the social media people net66 review: scam 850

Hi Steph,
l. Tell me, why have you recommended them when they didn't do anything for you?

'im not sure weather (sic) the comments on here are true and this company do rip people off, to be honest iv been with them 4months and ive never had a problem so i doubt they are a rip off' (Debibie) How can you be sure given what you have read on here? Have you read it?

Let’s have another go with some facts. Not Insults. Not Abuse. Not Bluster. Facts.

Before I knew of the existence of this website (complaintsboard.com) I received a telephone message (Steven Jackson), and a ‘heavy-duty’ email (Amanda Jacobson) accusing me of libel.
What was the alleged libel? It was comment made on this site.

So, it seems, TSMP looked through its bulging file of unhappy, troublesome customers and made a guess that I’d been up to mischief.
They were wrong – but I wasn’t too surprised as only a couple of weeks before, someone phoned me posing as a solicitor working for TSMP, to see how I reacted to an accusation of slander.

What was the result of this episode? - The Social Media People got it wrong. (And they confirmed that I'd been contacted by a 'solicitor' of whom the Law Society has no record.)
Certainly in my experience, such poor business practice and lack of integrity has been the norm for TSMP.

To me, the email, from Amanda Jacobson, Legal Team, looks less than convincing as a serious legal communication.

But judge for yourselves. Judge the facts.

(Note: Attaching the document may take more than 1 post. If so, pages will appear in sequence.)

Let's have another go with some facts. Not abuse. Not insult. Not bluster. Facts.

Before I knew of the existence of this website (complaintsboard.com) I received a telphone message (Steven Jackson), and a 'heavy-duty' email (Amanda Jacobson) accusing me of libel.

What was the libel? It was comment posted on this website - of which I knew nothing.

The company consulted its bulging file of 'unhappy, troublemaking customers' and made a guess that I'd been up to mischief. As they'd previously had someone posing as a solicitor phone me to accuse me of slander, I don't suppose it was too much of a surprise.

The result: 1. A wrong accusation. 2. A VERY un-convincing 'Legal Team' email.
As always - Judge the facts for yourself.

quick dinnertime check see's yet more disturbing comments from people. why would i have given my facebook shop name for everybody to start ringing me and questioning me. ive looked at what people have written and it actually
makes me upset that so many people attack companies these days. i checked in with bad biz to see if he starts on me but found he has called other company a scam such as BT & Virgin media. now this just proves right what i suspected. i dont want to be involved in an argument, i dont like to argue i just wanted to have a quick say after relating to what word of mouth did to me. can i just say for the record im not defending this company as ive only used them a few months. and who knows if everything thats said is true maybe they are not what i think they are. but i can only go off what i know and it does seem unlikely that everything on here is true, it doesnt add up or me.
i am also delighted to say i do exist PhoenixNight. and ive never had the pleasure, or the nightmare to be steven jacksons friend, but if i was i would happily use my scissors on you and not on your hair. why call somebody - our dyslexic friend - my son has Dysgraphia and i expect negative comments from other kids at school but from a grown up thats disgraceful i hope you are ashamed of yourself. some of you have give me reason to do some snooping myself as i gave this lot my card number, but some of you are pathetic who seem to take this a bit too serious.

The issue is the appalling conduct of The Social Media People, and its failure to conclude or deliver a contract.

The 2 'characters' on the YouTube item is one person posing as two.

Either Steven Jackson is a fiction, or Jonathan Barclay-Smith - or more likely - both are fictions.
Even if you believe them to be real, the dubious content of their messages still condemns the company.

That destroys any remaining credibility of the company, and claims of 'honesty, integrity, ethical behaviour, and good business practice' go into the cesspit along with the '[censored]' mentioned by:

Debibie's Mobile Hair:
It is good to hear your business is doing well.
If you've had a good experience it does not excuse or negate the dreadful business practices of The Social Media People.

You commented about someone being a '[censored] stirrer'.
The first requirement for a '[censored] stirrer' to operate is to have '[censored] to stir'!
And there is a mountain (or 'lake'?) of it dished out by The Social Media People both on this forum and to many individual customers.

But let'ss not be diverted:
The issue is the appalling conduct of The Social Media People, and its failure to conclude or deliver a contract.

How curious. The Social Media People no longer display a list of clients on their website (remember when they claimed Subway et alia as satisfied customers) Prospective clients are told to telephone instead. Hmm.

