The Beer Store reviews and complaints 1
View all 34 complaintsThe Beer Store - customer service
July 12th at approximately 1:30 p.m. I entered the beer store on concession st. in Kingston Ontario to return some empties. When I picked up one of their plastic containers to put my empties in, there was a lot of fruit flies that came off it, and after putting my empties in the bin I approached the return counter where a female employee was standing, she didn't look or acknowledge me at all. I said "wow there was a lot of fruit flies down there", pointing to the beer store bins and after a few minutes of silence she said, "maybe you should rinse your bottles out so you don't get fruit flies", still not looking at me. I said "they didn't come from my returns, they came from your bins." (Please note that almost all me return containers were tetra packs with the screw lids on them and are in no need of rinsing). The employee said, "well then maybe we need to rinse our bins". Still no eye contact, she then practically threw my refund at me and walked away. You know there are a lot of pleasant people out of work who would probably appreciate her job. I don't understand why someone in her position remains there if they are that unhappy. It isn't nice to have someone change your mood by being so rude.
I too had a problem with a female at this store refusing service. She was rude, condescending, humiliating, flaunting her position, the list goes on and on. Since her face was covered with a mask and no I’d card she was basically unidentifiable. The complaint is still open and being investigated by an employee in the management stream. Chances of getting a fair investigation slim to none. No where ever was I ever treated as badly as I was at the concession st Kingston store, humiliated and embarrassed in front of several customers standing outside the door. She had no fear, no concerns about repercussions and quite honestly this woman is suffering from extreme mental health issues. Reading the review above this one makes me wonder if they are one and the same, or is there no action against employees thus their aggressive stance dealing with the public in particular senior citizens. I’m waiting to see what happens after a guy named robin called me to discuss the issue stating he’s doing the investigation and will be truthful about the findings. Somehow I don’t believe him. This incident was beyond excuse, like a demon from hell was released, if the company sides with this woman for the way I was treated having not even set foot in the store, then my advice if you must go in to buy beer go to a local craft person where I believe your service will be better and treat patrons properly.