TreasuryDirect
reviews and complaints

As a consumer, my experience with TreasuryDirect has been somewhat mixed. While I have found the website to be a valuable resource for cashing in savings bonds, I have also encountered several frustrating obstacles along the way that have made the process more complicated than necessary.

One of the most noticeable issues with the site is the login process. While I appreciate their security measures, I found the use of a virtual keyboard to enter my password to be tedious and time-consuming. Moreover, I often encountered glitches where my clicks were either not registered at all or resulted in duplicate entries. To make matters worse, the site does not allow for the display of passwords to verify my entries, which meant I had to go through multiple attempts before finally logging in successfully.

Once I was able to access my account, I found myself struggling with navigating between pages. Multiple error messages kicked me out of my account, forcing me to login yet again - a frustrating experience to say the least. I wish they would provide users with the option to display passwords during login and kick them back to their account page instead of out of the website completely.

In short, while I appreciate the value of TreasuryDirect, the website's issues have ultimately made it one of the most difficult to use that I have ever encountered. I hope that the developers behind TreasuryDirect can take this feedback on board to improve the user experience for future users.

In today's world, finding a bank that will accept savings bonds can be quite challenging. That's why so many individuals find themselves resorting to TreasuryDirect. However, navigating the site can prove to be an arduous task. The constantly crashing pages force users to log in again and again, which can be quite frustrating. To enter your password, you are forced to use a mouse to type on your keyboard - a feature that is not user-friendly at all.

If you want to edit any bank account info, you will need a Medallion-stamped form - yet another obstacle that you must overcome. Unfortunately, obtaining this form can be just as challenging as trying to cash your bonds in the first place. It seems evident that the goal is to make the redemption process as difficult as possible, in an effort to discourage individuals from redeeming their savings bonds. Some may even go as far as to suggest that there is an underlying scheme at play.

It is a shame that a website that is supposed to be assisting individuals to cash in their bonds has become such a pinnacle example of government incompetence. Hopefully, in the future, TreasuryDirect will take steps to improve its user interface and provide a more streamlined process to help users redeem their savings bonds.

Treasury Direct, a website managed by the US Department of the Treasury, provides a platform for people to purchase US government bonds online. However, reports of difficulty in redeeming bonds and accessing funds have sparked concerns amongst users. While it's certainly easy to buy bonds on the platform, redeeming or cashing them out seems to be a whole other ball game. To withdraw from the investment, Treasury Direct requires users to furnish an affidavit of identity, which has to be verified by the bank using their official corporate seal or medallion. This requirement has caused much confusion and frustration amongst users, who find the process overly complicated.

Redemption of bonds is necessary, yet for many, it has proven to be an exercise in futility. The lack of clarity from Treasury Direct has compounded the issue, prompting many users to seek out other means of investing. To be fair, verifying identity is a necessary security protocol, but the method set in place appears flawed. Banks, having no vested interest in checking the identity of non-customers, understandably have been reluctant to accept affidavits from Treasury Direct. The official nature of the document itself has raised suspicions in the minds of some, with questions raised around its efficacy.

It seems that Treasury Direct needs to take a more proactive approach in addressing user concerns. Assurances that the process is legitimate and well-vetted could help in assuaging concerns and build trust in the platform. Considering that it is a government-run website, one would expect a higher level of professionalism. The user experience on the platform needs improvement, starting with making bond redemption more accessible and streamlined.

In conclusion, while Treasury Direct offers an easy and convenient way to buy bonds, there are issues when one tries to cash them out. The process of identity verification through banks needs to be looked at from a user perspective to streamline it. Otherwise, Treasury Direct risks losing users who want more flexible options for investments.

I recently had the opportunity to use TreasuryDirect to purchase a bond for a loved one on the other side of the country. While I was eager to complete the transaction, I quickly found that the process was a bit more inconvenient than I had initially hoped it would be. However, despite the frustrating experience, I was eventually able to purchase the bond. Unfortunately, I did end up losing $100 in the process. I was extremely disappointed by the lack of customer service offered by the site, which left me feeling frustrated and unsupported. All I received was a pre-recorded message stating that my call was important, but I spent an hour on hold without ever speaking to anyone. I believe that the U.S. Treasury should take responsibility for maintaining their website to a higher standard to ensure that customers who use TreasuryDirect do not experience similar issues.