Hi. Wish I'd seen this site before I burnt my fingers.
I don't know if anyone has mentioned this but the methods used sound exactly like the "misleading advertising" discussed in the government Quick Guide to the Business Protection from Misleading Marketing Reglulations 2008, page 7.
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft1056.pdf
I can't get my money back. I expected that, but am now waiting to see if I am charged again next month for a service I decided not to go ahead with.
If anyone else is called PLEASE don't visit www.thesocialmediapeople.whatever but google them first and this site should start bells ringing. Of course if you are reading this first you were wiser than me!

Indeed if you read all of the thread on http://www.scam.com/showthread.php?t=121717 you will see everybody that they were doing the same thing with google ads two years ago all they have done is create the same business model of pretending to be a real company and pretending to provide a service to hundreds of innocent businesspeople out there with no threat of retaliation. This is theft make no mistake about it. These people should be locked up. The Social Media People are seasoned liars, scammers and thiefs. www.tmandcoweb.com ring any bells Tom Mcvey and Company?
Unfortunately you are taking too many people out there to be idiots but be warned there are several powerful organisations investigating you right now.

Oh look at this... these people have been doing this kind of thing ie scamming for a long time now:
http://www.scam.com/showthread.php?t=121717
They are seasoned experts at scamming and should be locked up.

I suggest you watch http://www.youtube.com/watch?v=cNDvXf1jcqM&feature=BFa&list=FL-FWXkEfgINU&index=1 I respond to Debibie's Mobile Hair I suggest you think again about your statements, Made me look like an Idiot hey? So laughable is that comment and a very smart choice of words. Whether or not you like my website. Its free it does not cost anyone anything so their can be no scam. Unlike The Social Media People who incidentally lie and threaten people. If you do have a contract and you try cancelling it. You will find out what the issues are. I don't even believe that your a true customer. Following Steven Johnathon Barclay Smith Jackson is sure to be posting positive comments to try and even out the negative press. The Youtube video speaks for itself. If you are a customer who is smart I would suggest doing your own adverts as it is very simple to do and what costs you £150 would probably cost you about £10. So I suggest good luck Steven. Post on my website some positive about them and lets see if it's really true that your a separate company. I suggest anyone reading this take in all the information before making a decision to spend money with this outfit and I suggest you watch The Social Media People Harassment and Complaints on Youtube to see if this is a company you want to do business with. You will also find the beginnings of my blog in relation to this company by doing a Google Search for The Social Media People Complaints as the saying goes there is never smoke without fire and damn there is tons of smoke out there and a lot of wind fanning the flames but not a lot of water putting the flames out. Considering I now have enough on this company for about 8 blog stories and enough to take to the DTI to get this outfit shut down and the directors banned it will all go to show what they are. Whatever you want to say about me is fine, reveal yourself. I would like to guess or even ask the question are you one of their Blue Chip Customers? They really did a good job as you cant be found on Google in your own name nor on Facebook this is so laughable it shows what a joke they are. anyone else I suggest you read about them at http://badbizforum.com where their IP address can be validated as a genuine customer or not.

Debibie's Mobile Hair I suggest you think again about your statements, Made me look like an Idiot hey? So laughable is that comment and a very smart choice of words. Whether or not you like my website. Its free it does not cost anyone anything so their can be no scam. Unlike The Social Media People who incidentally lie and threaten people. If you do have a contract and you try cancelling it. You will find out what the issues are. I don't even believe that your a true customer. Following Steven Johnathon Barclay Smith Jackson is sure to be posting positive comments to try and even out the negative press. The Youtube video speaks for itself. If you are a customer who is smart I would suggest doing your own adverts as it is very simple to do and what costs you £150 would probably cost you about £10. So I suggest good luck Steven. Post on my website some positive about them and lets see if it's really true that your a separate company. I suggest anyone reading this take in all the information before making a decision to spend money with this outfit and I suggest you watch The Social Media People Harassment and Complaints on Youtube to see if this is a company you want to do business with. You will also find the beginnings of my blog in relation to this company by doing a Google Search for The Social Media People Complaints as the saying goes there is never smoke without fire and damn there is tons of smoke out there and a lot of wind fanning the flames but not a lot of water putting the flames out. Considering I now have enough on this company for about 8 blog stories and enough to take to the DTI to get this outfit shut down and the directors banned it will all go to show what they are. Whatever you want to say about me is fine, reveal yourself. I would like to guess or even ask the question are you one of their Blue Chip Customers? They really did a good job as you cant be found on Google in your own name nor on Facebook this is so laughable it shows what a joke they are.

