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CB Internet and Software Review of the social media people net66
the social media people net66

the social media people net66 review: scam 850

S
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4:28 pm EST
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firstly they try to sell you either Google search engine optimization or Facebook advertising.. be warned you will not receive either ...what will happen is ...they sneakily attempt to get you on a rolling contract which takes 30 days written notice to cancel by then you've probably already paid a whopping £500 for something that might cost £20 to do your self . These people will then threaten you will all sorts of stuff including personal debt collectors and legal action if you should cancel your debit / credit card ...
these say they work in london have a po box address in london but are really a manchester out fit with 2 adresses
/removed/
more info on him to follow...

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Tom Faulkner
Hove, GB
May 27, 2011 1:19 pm EDT

The Social Media People claims that I lie when posting on this forum. These assertions may be obscured by other points the company wishes to make when posting, and as a result I can’t identify which of my points are claimed to be lies.

May I offer a solution to clarify things for readers.
For a moment, let’s step back from the more colourful exchanges, and present concisely and clearly, for everyone to understand, the 2 sides of the argument.

The Social Media People should list the specific factual claims/comments made by me, which it claims are lies or misleading.
(No ‘padding’ just a clear, brief description of the points.) Listing them as numbered points will help readers identify each specific point.

I will respond to the numbered list of specific assertions stating my understanding of the situation.
(I will be happy to provide 'proofs' where possible.)

This give both parties an opportunity to address the same points for readers to consider.

I am content to be judged by the conclusions of the contributors to this website, or any other suitable forum.

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Tom Faulkner
Hove, GB
May 27, 2011 11:21 am EDT

Crap VAT Invoice.
This was the 2nd or 3rd attempt at an invoice.
After the 1st attempt it was pointed out that the address was wrong - and specific detail was given for it to be corrected.
At the 2nd attempt the address was STILL wrong.
Can you spot the error? The Social Media People couldn't; they needed help (even though it had been pointed out 20 minutes earlier).

The company had repeatedly told me that there is a link to Terms& conditions at the bottom of invoices. I never, ever received an invoice with a link or reference to Terms and Conditions.

Is this the sort of document you would expect from a company with 'good business practices?

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Tom Faulkner
Hove, GB
May 27, 2011 10:58 am EDT

2 sides to an argument are usually the minimum.
That's why:
The Social Media People (as 1 side) has its say - and readers can judge the veracity of the comments made.

The majority of contributors (as the 2nd side) make their case (often backed up with verifiable facts) with a consistency of story which is difficult to ignore or refute.

Since the responses from the company accuse everyone of being liars, competitors etc it blinds itself the reality that there are many, justifiably disgruntled people gunning for it.
However, it does not blind an objective reader to where the weight of evidence points.

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Edsarn
Rhyl, GB
May 26, 2011 7:00 pm EDT

With some of the the things you have posted on here Steven I am not surprised. While you claim to be dyslexic there is no excuse for the language, tone and content of some your posts, some of which have been quite disgraceful. Perhaps you should give people what they want and all these problem might go away.

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Edsarn
Rhyl, GB
May 26, 2011 12:41 pm EDT

nothing then

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Tom Faulkner
Hove, GB
May 26, 2011 11:03 am EDT

The Social Media People's threat of legal action, and the 'mysterious' solicitor.
What would be expected of a company with good business practices, integrity, ethical values and honesty?

I received an email threatening legal action (see Reply 57, BadBiz.com)
http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/msg503/

I wrote to The Social Media People 3 times on the matter, including a specific request for details of the solicitor whom they had employed, who contacted me 5 April 2011.

(See Message 70)
http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/msg503/

Despite sending this request 3 times, including Recorded Delivery, no reply or answer has been received.

Would you expect a company with even a shred of integrity or ethics to have someone impersonate a solicitor, and phone a customer?

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Tom Faulkner
Hove, GB
May 26, 2011 8:51 am EDT

More valuable comment on The Social Media People Terms and Conditions here:

http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/new/

So, even if you are told about the Terms and Conditions, even if you get them, even if you read them - can they be enforced? Or are they 'Unfair Contract Terms' according to the Act?

Have a look at the comment on BadBiz, and if necessary ask your own legal advisor.

