The Bespokeman review: Deposit kept, suit never delivered, refund refused in writing

I paid this business for a custom-made suit that was never finished and delivered. I asked for my money back in writing. The business refused and kept my deposit, and I never received the suit or a refund. I had been a customer of this business for several years before this happened.

After I stopped communicating, the owner contacted me several times asking for my home address and asking me to come in and meet in person. I declined. The matter was never resolved.

I am posting this so other customers know to get the deposit and refund terms in writing before paying for custom work.