The language & legal threats certainly weren't something that I would expect from a normal employee from a normal company. My staff certainly wouldn't have a clue how to speak in those terms as they have no need to. This leads me to think that these calls are a regular occurence and training is given in how to deal with these calls.
Are these the actions of an ethical company or one that is trying to trap you into a rolling contract that is difficult to end?

There is no facebook profile for Debibie's Mobile Hair. More proof of more lies.

Hi Steph

I hope your business picks up soon and I'm also glad that your dealings with The Social Media People was ok if not a success.

I don't recall he getting the same detail as you during my "compliance" call. My recollection is that I was going to be called before the end of the trial to discuss its success & if I wanted to continue advertising with them. I fully admit that I may have missed our misinterpreted something that was said although the email I received & still have states that I only have the one month advert.

I was extremely disturbed by the response I received when I called my account manager to inform her that they had taken a second payment by mistake.
The response wasn't one of I'll look into your points, investigate what you were told but one of what seemed to be a well rehearsed speech in a tone that I found threatening and intimidating

Like Debibie isn't our friend Steve Jackson? I'm sure our dyslexic friend wanted to create the profile 'Debbie's Mobile Hair' I mean who on the planet is called Debibie. Come on Steve you need to do better than that!

A mole I fear

Wow, just come across this last week and was checking in to see developments. must admit when I read some of the things written alarms bells rang as there are string words used. but our experience with this company has been ok. were only getting a few calls a month from it but is making money i suppose and we do get on well with our account helper. she has helped us with facebook page. as for the last link posted i think it seems like people are personal about whats been said. ive read how the social media director made the badbiz guy look an idiot and can understand why they made a video but i have to ring them in the morning and see what all the fuss is about. i cant see why he has made loads of effort to do this. we must be missing something. im not sure weather the comments on here are true and this company do rip people off, to be honest iv been with them 4months and ive never had a problem so i doubt they are a rip off. plus for all the info on the internet there is only 1 or2 people who give names and details. so i wonder weather someone has had a fall out and is on some kind of crusade.
i have to say i dont trust badbiz. i looked at the website and to be honest i wasnt impressed. i have also seen what you write about other companies and you are what my mum would of called a "[censored] stirrer" i worked almost 80 hours last week and do most weeks i put my heart and soul into my work and now & again people are unhappy with the work, thats just people, i have to accept you cant please everyone, it took me years to realise that.
i am going to do some investigating as i will cancel my agreement if they rip people off - but for now my adverts makes me money and touch wood ive never had a problem
remember hair care isnt a luxury its a necessity. if it glows so will you. xx

In fairness Phoenix Night, I know that most dealings me or my husband do with both business's there is very rarely a cooling off period. If I was a consumer fair enough, I would expect a cooling off period but not when it involves my business decisions. If I have made a decision verbally and then confirmed that decision verbally again with a confirmation call, I know that I am accepting there terms and conditions. If we are running business's then I am quite sure we can make a business decision. If we enter in to an agreement over the phone and then have that decision confirmed via a follow up call, then a couple of days after I decide I no longer want it, is that ethical on my part? It cost a business just like mine and yours for staff, bills etc regardless... Look I am not getting in to any kind of cat fight or anything like that but I have not had any issues with this company nor has my friend who this seems to be doing ok for. What everybody's issue's are from what I can understand is the rolling agreement etc. We are made aware of this practise at the very front end before anything begins... If we have not cancelled for reasons such as forgetting to do so then who's fault is that. Yes we are told on the phone it is a 30 day trial, well in effect it is. You roll over to month 2 if you do not cancel, simply cancel in time and you will have received your 30 day trial? If you do not cancel then of course they will assume it has worked and you wish to carry on as explained?

This is what I mean Phoenix...

A comment posted by yourself Phoenix 17 days ago

I was approached by these people. The call made me think they were Facebook. Indeed now that I have learned that they were calling themselves Facebook-Ads Ltd they seem very fishy to me. Anyway I was told by someone called Shane Pearson that the company was legitimate, and to prove it I just had to look at their client list. I spoke to someone at the head office of TaxAssist Accountants, who said they have never advertised with the Social Media People and that they have asked them several times to remove their logo from their website. I decided not to have anything to do with this company.

Above it states that you did have something to do with this company but wanted to cancel a few days after?