Thankfully, I was finally able to remove the bond from my account, although I remained anxious about the potential consequences of having made the transaction. Overall, my experience with TreasuryDirect was profoundly negative, and I would not recommend it to anyone looking to make a bond purchase. There are undoubtedly better options available that offer superior customer service and a more user-friendly experience.

Upon establishing a new Treasury Direct account in December 2021, I had submitted five savings bonds for reissue to a trust. Despite it being well over six weeks later, I have not received word of their transfer. Upon inquiring online, I was relieved to receive a prompt response that the bonds had indeed been received. However, my relief was short-lived when I was informed that a transaction of this nature could take anywhere from 6-8 WEEKS to process. I was absolutely flabbergasted! As someone who has worked within the highly regulated securities industry, I am aware of the stringent turnaround times on processing transactions that exist, some even as quickly as 24 hours. I couldn't help but feel perplexed as to how such a long processing time could exist in this modern era of technology. Despite having additional savings bonds with a surrender value of $250 or more, I find myself hesitant to pursue their transfer for fear of having to undergo a similarly prolonged process.

As someone who recently encountered an issue with TreasuryDirect, I must say that I am less than impressed with their customer service. I found myself locked out of my account after failing to remember the answers to some of the security questions that I had previously set up. While I understand the need for such measures, I found it frustrating that there was no indication on the site that it might be wise to write down the questions as well as the answers.

After spending what felt like an eternity on hold, I finally managed to speak with a customer service representative, but only after waiting on hold for hours. The automated message kept assuring me that the wait time would be an hour, but after three hours, my wait time had somehow increased to an hour and fifteen minutes. It seemed outrageous that I had to spend an entire day on hold just to get assistance with my account.

Adding insult to injury, I found out that customer service is only available during weekday business hours. As someone who works for a living, I found this to be incredibly inconvenient. It seems that only the federal government could offer such lackluster service to its customers.

Overall, I must say that my experience with TreasuryDirect was less than satisfactory. While I appreciate the platform's convenience and ease of use in many other regards, the poor customer service I received made me question whether it's worth the frustration. I hope that TreasuryDirect takes steps to improve its customer service in the future so that others don't have to go through what I did.

Upon using the TreasuryDirect website, I have to say that my experience has not been the smoothest. I have encountered a number of issues with the functionality of the site, and they have unfortunately not yet been addressed. For instance, the website tends to crash if you accidentally use the back or forward buttons. Additionally, if you take too long to ask a question on the email form, you are automatically logged out of the system, which can be quite frustrating.

Despite these annoyances, I have persisted with using the site, as it is a necessary tool for managing my Treasury account. However, I was shocked and disappointed to discover that in order to add or change a bank to my account, I would need to submit a form to them via mail, along with a bank official's verification of my identity via a medallion signature. This process seems incredibly archaic in a world that is becoming increasingly digitized.

Moreover, the process also presents a significant security risk, as I would need to include all my bank account information, as well as my social security number, in the mailed form. This raises concerns about identity theft, particularly as the form would have to be sent through the post, with no guarantee of its safe arrival.

All told, it seems that TreasuryDirect's measures to protect users from fraud may actually be putting them at greater risk of identity theft. I hope that they reconsider their policies and update their website to make the process of managing a Treasury account more streamlined and secure.

When I first opened my account with TreasuryDirect in 2003, everything was great. Over the years, however, things have changed. Recently, I needed to switch the bank connected to my TD account, but encountered a number of difficulties along the way. I found the necessary form on their website, filled it out and printed it off, but when I went to Chase and Wells Fargo (both of which I have accounts with), I was informed they did not have the required stamp or seal and could not sign it. They also told me that nobody in my area offered the necessary medallion or signature guarantee. I tried four different bank branches, but was unable to find one that could help me complete the form. As a result, I have been unable to access either my Treasury Direct account or the money I have invested there. I have tried emailing, but only received a generic response instructing me to fill out the form, which I had already done. I have also tried calling several times, but was cut off each time. Today, I was informed via outgoing message that the service was closed due to technical difficulties. I am at my wits' end and don't know what to do next. It's disappointing to have encountered so many obstacles in a process that should have been relatively straightforward.

