The Salvation Army USA — Rude and inappropriate manager
Yesterday when I was about to check out at the Salvation Army in Austin Texas off of W. Louis henna. There was a lady by the name of Joan at the register who is checking people out, while she was in the process of checking out my friend who was in front of me I was looking at some tank tops on the racks next to the register. Mind you my friend did not have a mask on, this employee by the name of Joan then proceeds to scream across the store at me that I am not allowed to shop in the store because I don't have a mask on. I proceeded to tell her that I was in line to check out and that I was with my friend who she was already checking out and that I was planning on leaving. When I proceeded to get in line she still continues to parade me and talk very loudly and very rudely to me while she was waiting on the person in front of me who happened to be my friend but she was not under the realization that we were together. Then when I moved up to the front of the line she continued to be rude to me and make comments to me about my daughter and how I was asking her to make sure that we are standing 6 feet away from her and that I was a very rude person and that I was insensitive and she was continue to embarrass me. She was very loud she was Yelling and continue to embarrass me while I was in line. After about two minutes of this I proceeded to ask her if this was the way that she dealt with all customers and was this an appropriate way to hold a transaction. Then she proceeded to scream and yell for the manager of the store and when I asked her is that how you get your manager she said I'm up here by myself there's nobody else helping me so I have to scream for her. After about 10 minutes of her screaming for the manager somebody finally came out and as I was putting my debit card into the machine after about a minute it said pull card so I proceeded to pull my debit card out and while I did this she screamed in my face and said why did you do that and I explain to her that the machine said pull card and she got very loud and very rude and Said that I jumped the gun and put the car in to soon and called me an idiot and as I put my card back and I was explaining to the manager on duty how rudely she was behaving towards me and the manager said fine we will take care of it and even had to ask the lady to calm down while she was continuing her transaction with me. And as a manager was looking at me and she kept looking at the other employee and rolling her eyes needless to say I spend a lot of money at the Salvation Army and I've always thoroughly enjoyed my experience at this one in round rock but I am letting you know that I will never ever come back to the Salvation Army ever again and I will continue to tell each and every person that I talk to how horrible my experience was until this lady is removed from that store. Her actions were completely inappropriate and no one should ever ever talk to a person that they're waiting on in customer service in that manner!!! I was completely shocked at the way that she was talking to me and the fact that she was yelling at me. I work in retail and if I ever talk to or treated somebody the way that she treated me I would've been fired on the spot it was that bad. Once again I was completely embarrassed she was completely rude and inappropriate by all means and I really hope that this is not the way that your employees are being trained to help customers especially in these hard times that we're going through.