I know they have worked with Tax Assist as I did the same thing as yourself but got a different reply than yourself. What they told me was it wasn't them that was advertising but a couple of there franchisees that had taken the advertising up. Each franchise they have on-board makes there own decision as to what they do with there business's.

So people reading these comments can be miss-led a little, I have no problems putting comments on forums and boards as I stated in my previous post but know that sometimes things do get exaggerated as it did with my husbands business and a lot of things put on there was not true. I am not saying by no means that they are perfect (what company is including our own), reading some of the notes posted they are not but I don't understand the notes of it being rolled over etc because we was told this would happen if we didn't follow the procedure. If they was a scam would they be letting us know what will and won't happen?

Have you ever googled this complaints board forum we are on? Have you ever googled your own company? Me and my husband was shocked when we found the comments left about his business. Luckily people in the world are not as led by these forums any more otherwise we would have no business's... What would we do with no Sky, Broadband and mobile phone networks!

The discussion continues, but now there is new evidence to consider.
Having just listened to a new YouTube item any neutrality I might have felt is very quickly evaporating.
The core content - recordings of two telephone messages - is very compelling.
Have a look - or even just listen.
What do you think about the voices, and what is said?

http://www.youtube.com/watch?v=cNDvXf1jcqM

Steph84 did you recieve any statistics reporting about your add ie number of daily impressions it generated and the number of subsequent click thrus? We all agree that once somebody has clicked thru to your site they might then not actually buy your product or service that is not in question. I didn't roll over as I cancelled before the ad even went live but I was not able to get a refund. Do you think that is ethical? It certainly is (or at the time was) not in the terms and conditions on the web site that no refund will be given should you cancel (within 7 days I might add) before any service has been provided?

Not sure what all this fuss is about. The only reason I come across this site was looking for their website. I like most of you have give this a go. I was committing myself to a 1 month trial as mentioned above to see if the advert could work. The usual stuff I do isn't working to clever at the min i.e yell, papers etc so thought why not... I was unsure as to what the "30 day trial" was, so guess what... I asked. Just to be sure once I had given my details to one of the sales people, I then received a call which then went through exactly what happened now and next... I listened had my month and followed the procedure, did it work for me no it didn't but the business I recommended did have a decent result and still use them. When I realised that it wasn't for me I followed procedure and cancelled in the way explained to me on the call I mentioned above shortly after I had agreed to do it. There was NO rolling contract as I didn't roll over in to month 2 which was again explained at the beginning that if I didn't cancel this would happen... I have no idea about your experiences but I did what was explained to me and told to do and everything was fine. Would I use this as a platform to advertise again, no I wouldn't simply because it didn't work but again has for the person I referred. I am making this comment as my husbands business suffers from a few comments like this which is fine and have no arguments about you all doing so, but it is only ever the bad you read from a small number of people, I thought a fresh comment from somebody with a bit of a positive attitude may shed some light to others who may be reading it.

Well I have phone recordings, Mr Steven Jackson is not who he says he is. I have the proof Steven or Neil or Johnathon you made a big mistake trying to discredit me on my own website. You will see what happens to your company or group of companies when I have finnished my legal case against you. Your threats are nothing no one should be worried at all. It's amazing what happens when your playing silly games with someone who can at the drop of a hat drag you through the top courts in the land. Come on Stevie or whoever you really are lets see one of your legal actions you keep threatening with. If anyone on this website and my website gets any legal lawsuits from telling the truth about them, I will glady pay to represent you. Neil and I know its you in the calls I think its time you apologised and gave back the money you have scammed from these good people, It maybe the last chance you have. Watch us take this company appart. Read all about it on BadBiz Forum http://badbizforum.com and the conclusion to all our investigative work on our blog BadBiz UK http://badbiz.co.uk Regards to everyone else. BadBiz

Mr mcvey (jackson) I am not a competitor at all. Your company mislead me into one of your so called rolling contracts only a few months agoe . Do not bother to respond with your usual terms and conditions response, Ive heard all that bull from you . Im one of the lucky ones i got my money back from my credit card so UP YOURS MCVEY!

Are you aware that Steven Jackson does not exist, It is a fiction of his imagination that he uses more than one name. BadBiz on http://badbizforum.com has a forum going on this same subject and they will be posting a Youtube video this Sunday proving that Mr Steven Jackson is not who he says he his.