As a longtime holder of EE Bonds, I have had the opportunity to explore different ways to manage my investments. While looking for a more streamlined approach to managing my bonds, I decided to register my holdings with TreasuryDirect. My initial expectation was that the funds would be automatically deposited into my savings account as the bonds matured each month.

However, I was disappointed to discover that this was not the case. Instead, I found myself having to log in every month to redeem the bonds that had matured and were available for transfer on the 1st of each month. I then had to request the transfer of funds to my bank account and wait to see if the transaction was successful. Unfortunately, this process often proved to be frustratingly ineffective.

In my experience, it seems that transferring bonds via TreasuryDirect involves unnecessary effort and work. Rather than navigating the clunky and confusing website, I would recommend banking customers deposit their bonds at their local bank for a guaranteed and efficient transaction.

While TreasuryDirect may be a useful platform for purchasing bonds, it seems to be less suited for the banking aspects of bond management. Despite its flaws, I appreciate the ease of access it offers for purchasing bonds and the transparency it provides for monitoring holdings. Ultimately, however, the difficulties of transferring my bonds and receiving my funds outweigh the benefits of using this platform.

If there is one thing we all want in life, it is to have easy access to our hard-earned money when we need it the most. Unfortunately, my experience with TreasuryDirect (treasurydirect.gov) was nothing short of a nightmare. In fact, if it were possible to give them negative stars, I would.

After my husband passed away, I needed to cash his bonds in and have them direct deposited into my checking account. However, I hit a snag when I couldn't retrieve his "temporary password" because his email account was closed due to inactivity. So, I reached out to TD and explained my situation. To my shock and disappointment, they responded by putting a hard lock on my late husband's account and telling me that I needed to complete various forms and send letters of appointment.

As you can imagine, these "letters of appointment" had to be done by my attorney, which added even more expense to an already difficult and stressful situation. I sent the letters of appointment, along with the necessary death certificate and judge's letter granting me the title to his savings bond account. I even sent everything through certified mail to ensure I had proof of delivery. However, a month later, I received the signed receipt back only to find out that the address I was given to send my package to was wrong. Despite being told to send it to a West Virginia address, it ended up going to a Minneapolis address instead.

Two weeks after this initial setback, I reached out to TD to inquire about the status of my account. This was six weeks after I had initially mailed the information, and I was shocked to learn that the current processing time was 10 WEEKS! This was an untenable situation, especially considering that I am a widow who needed immediate access to this money.

Despite multiple complaints and emails, it took a total of 2 and a half months to finally receive my money in the middle of October. The customer service at TreasuryDirect is among the worst I have ever experienced, and I sincerely hope that nobody else has to go through what I went through.

In the end, I will never be buying savings bonds again. This experience has left me with nothing but mistrust for the way our money is taken care of. We should be able to get to our money when we need it, and treating customers, especially those who are grieving, with such negligence does nothing to instill confidence in our financial institutions.

TreasuryDirect is a popular platform for managing investments in U.S. government securities. However, some users have encountered issues with accessing their accounts or even reaching the site in the first place. As a result, such individuals have often expressed their concerns and frustration in dealing with this problem.

While such difficulties are certainly frustrating and even aggravating, it is important to note that TreasuryDirect has established several methods for addressing these issues. For example, users may contact the platform's customer service team for assistance or consult the site's FAQ section for troubleshooting advice. Additionally, it may be helpful to check one's internet connection or computer settings to ensure that these are not impeding access to the site.

Despite these challenges, many users have found TreasuryDirect to be an efficient and reliable platform for investing in U.S. government securities. The site provides a range of investment options, including Treasury bills, notes, bonds, and inflation-protected securities, among others. Moreover, TreasuryDirect makes it easy to manage and track these investments, with features such as automated reinvestment of interest payments and automated account fundraising.

In summary, while some users may experience difficulties in accessing their accounts or reaching the site, there are several resources available to address these issues. Overall, TreasuryDirect remains a valuable platform for investors looking to invest in U.S. government securities in a convenient and reliable manner.

continue to climb. I think TreasuryDirect is an excellent platform for individuals looking for a viable investment option. The website is user-friendly, and it allows for secure financial transactions. The 7 percent current II rate is quite attractive, especially considering the present economic situation. I certainly hope that this current rate holds up and remains high, as inflation is likely to be on the rise.