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PheonixKnight
Bristol, GB
May 26, 2011 8:20 am EDT

Both of Steven Jackson's last comments do not appear to have come from someone with the sort of maturity you would expect from someone who has attained the sort of level of experience and responsibility that he proports to have. More like a cockey kid in his twenties eh Shane? You are showing far too much lack of maturity now. Not the cool headed sincere executive that always finishes with a sickly 'Warm Regards'.

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Tom Faulkner
Hove, GB
May 26, 2011 7:31 am EDT

A few interesting points on BadBiz.com. about Terms and Conditions of The Social Media People.

And it sounds like Steven Jackson telephoned BadBiz. I wonder if it was for one of his 'little chats'?

http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/new/

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Edsarn
Rhyl, GB
May 25, 2011 7:09 pm EDT

Thelovefist the third - So what have you actually posted that contributes anything at all to this thread?

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Elemental
Mile Oak, GB
May 25, 2011 9:39 am EDT

Does anyone remember posts by ‘TheLoveFist 11’ about 6 or 7 days ago?
Brief exchanges about his/hers being the only ‘Profile’ not visible when the name was clicked on, and the question ‘why’? was asked, and answered in dismissive terms.

It is revealing that the now very quiet Mr Jackson (Director, The Social Media People) wrote in his very next post:
“Thank God we have actually found some sense been talked about on this forum.
Courtesy of TheLoveFist II (who has been a member of this forum a lot longer than any other commenter) and seems to know much more about buiness than any one else:”

So, Mr Jackson approved of TheLoveFist 11’s posts.

How would Mr Jackson (the very quiet Mr Jackson) know how long he/she had been a member?
Was it TheLoveFist 11’s support of The Social Media People and/or other companies owned by the same Directors which got him/her BARRED from the forum?

The reason for the lack of visibility of the ‘Profile’ is explained by complaintsboard.com:
Full quote - email from complaintsboard.com:
“The above mentioned user has been blocked due to violation with our Terms.
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Sincerely,
Complaints Board Team
www.complaintsboard.com”

Perhaps Mr Jackson (the very quiet Mr Jackson) can tell us why this ban was bar was put in place?

(If anyone wishes to see the original messages I can provide them.)

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Tom Faulkner
Hove, GB
May 25, 2011 7:53 am EDT

Getting up early can be so rewarding.
Suddenly The Social Media People is providing real, actual information.

I see that the mistake ridden, legendary 'Terms and Conditions' are now posted for all to see.
On BadBiz, here:

http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/new/

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Tom Faulkner
Hove, GB
May 25, 2011 7:38 am EDT

I attempted to attach an 'NOTICE OF LEGAL ACTION' document to a message, but this website couldn't handle it (perhaps it was too hot!)
It is posted at BadBiz.com; here:
http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/new/

Have a look and see if you think it was produced by a company which is "honest, with integrity, good business practices and a high level of ethics"

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BadBiz
Newport, GB
May 25, 2011 12:48 am EDT

Hi there Humphrey, I just need to make one small correction to your statement the phone call recording is on badbiz.co.uk the exact link is http://badbiz.co.uk/2011/05/the-social-media-people-harassment-and-complaints-part-1/ I notice that Social Media People have registered on my forum which is http://badbizforum.com. Sorry I had to do that but there is nothing on the site you mentioned about the Social Media People. I want to go back to this and people need to think . If a customer is happy with their service why would that person be looking at Complaint Websites? Also in relation to alledged IP address searches Steven Jackson alleges to be able to do it cannot be done unless you are the administrator to such a website. So I suggest that anyone who claims they are a good company register on BadBiz Forum so that the IP address can be checked to verify that it is not ones from the company. So I suggest anyone saying good things about this company are nothing more than plants. Also they have typical traits of trying to twist the stories into other stories to get off the subject matter "Orange" has nothing to do with the subject matter of if The Social Media People are a scam. We are gaining tons of evidence on this company and if anyone wants to do a joint claim against them I will gladly get and pay for legals to deal with the matter. As I do not appreciate bullies. It is much harder to deal with someone who will go all the way with you. I have the money, the time and the pateince to deal with them for you.