UTH you are so right that is exactly what happened to me, you think your having a months trial and any decent company would contact you to discuss future adverts during your trial period. Not them . You can not contact them on the phone or email they gave you . The next thing you know they have been helping themselfs to payments off your credit card and its not easy to stop them

Steven Jackson

I am a genuine customer of The Social Media People.

I have been in business for nearly 20 years now and have dealt with hundreds, maybe even thousands of companies. Sometimes things do go wrong, incorrect deliveries, faulty goods etc. In the past I have always been able to resolve these issues amicably and normally carry on dealing with these companies.

My experience with The Social Media People however has been totally different & I have been forced to seek legal advice about the situation that I find myself in with your company. In all my trading I have previously never even written a letter of complaint.

My issues with The Social Media People has nothing to do with the success or cost of your adverts as I have done plenty of advertising and realise that it often doesn't work out how you would have wished. My problem is how I was put onto a rolling contract when I was sold a one month trial, had money taken from my credit card without my authority, your refusal to cancel my contract after you received written notice as requested, along with the aggression I have received when I have called to inform your company of its mistake.

You portray yourself and The Social Media People as honest and having integrity. I ask if you have considered whether your staff are acting in the way that you and your company would wish? Do you ever listen to the recordings of their phone calls to ensure they are explaining things correctly to the customers. Do they receive adequate training? Do they handle complaints correctly?

I eagerly await your reply.

UTH

No, (one of) the real issues is FAILURE to make a binding agreement!

I can’t speak for TheLoveFist 11’s experience, which may have been wonderful. Nor can I speak for anyone else.
In my case the company failed to complete the contract, by failing to provide all the requisite information at the correct time.
(i.e. An ‘Order’ or similar document, showing my personal details, details of the agreement, the price including VAT, the full legally required company details AND ALSO the T&Cs. Either the T&Cs should have been provided OR correct, specific details of how to access them to check etc. These things are required by law for a contract to be completed.)
6 weeks AFTER the initial agreement, AND AFTER repeated requests for the information, AND AFTER I sent a letter of cancellation, the company provided me with a screen shot of the ‘Order’. It does not include all the required information AND has my email address wrong. Therefore the companies’ earlier insistence that I’d had the information was disproved from their very own records!
No contract. No obligation on my part.

NOTE: Even if this HAD ARRIVED ON TIME, it does not include all the required information. As such - even if it had arrived on time - it would have failed to help the company complete the contract.

ALL of the above are the company’s failures, not the customer’s.

I have attached a copy. If it is not legible on this system, let me know and I can send a copy to you – including you TLF 11.

So, TLF 11, do not presume to know what experience others have had, and what failures of obligation and service have been committed by The Social Media People.

It seems we have a ‘battle on the side’ – but don’t be diverted from the substance of this forum – The business practices of The Social Media People.
However:
It does seem like my message has been misread and/or misunderstood – does that strike anyone as familiar?
1. Nowhere did I say that TheLoveFist 11 was an employee, but it is interesting that there is such an eloquent non-denial of that possibility.
2. ‘Poster’ not ‘Poser’. Learn to read English. But if the cap fits... !
Are we to understand that it was a positive action to hide the Profile?
Strange that. No-one else has felt the need to go to those lengths.

3. Learn to read English.

But this is all a side issue – The Social Media People’s appalling treatment of its customers is the issue.

Have you seen what is written about The Social Media People and Mr Jackson on BadBiz.com?

http://badbizforum.com/the-social-media-people/the-social-media-people-scam-true-or-false/msg314/#msg314

TheLoveFist 11 is unique in at least 3 ways:
1. Stands alone as a fan of the company. Lonely job that!
2. Is the only 'poster' whose Profile doesn't show when the name is clicked on.
3. Uniquely, it seems that he/she may have received some Terms & Conditions to check, correct and agree. Unlike all the idiots like me - and all of you!

It's a lonely old job, but someones got to do it I suppose.

mr jackson i doubt even his name (is it Mcvey), what a terrible bunch of people to deal with. They prey on small companies who have little experience of this sort of advertising . When they first contact you they come across as ethical ( which they are all to keen to promote )., but they are far from it. I dont think they know how to be honest and straight with people. I find it very hard to believe they have any long term clients. I for one would not like to run a company like they do.

Again, Mr Jackson, you deal in exaggerated rhetoric and fail to address any of the matters raised in our statements.
We, the consumers, are the ones presenting facts about our sorry experiences with your company.

Mr Jackson's inability to recognise a fact no longer surprises.
There have been many, many facts published here, and he has consistently refused to answer or even acknowledge them.
There is always a smokescreen of synthetic outrage and indignation. It is pathetic.