One aspect of the website that I appreciate is that it's easy to navigate, even for those who are new to the world of investing. The platform offers a range of investment options, including the very popular Treasury bills. Moreover, the website is regularly updated to provide users with all the necessary information they need to make informed investment decisions.

Another thing that sets TreasuryDirect apart is its focus on preserving the privacy of its clients. The website deploys various security features to protect sensitive information, including the data encryption technology, which ensures that any transmission of personal data remains confidential.

In conclusion, TreasuryDirect is an excellent choice for anyone seeking a low-risk investment option. It is a platform that is safe, user-friendly, and provides an impressive return on investment. The website's high-security measures, coupled with its regular updates, make it one of the best platforms out there. Overall, I would recommend TreasuryDirect to anyone looking to invest their money in a secure, hassle-free way.

If you're looking for a safe and secure way to invest your money, you may have come across TreasuryDirect. While it may seem like an appealing option at first glance, let me tell you about my own experience.

After depositing a sizable amount into my account, I was confident that my investment was in good hands. However, after 4 months had passed, I was surprised to see that 10K had been withdrawn from my account without my authorization or consent. Naturally, I was alarmed and immediately tried to get in touch with their customer service team.

That's when my troubles began. Despite calling their customer service number multiple times - a total of 6 to be exact - I was put on hold for hours on end each time. Frustrated and concerned, I never got through to speak with anyone from their team. As a result, I still don't have access to my account or my money.

If you're thinking about investing your funds into TreasuryDirect, I would strongly advise against it. My experience was not only a headache, but it caused me to lose trust in their services. Instead, look for other alternatives that have a better reputation and more responsive customer service.

I must say that I am quite impressed with TreasuryDirect and the way they handle their customer support service. I recently had an issue with some physical bonds that I had mailed to them and was concerned that they had not shown up in my electronic account, even after waiting for a couple of weeks. However, I reached out to them via email and was pleased to receive a prompt response. While the delay of three months was admittedly a bit frustrating and worrying, the fact that they acknowledged my concern and provided me with an update on the status of my bonds went a long way in reassuring me. Overall, though my experience wasn't perfect, I would definitely recommend TreasuryDirect to anyone looking to manage their bond investments online. Though it's worth noting that the turnaround time for processing physical bonds may be a bit slow, their customer support team is certainly top-notch.

Recently, I encountered some difficulties while logging into my account on TreasuryDirect's website. However, I appreciated the convenience of managing my Treasury securities, savings bonds, and bills online. As a result, I contacted the customer service department for assistance.

Unfortunately, I found myself waiting on the line for quite some time. Initially, I waited for 45 minutes, thinking it would not take much longer. However, the wait time gradually stretched out to 60 minutes, and then up to an hour and 15 minutes. It was quite a frustrating experience, and it had a considerable impact on my schedule for the day.

To make matters worse, I had to give up, as I could not wait any longer due to other commitments. Nonetheless, I still felt impressed by the robust selection of services that the platform offers. It provides a one-stop-shop for securities and bonds, with up-to-date information and resources. The platform also gives easy access to account balances, transactions, and the purchase of Treasury securities, savings bonds, and bills.

Although I encountered some setbacks with the customer service department, I still think TreasuryDirect is an excellent option for individuals who wish to invest in Treasury securities, savings bonds, and bills. The platform offers an array of investment options and educational resources that make it easier for beginners to understand and navigate.

In conclusion, my experience with TreasuryDirect was not entirely satisfactory, given the delays on the customer service line. Nevertheless, the broad range of features and services provided by the platform makes it a viable option for any investor seeking to manage their Treasury securities online.

If you are looking for a website that has been around since 1965, then TreasuryDirect (treasurydirect.gov) is the site for you! This website is not your typical modern website that is updated regularly to keep up with the latest technology. You'll get a classic experience that reminds you of the good old days. But, be aware that the information available on the site may not be as current as you expect.

When it comes to finding information or support, the only way is to call the customer service line. Unfortunately, the hold time can be hours long, which can be quite frustrating. And, there is no hold music or soothing voice to keep you company during your long wait. Instead, you'll be subjected to a loud, annoying ringing tone until your call is answered.

One thing to keep in mind is that TreasuryDirect does not offer a call back option. So, you'll have to wait on the line until your turn comes up. But, once you do connect with a representative, you will most likely receive the assistance you need. Just be prepared to be patient during the process.