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Tom Faulkner
Hove, GB
May 24, 2011 11:34 pm EDT

What have I done - except present factual information and offered to be used as a 'test case' for people to judge for themselves.
I am a real customer with a genuine grievance, but it feels like there is absolutely no desire to help people sort out problems.
Reputable companies value existing customers and try to resolve problems in order to drive repeat business. What is the policy of your company?

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Tom Faulkner
Hove, GB
May 24, 2011 11:12 pm EDT

All I've done is present facts, and even offered to allow the company to publish all my documents so they can prove me wrong - or not.
It really does seem like The Social Media People really don't listen - and don't want to listen to real facts and genuine complaints.

The issue is not the people who complain; it is the appalling way their issues are handled.
How much more proof of peoples sincerity is necessary to get the point across?

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Steven Jackson
London, GB
May 24, 2011 11:08 pm EDT

humphrey my dog i HAVE NOT GONE QUIET I LOST MY ACCOUNT AND HAD TO DO A NEW ONE

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Steven Jackson
London, GB
May 24, 2011 11:04 pm EDT

Tom Faulkner I dont no what yur problem is ? I have seen enough ###s in the world yes we took your deibt card details and made a cuple of mistakes but its you thats WRONG about us THE SOCIAL MEDIA PEOPLE ARE NOT SCAMS

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humphrey my dog
stoke on trent, GB
May 24, 2011 8:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bloody hell steph84 if you dont work with them you should, im sorry but you sound just like them. anyway stevie boy has gone a bit quite lately. maybe he is trying his usual tactic, pretend to be a happy customer! i liked the phone call recording of them on badbiz.com it was just like the one i got from them! tying to intimidate and pretend they are big boys in the business world. bollocks they are just a bunch of ---------- trying it on. if they get a few hundred quid of a lot of people they are laughing all the way to the bank, and when things start to catch up with them all they have to do is start another company like they have been doing.

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Hobby Horse
Reading, GB
May 23, 2011 11:55 pm EDT

Just got round to listening to that YouTube piece with 2 rather disturbing phone messages.

I've worked with several lawyers and it is rare indeed for one to phone 'out of the blue' to accuse someone of a crime, as referred to in one message.

Rarer still is for 2 people to have identical voices.

As one of the 'in-house legal advisors' the solicitor shouldn't be too difficult to get in touch with, as indeed would also be true for the Legal Agent Jonathan Barker-Smith (Barclay-Smith?)

And if the company can identify an individual who uses this website 'through I.P tracking', they presumably know who we all are!

I hope Mr Jackson hasn't forgotten that he promised to tell us when the phone number changed.

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 11:46 pm EDT

No if you read the notes you can quite clearly see that my comments where made at Phoenix.. I answered your post shortly after you made your post... Where I get defensive is associating me as part of this organisation? This frustrates me when I am adding the experience I had with them which because it is the opposite to a few of you on here and in fairness if you read through the comments most of them a postings from the same group of people. I know people who hate Sky but I have no issues with them and would do exactly the same on a board similar to this. I know how it feels to have a group of people making there feelings clear but not when they are not all factual. This stems from the same problem my husband had on a similar board like this that wasn't all that was made out to be so forgive me for being abrupt but the likes of Phoenix who don't really have much of a case like yours make quite a lot of noise. Not once have I aimed any comment at you par the response to your post. If it is that much of a big deal why not pursue it legally... again It will always be tit for tat, you along with a few others didn't like the service... me like a few others on here did like the service. People as mentioned earlier will always wrong the wrong and right the right.

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Edsarn
Rhyl, GB
May 23, 2011 11:31 pm EDT

Steph84
Where did all that come from? That sounds pretty combative i must say. Are you suggesting I am a time waster from the one small sentence I wrote! Or a small minded person hanging around wasting the time of the Social Media People?
God forbid.
I have been in business a lot longer than six years and if I treated my customers in the way the SMP have treated me I wouldn't still be in business. Its a shame too, as we did all the things you have said we should have done but our experience has been rather different and it has occurred on two levels - the failure to provide documentation, reports and invoices that were supposed to be provided at a certain time and the subsequent failure to provide verifiable proof that they had done so. The second is the liberal use of quite offensive terminology, experienced by most of us, that has no place in a business environment, certainly not one that I am used to.

