The People's Chemist review: The worst "customer service" I have ever known!

I have been doing business with this company for about 13 years. In those years business has been good with communication, service and products, etc. But my most recent experience was the worst! Not sure what has happened, but they have completely gone in the opposite direction of anything good! I placed an order for 3 items on October 11. Got an order confirmation and just waited to receive my order. A week passed, then another, and no order, in fact no information on its status at all! Finally, I sent an email to find out where my order was because I had received no other updates or communication as to where it was. I received an email from a person calling themself the "Senior Unwavering Support Specialist" (now that's a laugh!), saying "I will check on this!" The weekend passed, and still nothing on my order. I tried texting them, calling them on the phone, and no response whatsoever. Finally, I contacted my bank and had them create a dispute on the $134.00 charge because I had never received my order. The bank successfully resolved my dispute, and I was refunded in full! Not sure what is going on with this company, but I am finished with them! Their so-called "Unwavering Support" is nonexistent, and where money is involved, this is not acceptable. I will find my supplements elsewhere from now on, and I unsubscribed from all of their communication.