sep 12, 2023 6:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bob Pfanders the General Manager never reached out to me about repairing or fixing my car tire because he never did. I came back later today and was told by another worker that he could not reach me however I called back 4 times over the span of 4 hours the same day to get a status on my car. I went in 9/6/23.

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Cgreen123
Middleburg, US
May 23, 2023 5:07 am EDT

I would like to know why I’m paying so much in labor when everyone is hanging out and sitting down. I’ve been here over an hour and my oil change isn’t even done yet. This in in Florida and I’ve never left here with a “cheap” bill either

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Harry London
, US
May 08, 2023 7:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In April, 2023, the Tires Plus at the Bonita Springs location damaged my rim fixing a flat tire. I filed a claim but Tire Plus has done nothing to resolve the claim.

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Luizrodz95
Melbourne, US
Apr 24, 2023 3:48 pm EDT

My car got towed and they won’t tell me where.

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Nathen bryan
Sparks, US
Apr 03, 2023 3:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Got my breaks done an I noticed my hood an rear fenders where dented ..

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Cheri Langham
, US
Aug 22, 2022 11:33 am EDT

I have went to two stores now and a total of three trips, each time requesting my alignment be done. And still they did not do my alignment. I have asked four times to ask to the district manager and I have yet to receive a call or email - any kind of communication.

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William seutter
, US
Feb 02, 2020 2:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Went to get oil change and our car broke down on hwy! Went to check oil did not see any on the sip stick? So put two quarts oil in before I saw it in sip stick? Went back to tires Plus and the author was off! And told him had to put two quarts of oil in? He. Offered her two free oil changess! And told my wife had no oil pan and motor is junk!

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William seutter
, US
Jan 24, 2020 12:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Told my wife to go home and gave her two free oil changes and told her to get her car and go?

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Audrey Booker
, US
Oct 20, 2019 10:42 am EDT

Overcharged for things like extra labor, the quote price kept changing. The car was not put back properly as parts were missing and things were out of place. It appears person who worked the vehicle didn't know what he was doing. Oil still dirty as if oil or filter wasn't changed. Chk eng and oil light still on. $1089 spent for shoddy service

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JZ954
, US
Sep 15, 2019 2:41 pm EDT

Well it pretty easy to explain, the installer that installed 4 New Tires damaged three (3) of my rims with the drill uesed to remove the nuts on tire. Now my rims look like crap. Thanks Tires Plus! Great Job! I will be contacting Bridgestone retail Operations.

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