I think that you will find that the people who have posted on here have done so in utter frustration. I think that most of the effort that people have put in to find out about this company, which is of course very interesting, has been found because their only recourse is to see if others have experienced the same by searching on the internet. Is that a bad thing? It is also interesting to find that the only thing that comes up when you search the social media people or Facebook advertising is the few complaint forums and the website. There is nothing else, no reviews nothing. I find that quite odd.
You may have had a good experience but to lecture other people on what they should have done might make people a little suspicious if only because it is the total opposite experience of ours.

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 11:24 pm EDT

Elemental... Not in all cases... Why have I no order from Google and I did receive a receipt off the company shortly after I made my payment. I have had plenty of dealings with companies over the phone and not many supply the order, Orange being one of them. I apprently entered into an 18 month contract that I never received an order for as everything was done over the phone on a recording, Orange are I would assume a much bigger company and I'm sure they follow the legal requirments needed to trade... I have still got 5 months left to run on this contract.

Surely this would be something if it ment that much you would of asked for (assuming you have/are a client) before you signed up? If that is the case then pursue it in a legal matter otherwise debates like this will continue where people will wrong the wrong or right the right like me. It didn't work for you and you wasn't happy with there service... well I was. It will always be tit for tat. There seem to be a couple more within the comments it has worked for and will always be seen as it works for some and not others.

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Elemental
Mile Oak, GB
May 23, 2011 11:17 pm EDT

And the more observant of you will note...

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Elemental
Mile Oak, GB
May 23, 2011 11:14 pm EDT

However many and thorough the phone calls; however many questions you ask and get answers to; however good your memory -
The supplier has a clear legal obligation to provide confirmation (the 'Order') - in writing - for you to check and correct/approve. (E-commerce Regs, Law of Contracts, even distance selling althought that's more for consumers than small businesses)
It didn't happen for me, and the document produced by the company itself is published on this forum to prove it.
Therefore apart from many other issues which could be debated The Social Media People failed to conclude the contract. The agreement was not completed. No contract.
Don't believe me (and some won't!) consult the law.

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 10:57 pm EDT

Phoenix, if you read correctly it was UTH who had stated they had have dealt with 1000's of companies. I said my company was successful (both of them and my husbands being a 3rd). The only rat people smell is sad people like you. I asked the right questions Phoenix, this is not inside information like I say just information THAT WAS EXPLAINED TO ME. Looks like I hit a nerve with yourself there in my previous comment, why because I was correct. Why have you not commented on my previous post apart from I know to much... so this would be seen upon as me being correct and you hadn't LISTENED to what was explained to you? Oh and in UTH's defence for dealing with 1000's of companies but used the Facebook platform to advertise... I see Coca-Cola adverts all of the time... this goes for Porsch, Aston Martin and other ADVERTS of big brands... I'm sure these have dealt with millions let alone 1000's but every business could do with more business phoenix... your input seems to be less and less credible and the only answer you have to somebody stating FACTS that we all know from being told of them is that I am all of a sudden an employee of the company? How sad of a world you must live in... I can categorically tell you and everybody else reading this, I have not connection with this company apart from trying there services. Like I say you are quick enough to bad mouth it Phoenix but when somebody who has had a good experience (hassle free) we work for the company... Going back to my previous comment, before you agreed by giving your details over the phone and then before agreeing the follow up call after you gave your bank details (why this is inside information I don't no, anyone reading this all had the same calls right or wrong, or do we all work for the company Phoenix?) Did you research the company first, it is not a difficult question? Did you ask when confirming the follow up call if there was a cooling off period? Was everything made clear to you on both calls like it was to me and oh my friend who I recommended (yes he also works for the company before you ask). I think I smell a rat with you Phoenix, I didn't want to get in to a cat fight with nobody, you all went to town for it being a bad company I have told you there is a good side like most companies. Grow up Phoenix, oh and sorry for hitting that nerve.

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UTH
Bolton, GB
May 23, 2011 10:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steph

Yes, I did speak with another member of staff who works in an entirely different department. I might as well have taped the first phone call. They both seem to have had the same training. Why would this be needed?
Also, would you have been give the information had you not asked? Would you run your business in this way?