If you enjoy the nostalgia of using an old website and don't mind waiting on hold for information or support, TreasuryDirect may be the perfect choice for you. But, if you prefer modern conveniences and quick responses, you may want to look elsewhere.

Recently, I decided to give TreasuryDirect a try but unfortunately encountered a discouraging experience. It all started when I attempted to access my account, but unfortunately, I was locked out. With a bit of frustration, I was directed to give the customer service team a call. However, my frustration grew further when I was made to wait on hold for more than an hour and a half. The automated voice kept repeating over and over again that my call was essential to them. Even though I tried to remain patient, the continuous repetition felt like a bit much.

As the hold music continued to play in the background, I began to wonder if anyone would ever answer my call. Unfortunately, I finally decided to give up and hung up. I was left disappointed that my problem was not resolved, and I felt that the customer services experience I received was not well-thought-out. It felt like a classic case of high call volume with a limited number of employees handling the customer support bit, which is quite sad.

In conclusion, I still hope that TreasuryDirect can improve its customer service and handle customer issues seamlessly to avoid such frustrating experiences. Perhaps more customer service agents or more online help links could be integrated into the support system to prevent long wait times and phone congestion. Nonetheless, I look forward to giving the platform another chance soon.

As a consumer who has had experience with TreasuryDirect (treasurydirect.gov), I must admit that I was disappointed with their website. The design and functionality are subpar, and I can't even begin to guess which contractor the government hired to create it. Opening accounts on the site seems to take forever, and the security questions are often so difficult that they feel impossible. It's disconcerting to think that the website is supposed to be a secure place to keep my money, yet the security measures themselves feel like a roadblock.

One of the worst aspects of TreasuryDirect, in my opinion, is the customer service. If you run into any issues, good luck trying to get ahold of someone to assist you. I've heard of stories of people waiting on hold for 45 minutes to an hour, only to be disconnected or hung up on before they can even talk to a representative. This kind of treatment is unacceptable, especially when you're trying to access your own money.

These problems can be very convicting, and there is no question that TreasuryDirect needs to improve their website design and customer support. It's bad enough to be locked out of your own account, but to be stranded on hold for over an hour with no guarantee of help is truly nerve-wracking. I hope that the site will make some major strides to improve and streamline in the future, for the sake of all its customers.

As a person, I recently had quite the frustrating experience with TreasuryDirect's website. Unfortunately, I mistyped or possibly forgot my password and after three attempts my account was mysteriously locked, preventing me from accessing crucial documents during tax season. Desperately trying to remedy the situation, I turned to email and phone calls in an effort to rectify the issue. After waiting on hold for what seemed like an eternity, I finally gave up after a staggering 61 minutes without any response on the other end. No one was available to aid me in my quest, leaving me feeling helpless and frustrated.

It's a real shame because I know TreasuryDirect has the potential to be a valuable tool for handling finances. However, this experience has left me with a sour taste in my mouth. Even when trying several different numbers, it's almost impossible to get in contact with a real person, and the automated message repeatedly told me the wait time would be started over again- leaving me with no indication of how long I would be waiting. As a result, I'll most likely end up filing my taxes without the form I needed, which puts me in an unfortunate position.

I have been using TreasuryDirect for quite some time now and have always found it to be an effective tool to calculate the value of my I bonds. However, I have noticed some issues with the system recently that have left me quite dissatisfied with their services.

To give you a brief idea, the calculated values of my bonds have been showing incorrect figures since November. This means that according to the calculations, my bonds have lost around $5,000 in value from October 2021 to November 2021, which is incorrect. My bonds were issued back in 11/2001, and interestingly, if I enter the issue date of 10/2001 or earlier, the values are correct. But, when I enter the issue date as 11/2001 or later, the calculated values go haywire.

This may seem like a minor issue, but bear in mind that the cumulative interest rate is now $5,000 less than what it was last month when everything seemed to be working correctly. It is frustrating because I rely on this tool to keep track of the value of my investments. I expect to be able to trust the system and the data it provides, especially when it comes to a government-run website like TreasuryDirect.

Overall, I am disappointed with this experience. It seems like there is a glitch in their system that needs to be addressed. I hope that they can fix the issue soon, so that investors like myself can have a reliable source to keep track of our investment portfolios.