If Mr Jackson really wants to deal with facts AND show that contributors are lying or talking rubbish:
PUBLISH all the documents and recorded phone calls for my case.
Make sure to include the telephone call, when he states: (Quote): “We have instructed a solicitor to review the case... I believe he spoke to you a little while back in terms of some slanderous comments that you’d been making...”
If this was a genuine solicitor tell me (or all of us) who it was, or people can conclude that it was someone posing as a solicitor.
The Law Society has no record of this solicitor.
Posing as a solicitor is a criminal offence.

PUBLISH it all Mr Jackson and The Social Media People.

There is a couple of websites that are very interested in the the stories posted on here, both of which depict bad companies in the UK and investigate them I think will find the resources useful and it is well worth the links on here to the websites in question, the first one being a forum whereby you can post your comments http://badbizforum.com and the other http://badbiz.co.uk I think it is worthwhile paying them a visit

Hi UTH - its good to see that remain an optimist - you need to be supporting the team you do!

How many people think that a straight answer will be given to the questions? No, me neither.

The posts about whether or not there’s a contract are useful.
The legal advice was given to a particular person and applies to that case. Keep in mind that none of us are lawyers, so you need to be sure of the position as it relates to your own case.
In my case they did not send me the relevant ‘order’. They then argued with me for around a month about it, until they proved from their own records that it wasn’t sent to me!
Then they still argued that I owed them more money.

If, as described, you didn’t get the relevant information, then I would also deduce that there is no contract, and that you aren’t obliged to do or pay anything further. You don’t need to terminate, because there is nothing to terminate.
Keep in mind that if your experience mirrors mine, The Social Media People won’t accept your argument, regardless of how firm your case is.

To ensure that further payments are not taken it may be necessary to ‘cancel/destroy’ your debit/credit card, but this is no big deal. It’s just like if you lose one, you are without the card for 3 or 4 days, but nothing else in your banking is disrupted.

Start the claim back procedure if you believe you’ve not had what was promised.
Do all this bank stuff sooner rather than later. There is a time limit on claiming back.

Hi UTH, I spent £9 and get 102, 000+ impression in 3 days...

Couple of questions that I would love Steven Jackson to answer.

Your explanation of why 30 days written notice is required is very good. Surely though, getting people to buy a one month trial which is actually a rolling contract is miss-selling?
Also, why do you continue to charge and refuse to close accounts after you have been given the notice that you say you require to find another customer? Surely your best bet is to find another of your many happy customers! and attempt to reclaim what your company believe many owe through county court system?

Hi Phoenix, I was told that to be able to enforce the one month rolling contract The Social Media People believe they have with me, they have to prove that they made me aware of and that I accepted their terms & conditions. A link or other similar reference is not enough. Their argument is that I was told of the terms and conditions during the famous compliance call although I don't remember this, and so far have not been supplied with any proof. The legal advice I was given also stated that they would have a very difficult time proving anything with a recorded telephone conversation.

A question to you all, has anyone seen how much the adverts would have cost direct with facebook? Mine was only a couple of £ instead of the £118.90 that I was charged.

The comments of both UTH and Phoenix Knight are very helpful, and help establish why the questions I posed are so relevant.
1. If the contract was not completed, then as I understand it you have no obligation whatsoever to the company. You could just ignore everything they send you. They have no case, because there is no contract.

2. If the service you paid for, even without a contract in place, is not provided properly or at all, then the situatiion moves on to obtaining a refund.

I am doubtful that the company would be co-operative about this, but it looks like the least costly, most reliable way would be to go through your credit/debit card bank and pursue a 'Claimback' or 'Goods not Delivered' procedure for a refund from them. The bank will not be happy with a supplier which generates such requests on a frequent basis.

Did anyone else notice that the entry on the bank statement showed 'Net66'? Now who/what is Net66?

The contract could be legal. It is the construction and execution of that contract which is unscrupulous. That in itself is irrellevant as they do not actually provide the service they say they do. They produce an ad that a child just out of school could have written, but it never sees facebook, as many of the disgruntled customers on here will confirm. Where is the proof? In the statistics reporting. They don't provide any because they never engage Facebook. If they did they would be able to give you a copy of the report by either doing a screen capture of the html page or/and export that as a csv.
We will shame you Mr Jackson (if that is your real name) as if all the muck on here isn't enough to shame you already.
I rest my case.