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 10:36 pm EDT

Hi Uth,

This is something I cannot pass judgement on as it is a situation I have not found myself in. I know that on the call I received about an hour or so after is where I received the information. I know it is a 30 day trial but had to ask again what thy ment by this as i wasn't fully sure. What they said was that I can cancel my agreement at anytime during the 30 day trial. I suppose it was my choice to leave it for most of the duration to see if it had worked... For me sadly it hadn't but such is life for me at the minute! If I had carried on in to the second month then I needed to give them 30 days notice. This for me was made clear so couldn't complain if I did have a second payment taken as they would assume if I have not contacted them I wanted to take month two. I have had huge arguments with my mobile phone network Orange, they tied me in to an 18 month contract that I didn't no I was entering in to and was extremely disappointed. My partner is with Orange, he thinks they are the best thing since sliced bread (and again this is my husband!). The account manager I had looking after me was very professional, have you tried speaking with another member of there staff? Like I say UTH I am not saying they are perfect but I wanted to shed some light from a different prospective. I have tried there services, didn't work but has/is for my friend.

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PheonixKnight
Bristol, GB
May 23, 2011 10:31 pm EDT

Hi Steph,
You talk with so much inside knowledge of the Social Media People's 'Gospel of Conduct' that without doubt you have proven your inside knowledge of this organisation by preaching it so accurately. How you doing Stevie or is it Grace or Amanda? Why are you advocating on behalf of an organisation you have no ties with? Why because she/he does have ties with them Ladies and Gentleman. So transparent.
Dealt with thousands of companies Steph? Then why would you need to use an organisation like the Social media people? You should have made enough contacts enough repeat business to retire if you've dealt with thousands of companies because recommendation is the best form of advertising, or like me ladies and gentleman do you too smell a rat?

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UTH
Bolton, GB
May 23, 2011 10:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steph

I don't recall being given the information that you did. I thought that I was going to be called back to see if I wished to continue. Why would they send me an e mail stating "that as you only have the one month advert... if you would like to commit to more then we can offer you a discount" if I was already on a rolling contract? I find this at best very misleading.
When I called, almost before I could explain the situation, I had my account manager telling me I was wrong, I received this call and was told that etc. There was not one offer of looking into my situation or what I'd been told. They then refuse to close my account after receiving the written notice due to the account being in arrears and have said they plan to keep charging my account.

UTH

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:52 pm EDT

Hi Uth,

I understand this and again by no means saying they are perfect. I am not sure what your issues were UTH, I don't think I got far enough to see what these issues where. Whether this is because I cancelled in time or not I am not sure? I did get my e-mail towards the back end of my 30 days which is when I proceeded to cancel as to be honest it didn't work. I can honestly say it has for somebody I recommended (incase you never read my previous comment).

They no this as they track it using a code on there actual advert. Did they make you aware UTH at the begining of the agreement what the terms was? They did with me which is where I get confused with some of the comments as I knew what I had to do to cancel if I didn't want to roll in to the second month from the start.

Steph

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UTH
Bolton, GB
May 23, 2011 9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steph,

You seem to be one of the few lucky ones. I have been trading for nearly 20 years now during which time I have dealt with hundreds, maybe even thousands of companies. This is the first time that I have ever received what I perceive to be threats, and the tone of the conversations is really very shocking. I feel that I have been caught by a very deceiving contract where the e mails they send contradict what they claim has been said.

UTH

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:31 pm EDT

Tom, when I put my first post, it is interesting what you may find when researching yourself. I have found comments about mine and my husbands business... It is interesting what you find when you look hard enough Tom. Google, comment boards and FACEBOOK are a wicked place as I am sure you would agree? Is a lot of this fabricated... I would like to think so and for the record, I just thought it had worked for me so why not defend it Phoenix like you bad mouth it? Again I stand up for what I believe in just like you.

