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I submitted a form with photographs of what I believe to be a mis-struck coin. This was on the 28th of November
I had a reply saying it could take more than 28 days but since then I have heard nothing despite sending about six emails, some of which received replies and some didn't.
I also resubmitted a form do detail that I has not heard anything and still just got the standard reply back.
It is now over three months surely someone can let me know what is happening.
My Account number is [protected]
My email address is paul.[protected]@ntlworld.com
Thank you for your time and if you require more information please feel free to email me.
Kind regards
Paul
order paid for not complete
Ordered 2 2018 gold sovereigns at the end of December and received one on the 31/12/18 (PMC-052457). I have emailed them the details and rang a number of times. After 3 weeks I received n email saying the It dept were looking into it. After waiting for a response I rang and asked to speak to the manager. I was told he was out but would ring me.I am still waiting for the call.
This is the worst customer service I have experience. I ONLY WANT MY ORDER TO BE COMPLETED!
Account no: [protected]
A lot to be desired
British Royal Mint - www.royalmint.com
So I ordered a coin from the British Royal Mint. I soon discovered that a company (Asset Marketing Services Incorporated Inc) based in Minneapolis, MN does the order processing for the mint for United States orders.
Overall, the experience was unpleasant for the following reasons:
1) After placing my order and registering at the website, I was unable to login to check my order status.
2) I emailed the customer service department (Asset Marketing Services Inc) daily for two weeks before I received a reply.
3) The company charged me $11.95 postage; where the package mailed to me was posted for $1.98.
I appreciate the coins offered by the British Royal Mint; however the U.S. company handling the U.S. orders leaves a lot to be desired.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is The Royal Mint legit?
The Royal Mint earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Royal Mint. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Royalmint.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Royalmint.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The Royal Mint as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for The Royal Mint have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The The Royal Mint website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up The Royal Mint and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to The Royal Mint. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of The Royal Mint complaint handling
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The Royal Mint contacts
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The Royal Mint phone numbers+44 800 032 2154+44 800 032 2154Click up if you have successfully reached The Royal Mint by calling +44 800 032 2154 phone number 5 5 users reported that they have successfully reached The Royal Mint by calling +44 800 032 2154 phone number Click down if you have UNsuccessfully reached The Royal Mint by calling +44 800 032 2154 phone number 1 1 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 800 032 2154 phone number67%Confidence scoreCustomer Enquiries & Gift Orders+44 800 032 2152+44 800 032 2152Click up if you have successfully reached The Royal Mint by calling +44 800 032 2152 phone number 1 1 users reported that they have successfully reached The Royal Mint by calling +44 800 032 2152 phone number Click down if you have UNsuccessfully reached The Royal Mint by calling +44 800 032 2152 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 800 032 2152 phone number100%Confidence scoreTelephone Orders+44 333 241 2223+44 333 241 2223Click up if you have successfully reached The Royal Mint by calling +44 333 241 2223 phone number 0 0 users reported that they have successfully reached The Royal Mint by calling +44 333 241 2223 phone number Click down if you have UNsuccessfully reached The Royal Mint by calling +44 333 241 2223 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 333 241 2223 phone numberThe Royal Mint Experience+44 144 323 5908+44 144 323 5908Click up if you have successfully reached The Royal Mint by calling +44 144 323 5908 phone number 0 0 users reported that they have successfully reached The Royal Mint by calling +44 144 323 5908 phone number Click down if you have UNsuccessfully reached The Royal Mint by calling +44 144 323 5908 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 144 323 5908 phone numberRoyal Mint Bullion+44 144 322 2111+44 144 322 2111Click up if you have successfully reached The Royal Mint by calling +44 144 322 2111 phone number 0 0 users reported that they have successfully reached The Royal Mint by calling +44 144 322 2111 phone number Click down if you have UNsuccessfully reached The Royal Mint by calling +44 144 322 2111 phone number 0 0 users reported that they have UNsuccessfully reached The Royal Mint by calling +44 144 322 2111 phone numberCorporate Enquires
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The Royal Mint emailsexperience@royalmint.com91%Confidence score: 91%visors@royalmint.com90%Confidence score: 90%customer.services@royalmint.com90%Confidence score: 90%support
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The Royal Mint addressPontyclun, Llantrisant, Wales, Mid Glamorgan, CF728YT, United Kingdom
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The Royal Mint social media
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