We signed up because it says you can choose what leads you want to respond to, we all know all leads are not good leads. It states that you do not get charged unless you respond to the lead and they respond back. We declined the lead and it charged us before we even had a chance to decline the lead. Ten minutes later we received another lead and notice it was marked paid. We instantly checked our business account and they withdrew over 500 dollars and we hadn’t even responded or accepted a lead. We immediately asked for a refund. This is the biggest scam ever
Desired outcome: Return of money
Confidential Information Hidden: This section contains confidential information visible to verified Thumbtack representatives only. If you are affiliated with Thumbtack, please claim your business to access these details.
1 comments
That is a clear billing error and you need to shut off the money flow first. Call your bank or card issuer today, dispute the $500 as unauthorized charges, and ask them to block future Thumbtack debits. Then email Thumbtack support with screenshots of the declined lead and the paid lead, state that you never responded or accepted either, and demand a full refund plus written confirmation that your account is cancelled. Save every dashboard screenshot. If they refuse, file with your state attorney general and the FTC using the same evidence.