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:27 pm EDT

Tom, I have noticed you have made quite a few comments on here and assume that your experiance wasn't a good one. By no means am I saying that this company are perfect just the digs on top of the facts ruin the credibility of the complaints. What I was referring to is the parts that people say they have not done business with certain companies when I am led to believe otherwise which has come from the horses mouth Tax Assist themselves. Other points in question about the agreement rolling over in to month 2, yes it will do if you do not cancel in the right amount of time. If you do not cancel an agreement then you are committed to that next month. Before the adverts start, you are all explained this unless I was a special case? I cannot understand why the company is to blame if you forgot to cancel... sour grapes to me but that is life. I had a similar experience with a popular on line DVD rental company... If the experience was as bad as it sounds, have you not contacted anybody about your experiences and seek legal advice? Surely that is the way forward as a suppose to writing on these forums. I have done some research myself when I wrote my first post just to see what comes back... Even on me and its quite surprising what you can find out about yourself on forums and Facebook Tom...

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:21 pm EDT

so that means that they haven't done business with them? Just because they are not supposed to have there logo on the website this means they have not done buiness with them hmmmmm I guess not as they have again explained THEY HAVE!

Tom, I have noticed you have made quite a few comments on here and assume that your experiance wasn't a good one. By no means am I saying that this company are perfect just the digs on top of the facts ruin the credibility of the complaints. What I was referring to is the parts that people say they have not done business with certain companies when I am led to believe otherwise which has come from the horses mouth Tax Assist themselves. Other points in question about the agreement rolling over in to month 2, yes it will do if you do not cancel in the right amount of time. If you do not cancel an agreement then you are committed to that next month. Before the adverts start, you are all explained this unless I was a special case? I cannot understand why the company is to blame if you forgot to cancel... sour grapes to me but that is life. I had a similar experience with Love Film... If the experience was as bad as it sounds, have you not contacted anybody about your experiences and seek legal advice? Surely that is the way forward as a suppose to writing on these forums. I have done some research myself when I wrote my first post just to see what comes back... Even on me and its quite surprising what you can find out about yourself on forums and Facebook Tom...

My husbands business took quite a hit from exaggerated comments on such forums. Some that was fictional and not true, I am not saying Tom they are perfect but they did ok for me and are for my friends business. Imagine if we believed everything we read Tom? I have read some interesting things over the last couple of days but I take no notice. I have actually become one of you by getting involved... I just think it is unfair for people to pass judgement on everything they read when only the bad things get posted. If more people it worked for put there comments thing would not seem half as bad.

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:17 pm EDT

Phoenix night... It didn't take long before "the you are an employee comment came out?" Why am I an employee because I am defending them? I have no issues what so ever, you call me NAIVE (with no K I might add)... I believe you wanted to do business with this company? I believe you will of had a cold call and verbally accepted and give your details over the phone. I also believe that you will of had another call explaining what the procedure was and what you had to do to cancel? You then changed your mind a couple of days later as you have explained in previous posts correct? Keep in mind this is after you have taken up time of the staff on two occasions, you then said that because you couldn't cancel (after they had already explained what you had to do on the follow up call) they are a bad company? Imagine if they had 10 so called clients like you everyday, all would be ok anyway as they wouldn't have a business to run, is this ethical on you part (as per your previous comment)? This is why there is no cooling off period in business as they do not have time for time wasters such as yourself? If there is a cooling off period in business then there are not many companies that give it and more fool them if they have to deal with again people who want to waste there time. Maybe do the research before you commit yourself Phoenix and you call me NAIVE, I have run a successful business for 6 years and my husband runs a professional (another successful) diving company... Who is the NAIVE one in this conversation Phoenix, and again for the record if you failed to listen to what was told you on the calls and you failed to do any research before you give your details over the phone what has this got to do with you?

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Tom Faulkner
Hove, GB
May 23, 2011 8:53 pm EDT

Further discussion about the ‘Clients list’ and Tax Assist.
Yes, franchisees operate in their own ‘patch’ and often advertise according to their local needs. No problem with that.
However a supplier of services locally must not just assume that because it did work in one or several localities that there is any right to use the corporate logo of another company.
Generally the owner of the ‘Intellectual Property’ (i.e. the ‘franchiser’, corporate owner) does not automatically permit its logo to be used by a supplier of local goods or services.
Permission must be sought and actively granted by the owner of the I.P. (logo/trademark etc) in most, if not all cases.
This is the issue about the large franchisers. Were all Head Offices asked for, and gave permission to use their logo?

To understand the facts relating to the rights of the owners of, and obligations of others who want to use ‘Intellectual Property’, look here: http://www.ipo.gov.uk/pro-lawpractice.htm

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PheonixKnight
Bristol, GB
May 23, 2011 8:52 pm EDT

Steph even if The Social Media People have done business with just one franchisee it does not give the social media people the right to advertise that (for instance) Tax Assist Accountants as a whole company recommend and advoacte their corporate practices. A companie's logo is it's intellectual property and as such (having spoken directly to the Director of Web Services at Tax Assist Accountants at their head office i can assure you that they were not happy with the Social MediaPeople using their 'itellectual property' to promote themselves.
I would also point out that all of the companies that were proported to have been The Social Media People's clients were all franchises, and by virtue very difficult to prove whether an individual franchisee had used them or not. Make no mistake sheep in wolves clothing comes to mind, no amount of cunningness imaginable would accurately desribe the deceit that they will stoop to.
Why would so many honest business people wage war on a company that has done no ill to them? Have you not read my previous post about the prevoius company owned by the same directors Tom and Neil McVey? Already the evidence is overwhelming. You are obviously a very well meaning employee of this company or else very knaive.
If the former get another job, if the latter this is not really your concern. Indeed why would you have even bothered posting?

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Tom Faulkner
Hove, GB
May 23, 2011 8:13 pm EDT

The issue is the appalling way business is carried out by The Social Media People - but not necessarily in every case.
If someone has had a good deal and/or good experience it's understandably difficult for them identify with the frustration and anger of those who haven't.

For me, and others I've spoken to, it is taken seriously because the problems are real and serious; which is also why we are so vociferous on the subject.
I have tried mainly to present factual information (but yes, including some 'digs'), but few facts have been addressed either here, or more importantly privately with the company before things 'got nasty'.
Indeed, if the company rates me as such an unreasonable customer it has had the offer to show the world how patiently and well it attempted to handle my early queries, which became major issues – by PUBLISHING EVERYTHING which has passed between us.
The company has been willing to publish some private communications between itself and various people; so it can’t be a matter of principle.

If the offer is taken up – to publish everything – I know it wouldn’t be riveting reading/listening, but it would allow readers to judge the facts of a real case that went wrong.

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Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 8:08 pm EDT

Edsarn... I have no issue with the product, I think its a great way for business's to advertise. When I was approached I was actually asked if I knew anybody that it would help... I have been in business for over 6 years and have no issues with recommending anybody to the concept whether it be with this company or any other company that does this. I also use Google adwords that doesn't work for me every month, the amount of money I have spent that hasn't always turned to business for me is unreal but that is the nature of advertising. Would I tell somebody to not spend money with Google... not at all. If I had been on board for my month would I of still recommended them, yes why wouldn't I. As I mentioned in my top post, I followed there procedure and I had no issues.

As I also stated above, I have not come on here for a cat fight but to say that all is not as bad as you are making out. If you do your proper research you will see that they do what they say they do. For instance Tax Assist (phoenix night), a company they have apparently never done business with. Well If you ask properly you get a proper answer. Tax Assist are a franchise and they sell franchises, they themselves have never advertised selling there practices via Facebook and in turn The Social Media People, they did say however that they have had certain franchisees that have been on board with certain companies, one being in mention The Social Media People. There advertising is at the the proprietors discretion. This is what I mean about things not being as they seem when written on here and other forums. If you do ring them and ask them to explain, they will. I have also noticed that they have now blocked anybody wanting to see the clients on the website (as mentioned above)... do you blame them! I would of done exactly the same thing if small minded people was ringing them wasting there time (like I have). They spend money to advertise for business not people who sit all day on forums ringing them. Let me guess now the company has had a bit of defence I must be affiliated with them? As soon as somebody has a bit of something positive to say they work for the company... it is quite sad really but again we now live in a bizarre world. How do I know that you lot are not competitors?

I have two business's, one based in Washington (Tyne & Wear) and one based in Oldham (yes that's Manchester), the Manchester advert never worked but may work for Washington... I might give that demographic a go and see if it works...

For the record (Edsarn)

1. What has my decisions got to do with you who I recommend and who I don't?

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